Polite forms of expression, enunciation, and a high-level of customer service. * Deliver correct ... USCIS, CBP, FEMA, etc. IMPORTANT APPLICANT SECURITY NOTICE: Prisma will never ask for payment ...
Polite forms of expression, enunciation, and a high-level of customer service. * Deliver correct ... USCIS, CBP, FEMA, etc. IMPORTANT APPLICANT SECURITY NOTICE: Prisma will never ask for payment ...
Security Associate
Saint Paul, MN · On-site
Customer Service : Demonstrates an understanding of the SMM mission by ensuring that their own ... Familiarity with FEMA Incident Command System. Knowledge of applicable Federal, State, and local ...
Security Associate
Saint Paul, MN · On-site
Customer Service : Demonstrates an understanding of the SMM mission by ensuring that their own ... Familiarity with FEMA Incident Command System. Knowledge of applicable Federal, State, and local ...
Customer Service : Demonstrates an understanding of the SMM mission by ensuring that their own ... Familiarity with FEMA Incident Command System. Knowledge of applicable Federal, State, and local ...
Customer Service : Demonstrates an understanding of the SMM mission by ensuring that their own ... Familiarity with FEMA Incident Command System. Knowledge of applicable Federal, State, and local ...
Security Associate
Saint Paul, MN · On-site
Customer Service : Demonstrates an understanding of the SMM mission by ensuring that their own ... Familiarity with FEMA Incident Command System. Knowledge of applicable Federal, State, and local ...
Security Associate
Saint Paul, MN · On-site
Customer Service : Demonstrates an understanding of the SMM mission by ensuring that their own ... Familiarity with FEMA Incident Command System. Knowledge of applicable Federal, State, and local ...
Security Shift Supervisor - Part Time Overnight
Maple Grove, MN · On-site
$22.23/hr
Excellent customer service skills * Ability to maintain poise and self-control during emergency ... Experience in Emergency Management Systems FEMA Incident Command Certification; ICO 100, 200, 300
New
Quick apply
Security Shift Supervisor - Part Time Overnight
Maple Grove, MN · On-site
$22.23/hr
Excellent customer service skills * Ability to maintain poise and self-control during emergency ... Experience in Emergency Management Systems FEMA Incident Command Certification; ICO 100, 200, 300
New
Security Shift Supervisor - Third Shift
Minneapolis, MN · On-site
$20.80/hr
Excellent customer service skills * Ability to maintain poise and self-control during emergency ... Experience in Emergency Management Systems FEMA Incident Command Certification; ICO 100, 200, 300
Quick apply
Security Shift Supervisor - Third Shift
Minneapolis, MN · On-site
$20.80/hr
Excellent customer service skills * Ability to maintain poise and self-control during emergency ... Experience in Emergency Management Systems FEMA Incident Command Certification; ICO 100, 200, 300
Security Shift Supervisor - Third Shift
Minneapolis, MN · On-site
$20.80/hr
Excellent customer service skills * Ability to maintain poise and self-control during emergency ... Experience in Emergency Management Systems FEMA Incident Command Certification; ICO 100, 200, 300
Security Shift Supervisor - Third Shift
Minneapolis, MN · On-site
$20.80/hr
Excellent customer service skills * Ability to maintain poise and self-control during emergency ... Experience in Emergency Management Systems FEMA Incident Command Certification; ICO 100, 200, 300
Security Shift Supervisor - Third Shift
Minneapolis, MN · On-site
$20.80/hr
Excellent customer service skills * Ability to maintain poise and self-control during emergency ... Experience in Emergency Management Systems FEMA Incident Command Certification; ICO 100, 200, 300
Security Shift Supervisor - Third Shift
Minneapolis, MN · On-site
$20.80/hr
Excellent customer service skills * Ability to maintain poise and self-control during emergency ... Experience in Emergency Management Systems FEMA Incident Command Certification; ICO 100, 200, 300
Fema Customer Service information
See Minnesota salary details
$9.65 - $11.17
2% of jobs
$11.17 - $12.69
4% of jobs
$12.69 - $14.21
11% of jobs
$15.05 is the 25th percentile. Wages below this are outliers.
$14.21 - $15.73
15% of jobs
The median wage is $17.13 / hr.
$15.73 - $17.25
20% of jobs
$17.25 - $18.77
15% of jobs
$19.82 is the 75th percentile. Wages above this are outliers.
$18.77 - $20.29
13% of jobs
$20.29 - $21.81
7% of jobs
$21.81 - $23.33
6% of jobs
$23.33 - $24.85
4% of jobs
$24.85 - $26.37
3% of jobs
$9
$18
$26
How much do fema customer service jobs pay per hour?
As of Aug 27, 2026, the average hourly pay for fema customer service in Minnesota is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.48 per hour, depending on experience, location, and employer.
What is a FEMA Customer Service?
A FEMA Customer Service job involves assisting disaster survivors by providing information, answering questions, and guiding them through the recovery process. Representatives may work in call centers or disaster recovery centers, handling inquiries about disaster assistance programs, application status, and required documentation. Strong communication and problem-solving skills are essential for this role.
What does a FEMA Customer Service do?
A typical day for a FEMA Customer Service representative involves handling inbound calls or messages from individuals affected by disasters, answering questions about relief programs, and assisting with application or claim processes. You will work closely with other team members and different FEMA departments to resolve complex issues and refer cases as needed. The pace can be fast and emotionally charged, as you help people during challenging times, but you’ll receive comprehensive training and ongoing support to handle these situations effectively. This role offers opportunities to develop valuable crisis communication skills and to make a meaningful difference in communities impacted by disasters.
What are the key skills and qualifications needed to thrive in the FEMA Customer Service position?
To thrive as a FEMA Customer Service representative, you typically need experience in customer support, strong verbal and written communication skills, and a high school diploma or equivalent. Familiarity with case management systems, call center software, and federal or disaster relief processes is often required. Patience, empathy, and problem-solving abilities help you effectively assist individuals during stressful situations. These skills ensure accurate information delivery, compassionate support, and efficient resolution of customer inquiries during disaster response and recovery.
How to get hired with FEMA?
To get hired as a FEMA customer service representative, applicants should review current job openings on the official FEMA careers website, ensure they meet the minimum qualifications such as customer service experience and relevant skills, and complete the online application process. Additional requirements may include passing background checks and sometimes obtaining specific certifications or training related to emergency management or disaster response.
What skills are needed for FEMA customer service remote work?
FEMA customer service remote workers need strong communication skills, problem-solving abilities, and proficiency with computer systems and customer service software. They should also have good organizational skills, the ability to work independently, and often require familiarity with emergency management protocols and certifications. Adaptability and patience are essential for handling diverse inquiries and stressful situations remotely.
What are popular job titles related to Fema Customer Service jobs in Minnesota?
For Fema Customer Service jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Fema Customer Service jobs in Minnesota look for?
The top searched job categories for Fema Customer Service jobs in Minnesota are:
What cities in Minnesota are hiring for Fema Customer Service jobs?
Cities in Minnesota with the most Fema Customer Service job openings:
Interpreter (OPI) - Government Services
Minneapolis, MN • On-site, Remote
Prisma International, Inc.
Contractor
Re-posted 19 days ago
Job description
About Prisma International, Inc. (Prisma) - Prisma is a dynamic and growing language services provider committed to delivering exceptional Interpretation solutions to clients worldwide. We pride ourselves on our dedication to linguistic excellence and client satisfaction.
Prisma is actively seeking experienced, professional Interpreters to join our team as Independent Contractors. In this role you will provide remote Over the Phone Interpreting (OPI) services to our local, state and federal government clients. Please complete the Questionnaire portion of this application to indicate your language specialty.
The following languages are in demand:
Amharic, Armenian, Balinese, Bosnian, Cebuano, Cham, Croatian, Czech, Filipino, Finnish, Fujian, Georgian, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Kyrgyz, Malagasy, Mongolian, Mixteco Alto, Nahuatl, Norwegian (Bokmal), Oromo, Persian (Farsi), Polish, Pohnpeian, Punjabi, Romanian, Samoan, Serbian, Slovak, Somali, Soninke, Swedish, Taiwanese, Tajik, Tamil, Thai, Tongan, Turkish, Uyghur, Uzbek, Wolof, Yiddish, and Yoruba.
JOB DESCRIPTION:
Ideal candidates shall be able to provide:
- Experience with consecutive or simultaneous over the phone (OPI) interpretation between a government representative and non-English speakers.
- Polite forms of expression, enunciation, and a high-level of customer service.
- Deliver correct concepts and meanings between speaker and the Limited English Proficient (LEP) speaker.
- Correct grammar, clarity and tones between the two languages.
- Experience with following the speakers' direction, professionally interject when clarification is needed, and manage the flow of a conversation.
- Refrain from side conversations with the LEP and entering into any disagreement with the customer or LEP.
- Compliance with applicable ethics and standards.
- Experience interpreting for local, state and/or federal government offices.
MINIMUM REQUIREMENTS - Applicants must meet ALL of the following to be considered:
- Experience: At least one (1) year of OPI consecutive or simultaneous interpreting experience
- References: Two (2) professional references who can vouch for your work as an over the phone consecutive or simultaneous interpreter
- Resume: The resume/CV you submit must outline your professional interpretation experience. Resumes without this information will result in disqualification.
- Minimum Age: 18+ years
- Minimum Education: High School Diploma
- Location: Reside in the United States or a U.S. territory
- Fluency: Fluent in English and the target language
- Accreditations: Able to provide at least one of the following accreditations:
- American Translation Association (ATA)
- Trained or accredited through a higher education institution
SECURITY REQUIREMENTS:
Applicants may be subject to a federal background check.
DESIRED SKILLS:
- Experience providing interpretation services to federal government offices such as the Department of Homeland Security (DHS) and their agencies, e.g. USCIS, CBP, FEMA, etc.
IMPORTANT APPLICANT SECURITY NOTICE:
Prisma will never ask for payment information or fee transfers during recruitment or employment preparation. Legitimate outreach for information will only originate from official @prisma.com email addresses.