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How much do fema customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for fema customer service representative in Illinois is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What is a FEMA Customer Service Representative job?

A FEMA Customer Service Representative assists individuals and communities affected by disasters by providing information on disaster assistance programs, answering inquiries, and helping applicants complete necessary forms. They work in call centers or disaster recovery centers, ensuring that survivors receive timely and accurate guidance. The role requires strong communication skills, empathy, and the ability to handle stressful situations professionally.

What are the key skills and qualifications needed to thrive in the Fema Customer Service Representative position, and why are they important?

To thrive as a FEMA Customer Service Representative, you need strong communication skills, attention to detail, and the ability to handle high-stress situations, often backed by a high school diploma or equivalent. Familiarity with FEMA's disaster assistance programs, case management software, and call center systems is commonly required. Patience, problem-solving abilities, and empathy help representatives provide effective support to disaster survivors and work well within a team. These skills ensure accurate information delivery and compassionate service to individuals in crisis, critical for successful disaster relief efforts.

What are some common challenges faced by FEMA Customer Service Representatives during disaster response periods?

FEMA Customer Service Representatives often experience high call volumes and emotionally charged conversations during large-scale disaster responses, which can be both challenging and demanding. Representatives must balance providing accurate information with showing empathy and patience to people under stress or facing loss. Fast-paced environments require adaptability and strong organizational skills as priorities may shift rapidly in response to evolving situations. The role also demands consistent collaboration with other team members and supervisors to resolve complex cases efficiently. Training and support are available to help representatives manage these situations, but resilience and a positive attitude are key to long-term success.
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Fema Customer Service Representative jobs near you

Customer Service Representative

Legendary Service Inc

Mundelein, IL

$18 - $22/hr

Full-time

Posted 9 days ago

Job description

Be the Voice of Legendary Service Join Us as a Customer Service Representative!

Position Title: Customer Service Representative
Company Name: Legendary Service Inc
Pay Range: $18 $22 per hour, based on experience
Industry: Plumbing / HVAC (Residential, Commercial)
Location: Mundelein, IL

Job Overview:
Legendary Service Inc, a rapidly growing residential and commercial HVAC and plumbing company, is seeking a dependable and enthusiastic Customer Service Representative to join our front-line team. This entry-level role is perfect for someone who is moldable, eager to learn, and ready to grow with the company. Youll play a vital part in delivering excellent customer support, managing internal communication, and assisting with operational and administrative tasks. If you enjoy helping people and thrive in a dynamic environment, this could be the opportunity you've been looking for!

Who We Are:
At Legendary Service Inc, were known for delivering top-tier plumbing and HVAC solutions with integrity, professionalism, and care. We foster a supportive, high-energy workplace where every team member is empowered to succeed. As we continue to grow, we invest in our people with training, mentorship, and opportunities for advancement. Join a company where youre not just another number you're family.

Key Responsibilities:

  • Answer and direct phone calls with a positive, customer-first attitude

  • Provide friendly, professional assistance to customers and internal staff

  • Perform administrative tasks including filing, data entry, and document organization

  • Support scheduling, job coordination, and team communications

  • Deliver materials or documents to job sites as needed

  • Assist managers and field teams with day-to-day operational needs

  • Serve as a dependable point of contact for office-related support tasks

  • Represent the company with professionalism and a service-oriented mindset

Qualifications:

  • High school diploma or equivalent (some college preferred)

  • Strong communication, multitasking, and organizational skills

  • Reliable and flexible; a self-starter with a willingness to learn

  • Proficient in Microsoft Office (Word, Excel, Outlook) and basic computer functions

  • Valid drivers license and access to reliable transportation

  • Ability to manage changing priorities in a fast-paced environment

Benefits:

  • Compensation & Retirement: Weekly pay schedule; retirement savings program

  • Health & Wellness: Medical, dental, vision, life, and disability insurance options

  • Work-Life Balance: Paid holidays, vacation time, and sick leave

  • Career Development: Paid training, mentorship, and internal advancement opportunities

  • Additional Perks: Company events, team-building activities, and performance incentives

Schedule:

  • Full-time, Monday to Friday, with flexibility to support operational needs

Location:

  • Mundelein, IL with occasional local travel to job sites


Equal Employment Opportunity:
At Legendary Service Inc, we foster a family-like environment where every employee is valued. We are an equal opportunity employer, committed to diversity and inclusion. We welcome applicants from all backgrounds, without regard to race, age, gender, sexual identity, religion, or disability status.

Start Your Legendary Journey Today!
If you're ready to build your career in a company that values people, rewards reliability, and provides room for growth, apply now to join the Legendary Service Inc team as our next Customer Service Representative!