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Feedback Jobs in Ohio (NOW HIRING)

TQL

Carrier Relations Associate

Cincinnati, OH · On-site

$18.50/hr

Using internal and external tools, you will validate feedback, create and communicate resolutions and escalate as needed. The role emphasizes issue resolution, carrier satisfaction, process ...

Sun King

Post-launch Feedback Management & Product Improvement * Serve as the central owner of post-launch product feedback for all currently used phone models, covering both hardware and software performance ...

Sun King

Post-launch Feedback Management & Product Improvement * Serve as the central owner of post-launch product feedback for all currently used phone models, covering both hardware and software performance ...

Beech Acres

Manager, Client Experience

Cincinnati, OH · On-site

$64K - $80K/yr

Client Satisfaction & Feedback Systems * Manage organization-wide client satisfaction initiatives and improvement plans. * Facilitate and coordinate: * Client focus groups * Advisory groups

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How much do feedback jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for feedback in Ohio is $16.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $17.36 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in feedback-focused roles, and how can they be addressed?

Professionals in feedback-focused roles often encounter challenges such as delivering constructive criticism without discouraging team members, managing sensitive conversations, and ensuring feedback leads to actionable improvements. To address these, it's important to develop strong communication skills, foster a trusting environment, and provide specific, balanced feedback. Regular training on feedback techniques and active listening can also help professionals navigate these situations effectively, ensuring feedback is both respectful and productive.

What is the difference between Feedback vs Customer Service Representative?

AspectFeedbackCustomer Service Representative
Required credentialsNone specific, often basic educationHigh school diploma or equivalent, sometimes certifications
Work environmentOffice, call centers, online platformsCall centers, retail stores, online support
Industry usageCustomer experience, product improvementCustomer support, sales, technical assistance
Common search intentUnderstanding feedback roles and processesCustomer support jobs and roles

Feedback involves collecting and analyzing customer opinions to improve products or services, often requiring minimal formal credentials. Customer Service Representatives directly interact with customers to resolve issues and provide support, typically needing a high school diploma and communication skills. While both roles focus on customer interaction, Feedback is more about gathering insights, whereas Customer Service Representatives handle direct customer support.

What are the key skills and qualifications needed to thrive in a feedback specialist role?

A Feedback Specialist requires strong analytical abilities, communication skills, and experience with data collection methods relevant to customer or employee feedback processes. Familiarity with survey platforms, feedback management systems, and basic statistical analysis tools is typically important. Excellent listening skills, empathy, and the ability to deliver constructive criticism tactfully help individuals excel in this position. These competencies ensure that feedback is accurately gathered, thoughtfully interpreted, and effectively communicated to drive continuous improvement within an organization.

What is a feedback job?

Feedback jobs are roles that involve collecting, analyzing, and providing input on products, services, or experiences to help organizations improve. These positions can include activities such as user testing, survey participation, product reviewing, or serving as a beta tester. Individuals in feedback jobs play a crucial role in helping companies identify strengths and areas for improvement by sharing their honest opinions and experiences. These jobs can be part-time, freelance, or full-time and are often found in industries like technology, retail, education, and customer service.
What are popular job titles related to Feedback jobs in Ohio? For Feedback jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Feedback jobs in Ohio look for? The top searched job categories for Feedback jobs in Ohio are:
What cities in Ohio are hiring for Feedback jobs? Cities in Ohio with the most Feedback job openings:
Feedback jobs near you
Infographic showing various Feedback job openings in Ohio as of August 2026, with employment types broken down into 25% Internship, 50% Part Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $33,484 per year, or $16.1 per hour.

Senior Associate, Product Feedback Insights

JP Morgan Chase

Columbus, OH • On-site

$119K - $157K/yr

Full-time

Medical, Retirement

Re-posted 7 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 492 frontline employees who took The Breakroom Quiz

73rd of 170 rated banks

Job description

We are reimagining the future of work at JPMorganChase by building digital workplace products that change how people across the firm discover information, complete tasks, access services, and get work done. As these products evolve, the ability to translate feedback into clear narratives and prioritized actions is critical.
 
As a Senior Associate, Product Feedback Insights in Employee Experience, you support the development and execution of feedback-driven insight strategies aligned to product priorities. Reporting to the Head of Experience Analytics, this individual will analyze survey results and feedback signals, synthesize insights across products and channels, and craft stakeholder-ready storytelling that informs roadmaps, experience improvements, and measurement plans. 
 
Success in this position relies on strong product/experience analytics fundamentals, rigor in qualitative and quantitative feedback interpretation, and the ability to turn complex findings into crisp, decision-oriented narratives. The role partners closely with Product Owners, Design/Research, and engineering teams to ensure feedback insights are integrated into product development and continuous improvement cycles.

 
Job responsibilities
  • Synthesize feedback across products and channels by integrating survey results, verbatims, and other feedback signals into a coherent view of product performance, friction, and unmet needs.
  • Story-tell insights for decision-making by creating clear narratives and executive-ready summaries that highlight what changed, why it matters, who is impacted, and recommended actions.
  • Support end-to-end survey insights by clarifying measurement objectives, advising on question design, analyzing results, and translating findings into prioritized opportunities.
  • Lead qualitative theme development (coding, categorization, trend tracking) and quantify themes where feasible to support prioritization and root-cause understanding.
  • Partner with Product Owners and cross-functional teams to connect feedback insights to roadmap scope, feature definition, and experience improvements; align stakeholders on implications and next steps.
  • Integrate feedback insights with product signals (e.g., usage, journey, channel performance) to validate hypotheses, sharpen problem statements, and improve confidence in recommendations.
  • Improve feedback measurement practices by contributing to standard templates, taxonomies, and repeatable processes that increase consistency, comparability, and speed-to-insight.
  • Develop insight artifacts and readouts (recurring reporting, deep dives, one-pagers, and simple visuals) that are actionable and tailored to different audiences.
  • Support closed-loop learning by partnering with teams to assess whether changes moved feedback metrics; recommend follow-up analyses and next-wave measurement.
Required qualifications, capabilities, and skills
  • 3+ years of experience or equivalent expertise in product insights, analytics, research/insights, CX/UX measurement, or a similar role focused on feedback and survey interpretation.
  • Demonstrated ability to synthesize qualitative and quantitative feedback into clear, prioritized insights and recommendations.
  • Experience analyzing survey data (e.g., trends, segmentation/cuts, key drivers) and qualitative verbatims (e.g., thematic analysis, categorization).
  • Strong storytelling and communication skills, including the ability to create executive-ready narratives and present to senior stakeholders.
  • Strong proficiency with common analysis and reporting approaches (e.g., Excel-based analysis, charting, and structured readouts) and comfort working with multiple data sources.
  • Strong stakeholder management and collaboration skills, with experience working across Product, Design/Research, Engineering, and Operations teams. 
Preferred qualifications, capabilities, and skills
  • Experience with survey and feedback platforms (e.g., Qualtrics/Medallia-type tools) and/or text analytics capabilities within those platforms.
  • Experience building dashboards and self-serve reporting in BI tools (e.g., Tableau/Power BI) to complement insight narratives.
  • Familiarity with digital measurement concepts (instrumentation, tagging/event definitions, and measurement plans).
  • Proven ability to manage multiple concurrent priorities and deliver high-quality insight outputs on a regular cadence.
     
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

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