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Fedex Customer Service Jobs in Springfield, MA (NOW HIRING)

Valence

Shipping Supervisor

West Springfield, MA · On-site

$30 - $32/hr

Coordinate shipment priorities with Production, Planning, Quality, and Customer Service. * Schedule ... Experience with UPS, FedEx, DHL, and freight carriers. Key Performance Indicators (KPIs) * On-time ...

BC Tech Pro

Computer Field Technician

Northampton, MA · On-site

$35/hr

Services will be completed at the customer site (residential and commercial) * You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all ...

BC Tech Pro

Computer Field Technician

Northampton, MA · On-site

$35/hr

Services will be completed at the customer site (residential and commercial) * You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all ...

Barnes Group Inc.

Office Administrator

Windsor, CT

$18 - $24.75/hr

... and FedEx. Compose and type routine correspondence as required. * Monitor inventory levels ... be customer service oriented. * Strong attention to detail, and self-motivated. * Demonstrated ...

Barnes Group Inc.

Office Administrator

Windsor, CT

$18 - $24.75/hr

... and FedEx. Compose and type routine correspondence as required. * Monitor inventory levels ... be customer service oriented. * Strong attention to detail, and self-motivated. * Demonstrated ...

Barnes Group Inc.

Office Administrator

Windsor, CT

$18 - $24.75/hr

... and FedEx. Compose and type routine correspondence as required. * Monitor inventory levels ... be customer service oriented. * Strong attention to detail, and self-motivated. * Demonstrated ...

Barnes Group

Office Administrator

Windsor, CT · On-site

$18 - $24.75/hr

... and FedEx. Compose and type routine correspondence as required. * Monitor inventory levels ... be customer service oriented. * Strong attention to detail, and self-motivated. * Demonstrated ...

FFE Transportation Services, Inc.

Yard Hostler

Tolland, CT

$18.75 - $23.25/hr

... class service to our customers. Yard Hostlers will receive a competitive hourly rate and are ... Previous hostler experience in the transportation industry at companies like Amazon, FedEx, or ...

FFE Transportation Services, Inc.

Yard Hostler

Tolland, CT

$18.75 - $23.25/hr

... class service to our customers. Yard Hostlers will receive a competitive hourly rate and are ... Previous hostler experience in the transportation industry at companies like Amazon, FedEx, or ...

TekWissen LLC

Warehouse Worker

Agawam, MA · On-site

$15 - $19/hr

Our client is dedicated to supplying laboratory equipment, chemicals, supplies, and services ... Coordinate courier shipments using FedEx and UPS systems. * Receive, store, retrieve, and stage raw ...

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All JobsFedex Customer Service JobsFedex Customer Service Jobs in Springfield, MA

Fedex Customer Service information

See Springfield, MA salary details

$9

$18

$26

How much do fedex customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for fedex customer service in Springfield, MA is $18.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

How does a FedEx Customer Service representative typically collaborate with other departments to resolve customer issues?

FedEx Customer Service representatives frequently work with teams such as Operations, Logistics, and Billing to resolve customer inquiries or concerns. When a customer contacts support about a shipment delay or lost package, representatives often coordinate with warehouse staff and drivers to track down the parcel and provide updates. They may also escalate complex issues to specialized support teams if needed. This collaborative approach helps ensure efficient problem-solving and a positive customer experience.

What is a FedEx Customer Service?

FedEx Customer Service representatives are professionals who assist customers with inquiries, complaints, and requests related to FedEx shipping, deliveries, and services. They handle issues such as tracking packages, resolving delivery problems, processing claims, and providing information about FedEx services. Their goal is to ensure customer satisfaction by offering timely, accurate, and courteous support through various channels such as phone, email, and chat.

What are the key skills and qualifications needed to thrive as a FedEx Customer Service representative, and why are they important?

To thrive as a FedEx Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, shipping software, and FedEx-specific platforms is typically required. Patience, attention to detail, and a customer-focused attitude help individuals stand out in this role. These skills ensure efficient issue resolution, enhance customer satisfaction, and support the smooth operation of FedEx's delivery services.

What is the difference between Fedex Customer Service vs Fedex Package Handler?

AspectFedex Customer ServiceFedex Package Handler
Required CredentialsHigh school diploma, customer service skills, sometimes relevant certificationsHigh school diploma or equivalent, physical fitness
Work EnvironmentOffice setting, call centers, customer interactionWarehouse, loading docks, physical labor
Employer & Industry UsageFedex logistics and delivery services, customer supportFedex shipping and package handling, warehouse operations

Fedex Customer Service roles focus on assisting customers with inquiries, tracking, and resolving issues, typically in an office environment. In contrast, Fedex Package Handlers perform physical tasks like loading and unloading packages in warehouses. Both roles are essential in the logistics industry but differ significantly in responsibilities and work settings.

What are popular job titles related to Fedex Customer Service jobs in Springfield, MA? For Fedex Customer Service jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Fedex Customer Service jobs in Springfield, MA look for? The top searched job categories for Fedex Customer Service jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Fedex Customer Service jobs? Cities near Springfield, MA with the most Fedex Customer Service job openings:
Fedex Customer Service jobs near you
Infographic showing various Fedex Customer Service job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $38,053 per year, or $18.3 per hour.

Automotive Parts Advisor (Volvo)

Mitchell Volvo of Simsbury

Simsbury, CT

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 4 days ago

Job description

In our 103th year, the Mitchell Auto Group operates six locations and is in need of an additional member of our Luxury Service Team at Mitchell Volvo Cars located in Simsbury Connecticut.

Excellent opportunity for one results driven individual that excels at customer service looking to represent one of the fastest growing brands.

We recruit talented people who are willing to go the extra mile for our customers and who enjoy working in a friendly, fast-paced environment.

What We Offer

  • Medical, Dental & Vision Insurance 
  • Basic Life Insurance 
  • 401K
  • Accident and Critical Illness Insurance

Responsibilities

  • Immediately acknowledge customers and assist them in procuring the needed parts and accessories.
  • Track lost sales.
  • Assist customers in carrying out their parts.
  • Offer to procure needed parts not in stock utilizing daily orders and/or critical orders.
  • Answer incoming phone calls within the third ring politely identifying the department and your name.
  • Prepare billing documentation utilizing ERA system.
  • Immediately acknowledge and assist the internal customers including but not limited to technicians, sales personnel and managers.
  • Fill orders from current stock and/or procure needed parts by sourcing from other dealers or from the manufacturer utilizing the daily orders or critical orders.
  • Discuss availability issues with your manager and other associated internal personnel.
  • Track lost sales.
  • Receive warranty return parts, tag them and await warranty internal processing.
  • Prepare billing documentation utilizing the ERA system.
  • Deliver parts to the technicians when warranted.
  • Maintain and provide a professional appearance and demeanor.
  • Ensure that the customer signs all charge sales.
  • When making tax-exempt sales other than to a charge or cash account, ensure that the customer’s full name, address, ICC number and signature are obtained. Ensure that all tax-exempt customers are flagged with a Connecticut tax ID number and a resale certificate are on file.
  • Assist in receiving all orders and placing the stock in the appropriate/designated areas.
  • Prepare all shipments for UPS, FedEx, driver delivery etc.
  • Maintain parts department environment in such a fashion as to promote safety and cleanliness
  • Maintain proper training levels and certification as prescribed by our manufacturer and management
  • Track lost sales utilizing ERA system.

Qualifications

  • Automotive Service Excellence (ASE) Certifications
  • Workplace Hazardous Materials
  • Manufacturer Training
  • Valid Driver's License

Apply