ZipRecruiter

Log In

1

Fedex Customer Service Representative Jobs in Virginia

LHH US

Customer Service Representative

Newport News, VA · Hybrid

$20 - $20.85/hr

The Customer Service Representative will work closely with distribution centers, vendors, carriers ... Familiarity with shipping and tracking systems such as UPS or FedEx. * Experience with order entry ...

LHH US

Customer Service Representative

Newport News, VA · Hybrid

$20 - $20.85/hr

The Customer Service Representative will work closely with distribution centers, vendors, carriers ... Familiarity with shipping and tracking systems such as UPS or FedEx. * Experience with order entry ...

First Tek

Customer Service Representative

Newport News, VA · On-site

$14.50 - $19.75/hr

The Temporary Customer Service Representative supports ***'s Distribution Customer Care Services ... Shipping/tracking systems (UPS, FedEx, etc.). Understanding of order entry, tracking, status ...

VOLT

Customer Service Representative

Newport News, VA · On-site

$19 - $20/hr

You deserve a job you love Volt is immediately hiring Customer Service Representative in Newport ... Familiarity with shipping/tracking systems (UPS, FedEx, etc.). * Comfortable with research, problem ...

next page

Showing results 1-20

All JobsFedex Customer Service Representative JobsFedex Customer Service Representative Jobs in Virginia

Fedex Customer Service Representative information

See Virginia salary details

$9

$18

$26

How much do fedex customer service representative jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for fedex customer service representative in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a FedEx Customer Service Representative?

A FedEx Customer Service Representative assists customers with inquiries regarding shipments, tracking, delivery, and account services. They handle phone calls, emails, and in-person interactions to provide information, resolve issues, and ensure customer satisfaction. Additionally, they may process orders, update records, and coordinate with other FedEx departments to address service concerns. Strong communication skills, problem-solving abilities, and attention to detail are essential for this role.

What are the typical daily responsibilities of a FedEx Customer Service Representative?

As a Fedex Customer Service Representative, your day-to-day responsibilities include assisting customers with package tracking, answering inquiries about shipping options, resolving delivery or billing issues, and providing information about Fedex services and policies. You will typically handle inquiries via phone, email, or in-person at service centers, while working closely with drivers, operations teams, and other support staff to ensure timely and accurate service. Strong multitasking skills are important, as you may need to manage several requests simultaneously and prioritize urgent issues. This role often serves as a key point of contact between customers and the company, contributing directly to customer satisfaction and retention.

What are the key skills and qualifications needed to thrive in the FedEx Customer Service Representative position, and why are they important?

To thrive as a Fedex Customer Service Representative, you need strong communication skills, problem-solving abilities, and familiarity with basic office software, often supported by a high school diploma or equivalent. Experience with customer relationship management (CRM) systems and shipping or tracking software is commonly required. Being patient, detail-oriented, and adaptable helps you handle diverse customer needs and resolve issues effectively. These skills are crucial for maintaining positive customer experiences and ensuring efficient package management and delivery support.

Does FedEx offer remote positions?

FedEx Customer Service Representatives typically work in a physical office or call center environment, as the role involves direct interaction with customers and handling shipments. While some administrative or support roles within FedEx may offer remote options, customer service positions generally require on-site presence or working from a designated facility.

How do I get a customer service representative at FedEx?

To become a FedEx Customer Service Representative, you can apply through the FedEx careers website or job portals. The role typically requires good communication skills, customer service experience, and the ability to handle inquiries and resolve issues efficiently. Training is provided on company systems and procedures once hired.

What are the most commonly searched types of Fedex Customer Service Representative jobs in Virginia?

The most popular types of Fedex Customer Service Representative jobs in Virginia are:

What are popular job titles related to Fedex Customer Service Representative jobs in Virginia?

For Fedex Customer Service Representative jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Fedex Customer Service Representative jobs in Virginia look for?

The top searched job categories for Fedex Customer Service Representative jobs in Virginia are:

What cities in Virginia are hiring for Fedex Customer Service Representative jobs?

Cities in Virginia with the most Fedex Customer Service Representative job openings:

Fedex Customer Service Representative jobs near you
Infographic showing various Fedex Customer Service Representative job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Customer Service Representative

Crossfire Consulting

Newport News, VA • On-site

$18/hr

Other

Posted 5 days ago

Job description

Customer Service Representative - Contract
Pay: $18/hr w2 (no benefits)
Location: Newport News, VA
Duration: 6 months, with potential for extension and future opportunities
Work Setup: Hybrid
  • This position is scheduled to work 9:00 AM to 6:00 PM ET in a hybrid environment. The current schedule consists of in-office work Tuesday through Thursday and remote work Monday and Friday; however, work hours and schedules may be adjusted to support business and operational needs.

The Temporary Customer Service Representative supports ***'s Distribution Customer Care Services (DCCS) team by providing exceptional service to internal branch customers. This role is responsible for researching and resolving order-related inquiries, coordinating with distribution centers, vendors, carriers, and internal departments, and ensuring timely and accurate communication regarding customer requests.
This role requires the ability to manage a high volume of requests while maintaining accuracy, meeting service level agreements (SLAs), and delivering an exceptional customer experience. Success in this position depends on strong communication skills, attention to detail, problem-solving abilities, and the capacity to effectively prioritize competing demands in a fast-paced, metrics-driven environment.
This position is scheduled to work 9:00 AM to 6:00 PM ET in a hybrid environment. The current schedule consists of in-office work Tuesday through Thursday and remote work Monday and Friday; however, work hours and schedules may be adjusted to support business and operational needs.
This role is being hired to meet current business needs and does not guarantee permanent employment. However, *** is committed to identifying and developing strong talent throughout the organization. We value individuals who are eager to learn, contribute, and grow their careers, and we encourage high-performing associates to pursue future opportunities within *** as they become available.
Must haves:
2+ years of customer service experience
*Preference for internal customer support or email-based support.
1-2 years Microsoft Office proficiency
*Outlook, Teams, and Excel required.
*Ability to organize communications, manage folders, and work from reports.
1-2 years of supply chain, logistics, distribution, transportation, warehouse, or order management experience
*Understanding of order flow, vendor relationships, inventory movement, and fulfillment processes
Nice to haves:
ERP system experience (SAP, Oracle, etc.).
ServiceNow or other ticketing platforms.
Workday experience.
Shipping/tracking systems (UPS, FedEx, etc.).
Understanding of order entry, tracking, status updates, and supply chain workflows
Job Description:
Key Responsibilities
• Respond to branch inquiries through ServiceNow and other communication channels.
• Research and resolve order, shipment, delivery, and inventory issues.
• Communicate with distribution centers, carriers, vendors, and internal departments.
• Process order cancellations, shipping updates, address changes, and freight reconsignments.
• Maintain accurate documentation of customer interactions and resolutions.
• Meet established productivity, quality, and service level expectations.
• Assist in identifying process improvements and operational efficiencies.
• Provide professional and timely support while maintaining positive customer experience.
Qualifications
Required
• High school diploma or equivalent.
• Minimum 2 years of customer service or customer support experience.
• Strong written and verbal communication skills.
• Proven time management skills.
• Proficiency in Microsoft programs.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Proven record of reliability and attendance.
Preferred
• Experience in supply chain, logistics, distribution, transportation, or warehouse operations.
• Experience working with ticket management systems.
• Internal customer service experience.
• Email-based support roles.
• Candidates with logistics or distribution backgrounds.
• Candidates comfortable with research, problem-solving, and non-scripted work.
Crossfire Consulting logo

About Crossfire Consulting

Sourced by ZipRecruiter

Crossfire Consulting is a premier Information Technology (IT) consulting firm based in Yorktown Heights, New York, United States. Founded in 2001, the company's primary services involve providing technology solutions to businesses of all sizes across various industries, aiding them in harnessing the power of IT to achieve their business objectives. Crossfire Consulting specializes in application development, project management, business analysis, quality assurance, and other IT-related services. Their mission is directed towards delivering quality and cost-effective solutions that improve their clients' efficiencies, competitive advantage, and return on investment.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Yorktown Heights, NY, US

Year founded

2000

Social media

FacebookTwitter

View All Crossfire Consulting Jobs

Apply