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Farmers Insurance Customer Service Jobs in Kansas

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How much do farmers insurance customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for farmers insurance customer service in Kansas is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Farmers Insurance Customer Service representative?

To thrive as a Farmers Insurance Customer Service Representative, you need strong communication skills, knowledge of insurance products, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state insurance licensing is important. Active listening, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These skills ensure efficient policy servicing, high customer satisfaction, and compliance with company and regulatory standards.

What are some typical challenges faced by Farmers Insurance Customer Service representatives, and how are they supported in overcoming them?

Farmers Insurance Customer Service representatives often handle a high volume of customer inquiries, ranging from policy questions to claims assistance. A common challenge is addressing complex or emotional situations, such as helping customers during stressful claim events. To support representatives, Farmers provides comprehensive training, ongoing coaching, and access to knowledge bases and team leads for escalation support. The work environment encourages collaboration, with team huddles and regular feedback sessions to share best practices and resolve issues efficiently.

What is the difference between Farmers Insurance Customer Service vs Farmers Insurance Claims Adjuster?

AspectFarmers Insurance Customer ServiceFarmers Insurance Claims Adjuster
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; licensing and certifications in insurance claims
Work EnvironmentOffice or call center; customer interactionField or office; assessing damages and investigating claims
Employer & Industry UsageCustomer support within insurance industryClaims processing within insurance industry
Common Search & Comparison IntentUnderstanding customer service roles at Farmers InsuranceDifferences in claims handling roles at Farmers Insurance

Farmers Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support, focusing on customer interactions. Claims Adjusters, on the other hand, investigate and evaluate insurance claims, often requiring specialized licensing. Both roles are essential in the insurance industry but differ in responsibilities and work environment.

Is Farmers Insurance Customer Service a good job?

Farmers Insurance Customer Service roles typically involve assisting clients with policy inquiries, claims, and coverage options, requiring strong communication and problem-solving skills. The job often offers regular hours, training opportunities, and the chance to develop industry-specific knowledge, making it a stable option for those interested in insurance and customer support. Job satisfaction can vary based on individual preferences and work environment.

Is Farmers Insurance a good place to work?

Farmers Insurance customer service roles are generally considered stable with opportunities for advancement and skill development. Employees often cite a collaborative environment and training programs, though experiences can vary by location and position. It is important to research specific office reviews and job requirements when considering employment.

What does a customer service representative do at Farmers Insurance?

A Farmers Insurance customer service representative assists clients with policy inquiries, claims processing, and coverage options. They communicate via phone, email, or chat, using insurance knowledge and customer service skills to resolve issues and provide information. The role often requires familiarity with insurance software and adherence to company policies.

What are popular job titles related to Farmers Insurance Customer Service jobs in Kansas?

For Farmers Insurance Customer Service jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Farmers Insurance Customer Service jobs in Kansas look for?

The top searched job categories for Farmers Insurance Customer Service jobs in Kansas are:

What cities in Kansas are hiring for Farmers Insurance Customer Service jobs?

Cities in Kansas with the most Farmers Insurance Customer Service job openings:

Farmers Insurance Customer Service jobs near you
Infographic showing various Farmers Insurance Customer Service job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,869 per year, or $16.8 per hour.

Insurance Agent - Farmers Insurance

Farmers Insurance - Jonathan Batzlaff

Derby, KS • On-site

$125K - $250K/yr

Full-time

Re-posted 5 days ago

Job description

Most people spend their careers making someone else wealthy.

A few decide to build something of their own.

Which one are you?

We're looking for ambitious, competitive, growth-minded individuals who want more than a paycheck. People who want leadership. Ownership. Freedom. The chance to build a business that creates long-term income and a legacy they can be proud of.

(This isn't a job posting.)

This is an opportunity to become a Farmers Insurance Agency Owner.


Imagine walking into an office with your name on the door. Building a team. Creating a culture. Serving your community. Growing a book of business that becomes an asset you own and can continue to build year after year.

That's exactly what this opportunity and District 72 is ready to help you do! :)


Whether you have business experience, sales experience, leadership experienceor simply the drive to succeedwe provide the training, coaching, mentorship, and support needed to help you get there.


What You'll Gain:

  • Ownership, not employment
  • Build and operate your own agency with the support of one of the most recognized names in insurance.
  • Multiple streams of income
  • Earn from new business, renewal commissions, and performance-based bonuses designed to reward growth.
  • Unlimited growth potential
  • A legacy for you and your family
  • Industry-leading mentorship
  • Work alongside successful agency owners and experienced business leaders who have already built what you're trying to create.
  • Full training and licensing support (No insurance experience? No problem. We'll pay for you to you obtain your licenses and teach you everything you need to know to succeed.)
  • Build and lead your own team
  • Create the culture, hire the people, and develop the leadership skills necessary to grow a thriving business.


Who Thrives Here:

  • Natural leaders
  • Highly motivated self-starters
  • Competitive individuals who enjoy winning
  • Strong communicators and relationship builders
  • People who want control over their future
  • Entrepreneurs at heart
  • Individuals who are coachable and committed to growth


If you've ever dreamed of owning a business but weren't sure where to startor wanted the freedom of entrepreneurship without doing it completely alonethis may be the opportunity you've been waiting for.



Benefits

Annual Base Salary + Commission + Bonus Opportunities

Career Growth Opportunities

Evenings Off

Mon-Fri Schedule

Flexible Schedule

Hands on Training


Responsibilities
  1. Meet with prospective and existing clients to assess insurance and financial needs
  2. Quote, present, and explain insurance policy options in a clear, consultative way
  3. Follow up with leads via phone, text, email, and CRM systems to close new business
  4. Build and maintain a pipeline through referrals, networking, and community outreach
  5. Service existing policyholders, including policy updates, changes, and renewals
  6. Track goals, sales activity, and performance metrics to drive consistent growth
  7. Develop leadership skills by training, coaching, and supporting team members as the agency expands

Requirements
  1. Ability to pass a background check
  2. Willingness to obtain Property & Casualty (P&C) and Life & Health (L&H) insurance licenses
  3. Strong desire to learn, grow, and be coached
  4. Self-motivation and a competitive drive to succeed
  5. Commitment to showing up consistently and doing the work required to win