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Fan Experience Ambassador Jobs (NOW HIRING)

Cleveland Indians

Fan Ambassador

Cleveland, OH · On-site

$14.30/hr

Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians. The ...

Benson Enterprises

Saints Ambassador (Seasonal)

New Orleans, LA · On-site

$13.75 - $18.75/hr

Fan Experience Coordinator Direct Reports: None FLSA Status: Part time seasonal, hourly Application ... As a Saints Ambassador, you will play a key role in ensuring a world-class experience for every fan.

AEG

Saints Ambassador (Seasonal)

Metairie, LA · On-site

Fan Experience Coordinator Direct Reports: None FLSA Status: Part time seasonal, hourly Application ... As a Saints Ambassador, you will play a key role in ensuring a world-class experience for every fan.

AEG Presents

Saints Ambassador (Seasonal)

Metairie, LA · On-site

Fan Experience Coordinator Direct Reports: None FLSA Status: Part time seasonal, hourly Application ... As a Saints Ambassador, you will play a key role in ensuring a world-class experience for every fan.

baltimoreravens

$19/hr

The Guest Experience Ambassador position is ideal for any individual with a friendly, outgoing ... Monitor guests for Fan Code of Conduct compliance. * Monitor our ADA seat locations - Making sure ...

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How much do fan experience ambassador jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for fan experience ambassador in the United States is $20.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What is a fan experience ambassador?

Fan Experience Ambassadors are staff members at sporting events, concerts, or other large venues who help ensure that guests have a positive experience. They greet attendees, provide directions, answer questions, and resolve issues related to seating, accessibility, or amenities. Their role is to be friendly, knowledgeable, and proactive in assisting fans, helping to create a welcoming and enjoyable atmosphere. Fan Experience Ambassadors often work as part of a larger customer service or guest relations team within the venue.

What skills and qualifications are needed to be a fan experience ambassador?

To thrive as a Fan Experience Ambassador, you need excellent customer service skills, strong communication abilities, and knowledge of the venue or event, often supported by prior hospitality or event experience. Familiarity with ticketing systems, mobile apps, and crowd management tools is commonly required. Outstanding interpersonal skills, a positive attitude, and the ability to remain calm under pressure help individuals stand out in this role. These skills ensure guests have a memorable, seamless experience, which is vital for event reputation and customer satisfaction.

How does a fan experience ambassador typically collaborate with other event staff during large events?

Fan Experience Ambassadors work closely with security, ticketing, guest services, and concessions teams to ensure a seamless and enjoyable experience for attendees. They act as the main point of contact for fans, relaying feedback or concerns to the appropriate departments and assisting with crowd flow or directions. Communication and teamwork are essential, as Ambassadors often coordinate with multiple departments to resolve issues quickly and maintain a positive atmosphere throughout the event.

What cities are hiring for Fan Experience Ambassador jobs?

Cities with the most Fan Experience Ambassador job openings:

What states have the most Fan Experience Ambassador jobs?

States with the most job openings for Fan Experience Ambassador jobs include:

What are popular job titles related to Fan Experience Ambassador jobs?

For Fan Experience Ambassador jobs, the most frequently searched job titles are:

Infographic showing various Fan Experience Ambassador job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $42,047 per year, or $20.2 per hour.

GUEST EXPERIENCE AMBASSADOR

Baltimore, MD • On-site

Baltimore Ravens, Inc.
Spectator Sports • 51 - 200 employees
Learn more about Baltimore Ravens, Inc.external

$19/hr

Other

Posted 10 days ago

Key responsibilities

  • Create a welcoming environment and seek out special moments for all guests attending events at M&T Bank Stadium.

  • Respond to guest inquiries, suggestions, and complaints during an event, including ticketing issues, seat relocations, and ADA wheelchair assists.

  • Monitor guests for Fan Code of Conduct compliance and assist with ADA seat locations and wheelchair transport as needed.

Job description

M&T Bank Stadium, 1101 Russell Street, Baltimore, Maryland, United States of America

Job Description General Description

At M&T Bank Stadium, it is our goal to offer the highest level of service to all guests that enter our stadium, ensuring they leave gameday with a one‑of‑a‑kind experience. The Guest Experience Ambassador position is ideal for any individual with a friendly, outgoing personality who will focus on bringing excitement and happiness to all guests on gamedays or other sponsored Ravens events. This position includes various roles such as ADA Runner, Multi‑Purpose Roamer, Guest Service Location attendant, or Premium Concierge.

Essential Job Duties and Responsibilities
  • Create a welcoming environment and seek out special moments for all guests attending events at M&T Bank Stadium. This includes celebrating birthdays, anniversaries, or first game attendees.
  • Assist stadium partners when needed or as applicable/service recovery.
  • Respond to guest inquiries, suggestions, and complaints during an event (i.e., ticketing issues, seat relocations, ADA wheelchair assists etc.)
  • Assist guests with directions, event information, and stadium information.
  • Assist with our Designated Driver program & First Game Certificate distribution
  • Monitor guests for Fan Code of Conduct compliance.
  • Monitor our ADA seat locations - Making sure correct fans are in seats and assist guests as needed
  • Assist with wheelchair transport to guests designated seats or parking lot.
  • Anticipate guests needs and provide a personalized level of service while maintaining high levels of guest engagement to assist with guests’ needs(Premium)
  • Monitor and enforce access to premium location (Premium)
  • Light housekeeping responsibilities – clear tables, collect trash, contact our housekeeping team members to ensure presentation of areas(Premium)
Basic Expectations
  • Natural ability to communicate comfortably and professionally with others.
  • Ability to work well in a team‑oriented environment.
  • Ability to retain an extensive knowledge of M&T Bank Stadium and the surrounding parking lots and tailgate areas.
  • Ability to maintain a calm, professional attitude when working with patrons, regardless of the situation
  • Proactive willingness to address all issues presented.
  • Ability to multitask and prioritize tasks when necessary.
  • Ability to stand for long periods of time, including walking or climbing stairs throughout the stadium or at an event.
  • Ability to lift up to 35 lbs.
  • Ability to use a mobile communicator.
  • Ability to work outdoors in variable temperatures, including extremely hot and cold weather.
  • Interest s in football, the Baltimore Ravens, and the National Football League.
  • Passion for serving others and providing an elevated personal experience(Premium)
  • Have Fun!
Required Education and/or Experience
  • High School diploma or GED
  • Any experience in a customer service role
  • Premium Concierge - At least two (2) - three (3) years of experience working in customer service or a related field, preferably hospitality or restaurant industry.
Availability
  • Available for all Ravens home games including potential playoff games and other M&T Bank Stadium special events: 10 games per season including pre and post season games. Flexible schedules including days, nights, weekends and holidays.
  • MUST BE available to stay up to 90 minutes post-game for most games and events throughout the season (Premium)
  • Assistance at additional Ravens events may be available. This may include Movie Night, Draft Events, Training Camp, Purple Evening, etc.
  • GEAs will be required to review the Stipulations for Hire during their first training session
Pay

Guest Experience Ambassador: $16.50 / hour, Premium Concierge: $19.00 / hour

The Baltimore Ravens is an EEO employer and does not discriminate on the basis of an applicant's or employee's race, gender, age, national origin, color, religion, disability or any other protected basis under applicable law.

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