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Fan Service Representative Jobs (NOW HIRING)

Centennial Group

Customer Service Advisor

Lansing, MI · On-site

Description We're looking for an enthusiastic, highly-motivated customer service representative to ... fan service to existing accounts and prospective clients • High level of attention to detail ...

Cleveland Indians

Fan Ambassador

Cleveland, OH · On-site

$14.30/hr

The Guardians are looking for service minded teammates, who are committed to working together to ... Represents the Cleveland Guardians in a positive fashion to all business partners, teammates, and ...

Centennial Group

Customer Service Advisor

Lansing, MI · On-site

$37K - $45K/yr

We're looking for an enthusiastic, highly-motivated customer service representative to provide an ... fan service to existing accounts and prospective clients • High level of attention to detail ...

Centennial Group

Customer Service Advisor

Lansing, MI · On-site

$45K/yr

We're looking for an enthusiastic, highly-motivated customer service representative to provide an ... Ability to provide raving fan service to existing accounts and prospective clients * High level of ...

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Fan Service Representative information

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How much do fan service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for fan service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a fan service representative?

Fan Service Representatives are professionals who interact directly with fans and customers at live events, such as sporting events, concerts, or conventions. Their main responsibilities include providing information, assisting with ticketing or seating issues, resolving customer concerns, and ensuring a positive experience for attendees. They often serve as the first point of contact for fans, answering questions, giving directions, and addressing any problems that arise during events. Excellent communication skills and a customer-focused attitude are essential in this role. The job may require working evenings, weekends, and holidays depending on event schedules.

What does a fan service representative do?

A typical day for a Fan Service Representative involves responding to fan inquiries via email, phone, or social media, resolving issues related to ticketing, merchandise, or event information. Representatives often collaborate closely with ticketing, marketing, and events teams to ensure fans receive accurate and timely information. They may also handle escalated concerns and gather fan feedback to help improve the overall fan experience. This role requires strong communication skills, adaptability, and a passion for delivering excellent customer service in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a fan service representative?

To thrive as a Fan Service Representative, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with ticketing systems, CRM software, and point-of-sale platforms is typically required. Exceptional communication, patience, and a positive attitude help build rapport with fans and resolve issues efficiently. These skills ensure fans have a positive experience, which supports brand loyalty and event success.

What are popular job titles related to Fan Service Representative jobs?

For Fan Service Representative jobs, the most frequently searched job titles are:

Fan Service Representative jobs near you

Customer Service Advisor

Lansing, MI • On-site

Centennial Group
See more jobs at Centennial Groupexternal

Full-time

Re-posted 22 days ago

Job description

Description
We're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
Responsibilities
• Manage the implementation of new benefits or changes to benefits for clients. Interface with insurance carriers, process required paperwork and documentation, and perform quality checks to confirm that requests are completed appropriately
• Prepare educational material for open enrollment or educational meetings
Qualifications
• Proven success working in a fast-paced environment, with the ability to handle multiple projects and responsibilities
• Ability to provide raving fan service to existing accounts and prospective clients
• High level of attention to detail; able to follow processes, utilize systems, and meet/exceed deadlines
• Strong writing and computer skills are a must; experience in Outlook and Excel is required
• Employee benefits experience preferred, but not required
• Marketing and sales experience are a plus
• College education preferred, but not required

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