ZipRecruiter

Log In

1

Fan Experience Ambassador Jobs (NOW HIRING)

AEG

Guest Experience Ambassador

Orchard Park, NY · On-site

$18/hr

Ambassadors serve as a welcoming, approachable, and knowledgeable presence throughout the stadium ... Promote and share information about Fan Experience programs offered in the stadium. * Provide ...

AEG

Senior Manager, Fan Experience

Washington, DC · On-site

$80K - $90K/yr

Recruit, manage, develop a performance measurement tools for Brand Ambassadors. * Create Shoulder ... Manage the Fan Experience budget and conduct monthly reconciliation meetings with Finance to ensure ...

AEG

Fan Experience Team

Landover, MD · On-site

$15.30/hr

The Washington Commanders are seeking responsible, fun individuals to join the Fan Experience Team ... ambassador for the Commanders on gamedays and other events • Enforce Northwest Stadium ...

AEG Presents

Fan Experience Team

Hyattsville, MD · On-site

$15.30/hr

The Washington Commanders are seeking responsible, fun individuals to join the Fan Experience Team ... ambassador for the Commanders on gamedays and other events • Enforce Northwest Stadium ...

next page

Showing results 1-20

All JobsSports And Recreation JobsCasino JobsPlayer Services Representative JobsFan Experience Ambassador Jobs

Fan Experience Ambassador information

See salary details

$11

$20

$28

How much do fan experience ambassador jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for fan experience ambassador in the United States is $20.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What is a fan experience ambassador?

Fan Experience Ambassadors are staff members at sporting events, concerts, or other large venues who help ensure that guests have a positive experience. They greet attendees, provide directions, answer questions, and resolve issues related to seating, accessibility, or amenities. Their role is to be friendly, knowledgeable, and proactive in assisting fans, helping to create a welcoming and enjoyable atmosphere. Fan Experience Ambassadors often work as part of a larger customer service or guest relations team within the venue.

What skills and qualifications are needed to be a fan experience ambassador?

To thrive as a Fan Experience Ambassador, you need excellent customer service skills, strong communication abilities, and knowledge of the venue or event, often supported by prior hospitality or event experience. Familiarity with ticketing systems, mobile apps, and crowd management tools is commonly required. Outstanding interpersonal skills, a positive attitude, and the ability to remain calm under pressure help individuals stand out in this role. These skills ensure guests have a memorable, seamless experience, which is vital for event reputation and customer satisfaction.

How does a fan experience ambassador typically collaborate with other event staff during large events?

Fan Experience Ambassadors work closely with security, ticketing, guest services, and concessions teams to ensure a seamless and enjoyable experience for attendees. They act as the main point of contact for fans, relaying feedback or concerns to the appropriate departments and assisting with crowd flow or directions. Communication and teamwork are essential, as Ambassadors often coordinate with multiple departments to resolve issues quickly and maintain a positive atmosphere throughout the event.

What cities are hiring for Fan Experience Ambassador jobs?

Cities with the most Fan Experience Ambassador job openings:

What states have the most Fan Experience Ambassador jobs?

States with the most job openings for Fan Experience Ambassador jobs include:

What are popular job titles related to Fan Experience Ambassador jobs?

For Fan Experience Ambassador jobs, the most frequently searched job titles are:

Infographic showing various Fan Experience Ambassador job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $42,047 per year, or $20.2 per hour.

Guest Experience Ambassador

Orchard Park, NY • On-site

Buffalo Bills
Spectator Sports • 51 - 200 employees
Learn more about Buffalo Billsexternal

$18/hr

Other

Posted 6 days ago

Job description

Highmark Stadium – Guest Experience Ambassador

The Guest Experience Ambassador position provides guests with a consistent, positive and friendly experience at Highmark Stadium. Ambassadors serve as a welcoming, approachable, and knowledgeable presence throughout the stadium, providing accurate stadium directions and event specific information. As part of the role, Guest Experience Ambassadors provide a safe, clean, comfortable and family friendly experience for guests at Highmark Stadium.

Specific Job Duties:

  • Greet guests upon arrival and provide a friendly welcome and fond farewell.
  • Promote and share information about Fan Experience programs offered in the stadium.
  • Provide accurate, detailed directions to and from stadium locations by utilizing provided resources including but not limited to; seating areas, restrooms, merchandise and food & beverage areas.
  • Provide information regarding security screening procedures, general stadium policies, mobile ticketing, and game day programs and event specific experiences.
  • Distribute giveaway and promotional items to guests as directed.
  • Monitor assigned areas for cleanliness and safety, reporting necessary items to Event Command.
  • Resolve guests concerns and situations effectively in conjunction with Stadium Security and Guest Experience Supervisors.
  • Assist guests with lost & found item inquiries and claims.
  • Assist guests with accessible service transportation communication, demonstrating a clear understanding of services provided.
  • Perform all other duties as assigned.

Minimum Qualifications:

  • Strong verbal and/or non-verbal communication skills.
  • Friendly, engaging, and service-oriented demeanor.
  • Quick learner: ability to adapt to different situations.
  • Team-oriented mindset.
  • All applicants must be 18 years of age or older and successfully pass a background check.

Preferred Skills:

  • Prior customer service experience
  • Ability to understand and utilize technology, including, but not limited to iPads, iPhones, Laptops & Radios

Physical Requirements:

  • Ability to walk long distances, climb stairs, and stand for 6 hours or more.
  • Ability to be outdoors in all weather conditions for 6 hours or more.
  • Ability to work effectively in a high-noise environment
  • Ability to verbally communicate with fans, staff, and partners.
  • Ability to navigate large venue spaces

Job Expectations:

  • Attend mandatory training classes, all Buffalo Bills home games and additional events as required.
  • Ability to work in a fast paced, high stress environment.
  • Must have reliable transportation to and from Highmark Stadium.
  • Must be able to work weekends, nights and holidays when required.

Compensation:

This role pays $18.00 an hour

The Buffalo Bills retain the right to change this job description at any time.

The Buffalo Bills, LLC are proud to be an Equal Opportunity Employer and do not discriminate based upon race, color, religion, gender, national origin, sexual orientation, gender identity, gender expression, age, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply