External Relations Assistant Jobs in Toronto, ON

Come join Intuit's People & Places team as a Principal Employee Relations Business Partner in Toronto! The mission of Intuit's Employee Relations team is to foster a high-trust, high-performance culture where employees feel connected, supported, and able to grow. We are some of the humans behind the moments that matter most for our employees and leaders. Our work spans complex employee experiences, organizational change, workplace culture, and strategic partnership with senior leaders across the company.

We are on a transformation journey as we continue evolving how Employee Relations supports the business at scale. Come join us as we build the future of work and shape how Intuit navigates challenging, culture-defining, and trust-defining moments globally.

This role reports to the Director, Employee Relations and is part of Intuit's People & Places (HR) organization. The role supports employee relations matters across Canada, the UK, Israel, India, and other global locations, including the US. This individual will also lead enterprise-wide projects, operating models, and strategic initiatives that shape how ER partners with the business and other functions.

At the Principal level, ER partners operate as enterprise leaders and strategic architects of the ER function. They shape how ER supports the business at scale, defining approaches to the most complex, ambiguous, and high-risk situations - including executive-level matters, large-scale organizational changes, and precedent-setting employee issues. Principal ER partners influence senior leaders and HR leadership on strategy, risk, culture, and organizational health, while evolving scalable frameworks, processes, and tools that strengthen the company's overall employee experience and risk posture.

Intuit has embraced a hybrid way of working. This is a hybrid role with the expectation of working from our Toronto office 3 days per week.

Responsibilities

• Serve as a strategic advisor to senior leaders, People & Places leadership, and People & Places partners on complex employee relations, organizational health, culture, and workforce matters.
• Lead the company's approach to highly sensitive, high-risk, and precedent-setting situations, including executive escalations, organizational disruption, large-scale job eliminations, complex exits, and reputationally sensitive matters.
• Design and evolve enterprise-wide ER frameworks, standards, operating models, and playbooks that improve consistency, scalability, and effectiveness across the function.
• Shape how ER partners with HRBPs and other functions to proactively identify organizational risks, employee sentiment trends, and emerging workforce challenges through data, insights, and business context.
• Lead mission-based and cross-functional initiatives that require enterprise coordination across ER, HRBPs, Ethics & Investigations, Employment Legal, Work-Life Events, and other Centers of Excellence.
• Influence and guide organizational strategy by anticipating external trends and internal shifts related to performance expectations, workplace culture, organizational disruption, employee engagement, and workforce transformation.
• Drive enterprise consistency in how Intuit navigates complex employee situations, including defining standards for executive matters, job eliminations, facilitated conversations, performance-related exits, and organizational health interventions.
• Lead and mentor ER team members by building capability across specialized ER domains and helping scale expertise throughout the team.
• Build strong partnerships and influence across all levels of the organization, including executives, HRBPs, legal partners, and business leaders.
• Use quantitative and qualitative data to diagnose organizational health trends, identify root causes, and recommend strategic actions that improve culture, engagement, inclusion, and performance.
• Drive continuous improvement and innovation within ER, including leveraging AI, scalable tools, and operational improvements to improve quality, consistency, and velocity of support.
• Support and guide complex facilitated conversations, restorative practices, and trust-rebuilding efforts across teams and leaders.

Qualifications

• 10+ years of Employee Relations, HR Business Partner, workplace investigations, organizational consulting, or related experience, including significant experience handling highly complex and sensitive employee matters.
• Deep expertise navigating executive-level situations, organizational change, workforce reductions, complex performance matters, and culture-related escalations.
• Bachelor's degree required; J.D., Master's degree, or equivalent experience preferred.
• Demonstrated ability to influence and partner effectively with senior executives, HR leadership, and cross-functional stakeholders in highly ambiguous and high-stakes environments.
• Strong strategic thinking skills with the ability to balance employee experience, business priorities, organizational risk, and long-term cultural impact.
• Proven ability to design scalable programs, frameworks, playbooks, and operational models that improve consistency and effectiveness across a global organization.
• Exceptional executive communication skills, including the ability to synthesize complex information into clear recommendations, stakeholder updates, and leadership communications.
• Strong critical thinking, judgment, and organizational diagnosis capabilities, including the ability to identify root causes and connect trends across teams and business units.
• Experience leveraging data and insights to inform strategy, assess organizational health, and influence decision-making.
• Strong interpersonal effectiveness, emotional intelligence, conflict resolution, and facilitation skills, including the ability to navigate emotionally charged or polarizing situations with credibility and care.
• Demonstrated ability to lead through ambiguity, drive alignment across diverse stakeholders, and execute effectively in a fast-paced and evolving environment.
• Growth mindset with a passion for evolving the ER discipline, developing others, and continuously improving employee and leader experiences.
• Experience working across global regions and navigating varying cultural, legal, and organizational contexts preferred.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.