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External Operations Manager Jobs in Novi, MI (NOW HIRING)

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Operations Health Manager

Dearborn, MI · On-site

Operations Health Manager Job Status: Full-time Job Summary: Under limited direction from a senior ... May have extensive contact with internal and external customers to obtain additional grants and ...

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Operations Health Manager

Dearborn, MI · On-site

Operations Health Manager Job Status: Full-time Job Summary: Under limited direction from a senior ... May have extensive contact with internal and external customers to obtain additional grants and ...

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Operations Health Manager

Dearborn, MI · On-site

Job Title: Manager, Behavioral Health Programs Job Status: Full-time Job Summary: Under limited ... May have extensive contact with internal and external customers to obtain additional grants and ...

U-Haul

Manager Office Operations

Novi, MI · On-site

Manage internal and external correspondence concerning the plant, including legal matters. Office Operations Manager Minimum Qualifications: * Regular attendance is essential. * Able to pass drug ...

U-Haul

Manager Office Operations

Novi, MI · On-site

Manage internal and external correspondence concerning the plant, including legal matters. Office Operations Manager Minimum Qualifications: * Regular attendance is essential. * Able to pass drug ...

Dayton Freight

Operations Supervisor

Brownstown, MI · On-site

Maintain excellent communication with external and internal customers * Assist with training ... In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and ...

Dayton Freight

Operations Supervisor

Brownstown, MI · On-site

Maintain excellent communication with external and internal customers * Assist with training ... In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and ...

Urban Science

Product Operations Specialist

Detroit, MI · On-site

Specifically, requires the ability to use internal and external user interfaces to manage and carry out operational tasks * Verbal Communication: Requires the ability to compose and verbally deliver ...

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External Operations Manager information

See Novi, MI salary details

$29.1K

$59.5K

$111.2K

How much do external operations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for external operations manager in Novi, MI is $59,534.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $72,700.00 per year, depending on experience, location, and employer.

How much should an external operations manager be paid?

The salary for an external operations manager typically ranges from $70,000 to $130,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, benefits, and performance incentives, with higher salaries often associated with larger companies or specialized sectors.

Is an external operations manager a high paying job?

External operations managers typically earn higher salaries compared to entry-level roles, with compensation influenced by industry, location, and experience. They often require strong leadership, project management skills, and knowledge of operational tools, which can contribute to higher pay levels.

What are the key skills and qualifications needed to thrive as an external operations manager, and why are they important?

To thrive as an External Operations Manager, you need strong leadership, project management, and analytical skills, typically supported by a degree in business, logistics, or a related field. Familiarity with supply chain management systems, ERP software, and relevant industry certifications such as PMP or Six Sigma is highly beneficial. Excellent interpersonal skills, negotiation abilities, and adaptability help build effective relationships with external partners and stakeholders. These skills ensure seamless coordination, efficient operations, and the achievement of organizational goals through strong external collaboration.

What does an external operations manager do?

An External Operations Manager oversees and coordinates a company's activities that involve external partners, vendors, or clients. Their primary responsibilities include managing relationships with suppliers, ensuring contract compliance, and optimizing external workflows to meet business objectives. They also analyze external processes for efficiency, handle negotiations, and often serve as the main point of contact for external stakeholders. This role is crucial for maintaining smooth operations and fostering positive business relationships outside the organization.

What is the difference between External Operations Manager vs Supply Chain Coordinator?

AspectExternal Operations ManagerSupply Chain Coordinator
CredentialsBachelor's degree in Business, Logistics, or related field; certifications like APICS CSCP or CPSMBachelor's degree in Supply Chain, Logistics, or Business; certifications like APICS CPIM or CSCP
Work EnvironmentOversees external partners, vendors, and logistics providers; often involves travel and client interactionCoordinates internal supply chain activities; works closely with procurement, warehousing, and distribution teams
Employer & Industry UsageUsed in manufacturing, retail, and logistics companies managing external relationshipsCommon in manufacturing, retail, and distribution centers focusing on internal supply chain processes

The External Operations Manager focuses on managing external relationships and logistics partners, ensuring smooth operations outside the company. In contrast, the Supply Chain Coordinator handles internal supply chain activities, coordinating between departments to optimize inventory and distribution. Both roles require similar credentials and are vital in supply chain management, but their primary focus and work environment differ.

How does an external operations manager typically collaborate with internal teams and external partners?

An External Operations Manager acts as a crucial liaison between their organization and external partners, such as suppliers, vendors, or logistics providers. They regularly coordinate with internal teams like procurement, sales, and logistics to ensure that external operations align with company goals and standards. Effective communication and negotiation are essential, as the role often involves resolving conflicts, managing expectations, and ensuring smooth workflow across organizational boundaries. Building strong, trust-based relationships is key to successfully managing these collaborations and driving operational efficiency.
What are popular job titles related to External Operations Manager jobs in Novi, MI? For External Operations Manager jobs in Novi, MI, the most frequently searched job titles are:
What job categories do people searching External Operations Manager jobs in Novi, MI look for? The top searched job categories for External Operations Manager jobs in Novi, MI are:
What cities near Novi, MI are hiring for External Operations Manager jobs? Cities near Novi, MI with the most External Operations Manager job openings:
External Operations Manager jobs near you

Group Manager Operations

Midland Credit Management, Inc.

Troy, MI • On-site

Full-time

Medical, PTO

Re-posted 11 days ago

Midland Credit Management rating

8.9

Company rating: 8.9 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Applicants must have current authorization to work in the United States on a full-time basis.
The Group Manager, Operations leads the day-to-day performance and strategic execution of a Consumer Support Services team responsible for consumer dispute investigations and inquiry management. This role oversees both back-office dispute resolution functions and front-line phone operations, ensuring a seamless, high-quality, and compliant consumer experience.
The position is accountable for managing Specialist teams who handle written and phone-based consumer inquiries, including direct oversight of phone specialists and ownership of escalated calls. The Group Manager also plays a critical role in reinforcing quality standards by reviewing and delivering feedback on QA evaluations to drive continuous improvement.
This role requires close collaboration with internal stakeholders, external partners, and cross-functional teams, as well as a strong understanding of dispute resolution processes, regulatory requirements, and customer interaction best practices.
RESPONSIBILITIES
Team Leadership & Performance Management
  • Lead, coach, and develop Specialists and phone agents to drive engagement and results
  • Set expectations and ensure accountability across written and phone-based work

Quality, QA Oversight & Consumer Experience
  • Ensure quality, accuracy, and timeliness of dispute investigations and consumer interactions
  • Deliver actionable feedback from QA reviews and drive continuous performance improvement

Escalations & Call Oversight
  • Manage escalated inquiries, including handling complex or sensitive consumer calls
  • Provide real-time support and guidance to team members during escalations

Process Strategy, Analytics & Continuous Improvement
  • Develop and refine processes while analyzing performance metrics and QA trends
  • Lead initiatives to improve efficiency, outcomes, and overall operational performance

Stakeholder & Partner Management
  • Build and maintain relationships with internal teams and external partners
  • Act as a key point of contact for escalations and operational alignment

Compliance, Risk & Training
  • Ensure adherence to regulatory requirements and identify potential risks
  • Support onboarding and ongoing training, reinforcing best practices and standards

MINIMUM REQUIREMENTS
EDUCATION: High School Diploma
EXPERIENCE: 1-3 years' experience in a People Management role
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
  • Proficient in MS Office
  • Program or relationship management skills as well as strong people management skills

PREFERRED QUALIFICATIONS
EDUCATION: Bachelor's FIELD OF STUDY: Business related field
EXPERIENCE: 1-2 years' experience in Financial Services
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
  • Advanced proficiency in MS Office, particularly MS Excel
  • Superior verbal and written communication skills
  • Detailed-oriented with demonstrated ability to manage/motivate people

#LI-MCM
If you are wondering why you should work for us, here is something to help you decide:
  • Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
  • Career Progression: Grow at MCM with paid training and development programs - including our very own MCM Academy - as well as a promote-from-within philosophy.
  • Reward and Recognition: We are committed to honoring great results - ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
  • Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
  • Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
  • Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
  • Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we're proud to invest in you.
  • New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
  • Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
  • Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.
About Us
Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.
Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact Talent@mcmcg.com.

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