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Human Services - Milwaukee, WI 53204

Position Type Full Time Education Level 4 Year Degree Category Health Care

The Intake Specialist is the first point of contact for individuals seeking services at our substance use disorder (SUD) treatment center. This role is responsible for conducting comprehensive initial assessments, gathering necessary client information, and facilitating a smooth and compassionate intake process. The Intake Specialist plays a crucial role in engaging new clients, building trust, and ensuring a seamless transition into treatment.

Position Type:

Full-Time/Regular

Essential/Primary Duties:

• Complete intakes for individual support and placement for substance use treatment/resources in English and Spanish as mandated by the licensing agency.
• Conducts phone screening to assess for appropriateness for residential admissions
• Explain program services, answer questions, and explain treatment expectations in a clear and understandable manner.
• Gather information, including ASAM criteria, to determine the most appropriate level of care in accordance with all state and federal regulations, as well as agency policy and procedures, and schedule for residential intake.
• Monitor and maintain the client waitlist to fill all residential beds as needed. Staff clients with the team as needed for coordination.
• Contact referral sources and other service providers for additional information, as well as follow up with the internal team to facilitate a smooth admission and treatment episode.
• Complete by preparing and submitting the initial prior authorization upon client admission to residential
• Prepare and process all intake paperwork efficiently and accurately, including admission agreement, client rights, and confidentiality policies
• Complete the biopsychosocial and treatment plan for new intakes and transfers
• Prepare and submit extension justification for clients requiring continued coverage. Track approval status and follow up with staff to obtain any additional information needed if a justification is returned or delayed. Submit prior authorization for transfer and complete discharge summary
• Submit room and board request in Provider Connect NX after authorization from Medicaid (initial and/or extension) is received.
• Track clients' lapse dates.
• Send discharge e-mails and transfer e-mails.
• Maintain and e-mail weekly staffing list for extensions. Obtain relevant information for extension during clinical staffing
• Keep the ASAM score spread teams sheet up to date.
• Communicate effectively with multidisciplinary teams within the United Community Center, Human Services Department, and with outside agencies.
• Refers clients and/or guardians/families to other community resources when appropriate, if the client is ineligible for funding, working with the client on alternatives for treatment.
• Collect data as necessary for funding sources.
• Coordinate and maintain close contact with detox facilities, jails, drug courts, and other referral sources.
• Maintain organized and confidential client files in compliance with HIPAA and all state and federal regulations.
• Track and report on intake metrics, including the number of inquiries, admissions, and referrals.
• Provide care that is trauma-informed and based on an individualized approach. Support the goals of the agency's mission.
• Other duties as assigned by supervisor

Eligibility for State licensing (SAC) is preferred. A bachelor's degree in social work, psychology, counseling, or a related human services field is preferred. A combination of relevant education and experience will be considered. Bilingual fluency in Spanish and English is required. One year of experience in the field of Substance Use and/or Mental Health is preferred but not required. Good organizational skills, able to communicate well both orally and in writing.

Skills:

• Excellent interpersonal and communication skills, with the ability to build rapport quickly.
• Strong organizational skills and attention to detail.
• Proficiency in using electronic health record (EHR) systems and Microsoft Office Suite.
• Knowledge of substance use disorders, recovery principles, and client confidentiality (HIPAA) regulations

Personal Attributes:

• Compassionate, patient, and able to work with individuals in crisis.
• Ability to handle sensitive information with the utmost discretion.
• Strong problem-solving skills and the ability to work effectively in a fast-paced environment.

Working Conditions:

Business environment, general office, various treatment settings, residential and clinic, and local travel as requested.

In accordance with the Americans with Disabilities Act, the above is intended to summarize the essential functions of and requirements for the performance of this job. It is not meant to be an exhaustive list of miscellaneous duties and responsibilities that may be requested in the performance of this position.

This job description outlines the general nature and level of work required of any employee assigned to this position. It does not intend to imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties, as requested by the position's manager and the Clinical Supervisor. All is subject to change and possible modification to address changing business conditions and reasonably accommodate individuals with a disability.