Export Sales Assistant Jobs in Delaware (NOW HIRING)

Founded in 1980, P.J. Fitzpatrick is an award-winning home remodeling company specializing in roofing, windows, doors, siding, gutters, bath remodeling, and more. Serving homeowners throughout the Mid-Atlantic region, we are committed to delivering exceptional craftsmanship, outstanding customer service, and high-quality home improvement solutions.

At P.J. Fitzpatrick, our people are the foundation of our success. We invest in our employees through hands-on training, career development, and opportunities for advancement, creating an environment where team members can build long-term, rewarding careers. Our culture is built on integrity, teamwork, and a shared commitment to exceeding customer expectations.

Whether you're just starting your career or bringing years of experience, P.J. Fitzpatrick offers the opportunity to grow with a company that values hard work, innovation, and excellence.

The Sales Support Specialist provides administrative and operational support to the sales team. This role is responsible for maintaining sales-related trackers, assisting with sales holds, preparing documentation, and responding to internal and external inquiries. The position is primarily task-based, with occasional small projects assigned as needed.

Pay: $22.50 an hour

Schedule: 1st shift Monday-Friday

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Essential duties include, but are not limited to:

Maintain and update Excel trackers related to capacity, golden ticket eligibility, and no-show appointments

Monitor sales holds and communicate new or updated hold information to HICs and managers

Prepare customer documentation and scorecards upon request

Research job information and provide clear, concise summaries of findings

Assist with general document preparation and organization

Update job notes and status changes in the CRM system

Compile reports and export documentation for management review

Support follow-up actions and documentation resulting from sales hold meetings

Key Performance Indicators (KPIs)

Meet Service Level Agreements (SLAs)- tasks completed on time and complete

Maintain 95% or higher accuracy in data processing and updates

Ensure assigned sales trackers are accurate and up to date

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Strong organizational skills with the ability to manage multiple tasks

High level of accuracy and efficiency in data entry

Proficiency with basic Microsoft Office applications, particularly Excel

Clear and effective written and verbal communication skills

Willingness and ability to learn new systems and technologies

Education and Experience

High school diploma or equivalent required

One year of office or data entry experience preferred

Benefits

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance