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Experience Manager Jobs in Rochester, NY (NOW HIRING)

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Customer Experience Manager

York, NY · On-site

Our Customer Experience team is a real differentiator in our space, and we hear constantly from our ... Ability to stay composed and effective while managing multiple priorities and customer interactions ...

Paychex

Customer Experience Strategist

West Henrietta, NY · On-site

$94K/yr

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and ... Overview The Customer Experience Strategist is an integral member of the Paychex Customer ...

Paychex

Customer Experience Strategist

West Henrietta, NY · On-site +1

$94K/yr

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and ... Overview The Customer Experience Strategist is an integral member of the Paychex Customer ...

Deloitte

UX Designer

Rochester, NY · On-site

Solid organizational and time-management skills, able to prioritize tasks effectively and work independently to meet deadlines. * Proficient in industry-standard UX tools, including Sketch, Adobe CC ...

Pwc

Martech Developer- Manager

Rochester, NY · On-site

$73K - $244K/yr

Industry/Sector Not Applicable Specialism IFS - Clients & Markets Management Level Manager ... PwC does not intend to hire experienced or entry level job seekers who will need, now or in the ...

Enpro

Global Marketing Communications Manager

Palmyra, NY · On-site

$110K - $178K/yr

Partner with the Global Digital Experience Manager to execute campaigns through marketing automation platforms * Define requirements for campaign workflows, lead nurturing, and audience segmentation

Livingston Associates

Project Manager

Rochester, NY

$85K - $110K/yr

Management/ Operations Manager Compensation: $85,000 - $110,000 (depending on experience) About the Company CP Ward is a leading heavy highway and civil construction contractor specializing in ...

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All JobsExperience JobsExperience Manager JobsExperience Manager Jobs in Rochester, NY

Experience Manager information

See Rochester, NY salary details

$24.2K

$58.8K

$114.5K

How much do experience manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for experience manager in Rochester, NY is $58,758.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $67,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Experience Manager, and why are they important?

To thrive as an Experience Manager, you need expertise in customer experience strategies, project management, and data analysis, often supported by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, survey tools, and analytics platforms is typically required. Exceptional interpersonal skills, creative problem-solving, and leadership abilities help you engage teams and exceed customer expectations. These skills are crucial for designing seamless experiences that drive customer satisfaction, retention, and organizational growth.

What is the difference between Experience Manager vs Content Manager?

AspectExperience ManagerContent Manager
Primary FocusDesigning and optimizing customer experiences across channelsCreating, managing, and publishing digital content
Required SkillsUser experience design, data analysis, project managementContent creation, editing, content management systems
Work EnvironmentMarketing, digital teams, customer experience departmentsContent teams, marketing, editorial departments
Common CertificationsUX certifications, digital marketing credentialsContent management system certifications, writing courses

Experience Managers focus on enhancing customer interactions and journey optimization, while Content Managers concentrate on developing and maintaining digital content. Both roles often collaborate but serve different core functions within marketing and digital teams.

How does an Experience Manager typically collaborate with cross-functional teams to enhance customer satisfaction?

Experience Managers regularly work alongside marketing, product, sales, and support teams to create seamless and positive customer journeys. They facilitate communication between departments, advocate for the customer’s perspective, and help implement feedback-driven improvements. By conducting and analyzing customer feedback sessions, Experience Managers ensure that each team understands pain points and opportunities, leading to coordinated strategies that enhance overall customer satisfaction. This role often requires strong project management and interpersonal skills to align diverse teams toward shared goals.

What does an Experience Manager do?

An Experience Manager is responsible for overseeing and improving the overall experience of customers, guests, or clients within an organization. Their duties often include designing and implementing strategies to enhance satisfaction, managing feedback, and coordinating with various departments to ensure a seamless and positive journey for every client or visitor. Experience Managers may work in industries such as hospitality, retail, or corporate events, and their main goal is to ensure people have memorable and positive interactions with the brand or company.

What jobs pay 4000 a week without a degree?

An Experience Manager role typically does not pay $4,000 a week without relevant experience and industry-specific skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain entrepreneurial ventures, but they usually require significant experience, networking, or certification. Most roles offering such income levels rely on performance-based compensation rather than formal education alone.

What is an experience manager?

An experience manager is a professional responsible for designing, implementing, and improving customer or employee experiences within an organization. They often use data analysis, customer feedback, and project management skills to enhance engagement and satisfaction across various touchpoints. This role may require knowledge of user experience (UX) principles and tools like customer journey mapping software.

What are high paying manager jobs?

High paying manager jobs include executive roles such as general managers, operations managers, and project managers in industries like technology, finance, and healthcare. These positions typically require strong leadership skills, relevant experience, and often advanced certifications or degrees, with salaries often exceeding $100,000 annually depending on the industry and location.

What are the 7 levels of the job title hierarchy?

In the context of an Experience Manager role, the job title hierarchy typically includes entry-level positions like Coordinator or Associate, followed by Specialist, then Manager, Senior Manager, Director, Vice President, and Executive or Chief levels. These levels reflect increasing responsibility, expertise, and leadership within the organization. The specific titles and levels can vary by company and industry but generally follow this progression.
What are the most commonly searched types of Experience jobs in Rochester, NY? The most popular types of Experience jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Experience Manager jobs? Cities near Rochester, NY with the most Experience Manager job openings:
Experience Manager jobs near you
Infographic showing various Experience Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $58,727 per year, or $28.2 per hour.
Customer Experience Manager

Customer Experience Manager

Ortho Clinical Diagnostics

Rochester, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

The Opportunity
QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
The Role
The Manager, Customer Engagement owns the strategy and execution of integrated customer engagement programs across North America, translating commercial priorities into measurable customer action.
This role serves as a key link between commercial strategy and customer experience, leading end-to-end programs-from planning through optimization-that drive engagement and support commercial growth.
As part of the GBSC team, the Manager is accountable for delivering high-impact initiatives (e.g., experience centers, demos, and user programs) and ensuring they are aligned to business goals and optimized through performance insights.
This position is onsite in Rochester, NY
The Responsibilities
  • Own the strategy and execution of customer engagement programs across all lines of business (Clinical Labs, Transfusion Medicine, POC, MDx), ensuring alignment to commercial priorities.
  • Lead the development and optimization of customer experience center and field-based engagement programs, setting standards for delivery while overseeing execution and cross-functional coordination.
  • Develop and manage end-to-end demo and reference site programs, including program strategy, performance tracking, and continuous improvement to increase adoption and impact.
  • Partner cross-functionally to deliver integrated regional events, trade shows, and customer engagements.
  • Define and track program KPIs, delivering regular, insight-driven reporting to inform decisions and optimize engagement effectiveness.
  • Manage program budgets and external partners, ensuring efficient resource allocation and high-quality execution.
  • Perform other work-related duties as assigned

The Individual
Required:
  • BS degree in Communications or Marketing
  • 5+ years' experience in developing and managing complex marketing programs, including execution and measurement
  • Experience working within a highly regulated healthcare, diagnostics, medical device, or life sciences environment
  • Excellent writing, editing and proofreading skills
  • Excellent project management skills and ability to work independently while managing multiple projects at once and meeting deadlines
  • Demonstrated ability to influence cross-functional teams without direct authority
  • Strong presentation and stakeholder management skills
  • Experience managing agencies, vendors, and external partners
  • Familiarity with CRM, marketing automation, and campaign analytics platforms
  • Proficient in Microsoft Suite of products, including Excel, Word, PowerPoint
  • Proven leadership, collaboration, organizational, and project coordination skills
  • Up to 25% travel, which includes airplane, automobile and overnight hotel stays
  • This position is not currently eligible for visa sponsorship

The Key Working Relationships
Internal Partners:
Global BU, Global Marketing, Regional Product Marketing, Sales Enablement and Training, Sales, Corporate Communications, Corporate Digital Marketing, Creative Services, Regulatory and Legal
External Partners:
Agency partners, Third-party vendors, Customer and prospect accounts, and Industry Agencies
The Work Environment
60% of time in meetings, working with team/customers, or talking on the phone, 40% of the time at the desk on computer, doing analytical work. Minimal travel required. Travel includes airplane, automobile travel and overnight hotel.
Physical Demands
No strenuous physical activity, though occasional light lifting of files and related materials is required.
Salary Transparency
The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on the facts and circumstances of each case. The salary range for this position is $117,714.29 - $150,000 and is bonus eligible. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time), and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.
Equal Opportunity
QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at recruiting@quidelortho.com.
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