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Experience Manager Jobs in Ohio (NOW HIRING)

Fleet Feet

Retail Experience Manager

Toledo, OH

Responsibilities As a Retail Experience Manager in a store location, you will be responsible for the day-to-day and long-term success of retail staff with a focus on customer experience. We believe ...

Compass Group

PATIENT EXPERIENCE MANAGER

Cincinnati, OH · On-site

$53K - $55K/yr

... Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com. Job Summary Job Summary: Responsible for successfully coordinating and directing all patient experience ...

Compass Group

PATIENT EXPERIENCE MANAGER

Cincinnati, OH · On-site

$53K - $55K/yr

... Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com. Job Summary Job Summary: Responsible for successfully coordinating and directing all patient experience ...

Fleet Feet

Retail Experience Manager

Lewis Center, OH · On-site

$47K - $52K/hr

Responsibilities As the Co- Retail Experience Manager (RXM) at Fleet Feet Upper Arlington, you'll be at the heart of our store's daily operations, leading with passion, supporting your team, and ...

Five Below

Customer Experience Manager

Macedonia, OH · On-site

$15/hr

College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain ...

Compass Group USA

PATIENT EXPERIENCE MANAGER

Cincinnati, OH · On-site

$53K - $55K/yr

... Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com. Job Summary Job Summary: Responsible for successfully coordinating and directing all patient experience ...

LexisNexis

Customer Experience Manager

Springboro, OH · On-site

$95K - $158K/yr

About the Role As a Customer Experience Manager, you will lead customer experience initiatives that improve customer journeys, strengthen engagement, and deliver measurable business outcomes. This ...

RELX

Customer Experience Manager

Dayton, OH · On-site

$95K - $158K/yr

About the Role As a Customer Experience Manager, you will lead customer experience initiatives that improve customer journeys, strengthen engagement, and deliver measurable business outcomes. This ...

Compass Group

PATIENT EXPERIENCE MANAGER

Cincinnati, OH · On-site

$53K - $55K/yr

... Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com. Job Summary Job Summary: Responsible for successfully coordinating and directing all patient experience ...

UNIFIED BANK

Customer Experience Manager

Nelsonville, OH · On-site

$36K - $46K/yr

UNIFIED BANK, in Nelsonville , OH , has an immediate opening for the full-time position of Customer Experience Manager . This position reports directly to UNIFIED BANK's Customer Experience & Sales ...

RELX Group plc

Customer Experience Manager

Springboro, OH · On-site

$95K - $158K/yr

About the Role As a Customer Experience Manager, you will lead customer experience initiatives that improve customer journeys, strengthen engagement, and deliver measurable business outcomes. This ...

LexisNexis

Customer Experience Manager

Dayton, OH

$95K - $158K/yr

About the Role As a Customer Experience Manager, you will lead customer experience initiatives that improve customer journeys, strengthen engagement, and deliver measurable business outcomes. This ...

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Showing results 21-40

All JobsExperience JobsExperience Manager JobsExperience Manager Jobs in Ohio

Experience Manager information

See Ohio salary details

$23.3K

$56.6K

$110.3K

How much do experience manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for experience manager in Ohio is $56,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $65,100.00 per year, depending on experience, location, and employer.

What does an experience manager do?

An Experience Manager is responsible for overseeing and improving the overall experience of customers, guests, or clients within an organization. Their duties often include designing and implementing strategies to enhance satisfaction, managing feedback, and coordinating with various departments to ensure a seamless and positive journey for every client or visitor. Experience Managers may work in industries such as hospitality, retail, or corporate events, and their main goal is to ensure people have memorable and positive interactions with the brand or company.

What are the key skills and qualifications needed to thrive as an experience manager, and why are they important?

To thrive as an Experience Manager, you need expertise in customer experience strategies, project management, and data analysis, often supported by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, survey tools, and analytics platforms is typically required. Exceptional interpersonal skills, creative problem-solving, and leadership abilities help you engage teams and exceed customer expectations. These skills are crucial for designing seamless experiences that drive customer satisfaction, retention, and organizational growth.

How does an experience manager typically collaborate with cross-functional teams to enhance customer satisfaction?

Experience Managers regularly work alongside marketing, product, sales, and support teams to create seamless and positive customer journeys. They facilitate communication between departments, advocate for the customer’s perspective, and help implement feedback-driven improvements. By conducting and analyzing customer feedback sessions, Experience Managers ensure that each team understands pain points and opportunities, leading to coordinated strategies that enhance overall customer satisfaction. This role often requires strong project management and interpersonal skills to align diverse teams toward shared goals.

What is the difference between Experience Manager vs Content Manager?

AspectExperience ManagerContent Manager
Primary FocusDesigning and optimizing customer experiences across channelsCreating, managing, and publishing digital content
Required SkillsUser experience design, data analysis, project managementContent creation, editing, content management systems
Work EnvironmentMarketing, digital teams, customer experience departmentsContent teams, marketing, editorial departments
Common CertificationsUX certifications, digital marketing credentialsContent management system certifications, writing courses

Experience Managers focus on enhancing customer interactions and journey optimization, while Content Managers concentrate on developing and maintaining digital content. Both roles often collaborate but serve different core functions within marketing and digital teams.

What is an experience manager?

An experience manager is a professional responsible for designing, implementing, and improving customer or employee experiences within an organization. They often use data analysis, customer feedback, and experience mapping to enhance engagement and satisfaction, frequently working with tools like CRM systems and customer journey platforms.

What are the most commonly searched types of Experience jobs in Ohio?

The most popular types of Experience jobs in Ohio are:

What cities in Ohio are hiring for Experience Manager jobs?

Cities in Ohio with the most Experience Manager job openings:

Experience Manager jobs near you
Infographic showing various Experience Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,590 per year, or $27.2 per hour.

Retail Experience Manager

Fleet Feet

Toledo, OH

Full-time

Posted 29 days ago

Fleet Feet rating

6.2

Company rating: 6.2 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

50th of 104 rated fashion retailers

Job description

Overview

We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 270 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer.  We like to keep things high-spirited, fast-paced and fun, wearing more than a few hats and stepping in to help out wherever it’s needed. We run together to solve problems, reach goals, encourage others and champion our brand.  We are always in pursuit of hardworking people to join our quest and bring our core values to life.


Responsibilities

As a Retail Experience Manager in a store location, you will be responsible for the day-to-day and long-term success of retail staff with a focus on customer experience. We believe that each one of our staff members is a key contributor to our brand’s success. This position will help create the best customer experience by focusing on what matters most, our team. You will be responsible for effectively recruiting, onboarding, developing, scheduling, coaching, performance management, and education. Our Retail Experience Manager will oversee our Retail Sales Associate, or Outfitters, as we call them, to ensure each customer is outfitted with everything they need to get started or to keep going. This position will be expected to be on the sales floor 5 days a week. Joining Fleet Feet is joining a team and a community that ignites and promotes running and fitness. We pride ourselves on putting people first and know that what we do each day does not happen anywhere else, for staff or customers. We truly believe that running changes everything.


Qualifications

  • Available to work a flexible schedule, including, days, evenings, weekends, and holidays
  • Demonstrated leadership ability with at least 2-3 years of retail experience in a customer-facing sales setting required
  • Proven track record of leading your team by example, giving feedback and coaching in the moment
  • Experienced in having hard conversations (performance, disciplinary, etc)
  • Passion for coaching and developing people
  • Ability to balance the needs of employees and business
  • Passion for managing, training, motivating employees.
  • Can own and manage administrative tasks, customer interactions and a fast-paced environment while staying organized
  • Professional and timely internal and external communication
  • Has a proven track record of developing and training staff
  • Fosters growth of others through recognition, coaching and development opportunities
  • Promotes individual and team performance by setting expectations, delegating and providing tools and resources
  • Assists with making business decisions, always putting staff and customers first
  • Builds and maintains trust from staff and customers by using sound judgment
  • Passionate, positive, self-motivated and detail-oriented
  • Collaborative and customer-centric
  • Willing to go above and beyond when needed
  • Communicate professionally with customers and team
  • Deliver the best customer experience by creating a positive staff culture with a focus on performance management and education.
  • Support all Fleet Feet initiatives, activities, and functions

Perks:

  • High energy and fun atmosphere
  • Training and advancement opportunities within the Fleet Feet brand
  • Community involvement and community service activities
  • Training Program and Product Discounts
  • Passionate team members

Fleet Feet franchisees operate as independent business owners. If you apply and are hired at a Franchise location, you would be an employee of that Fleet Feet franchisee and not an employee of the Fleet Feet Corporation. We have opportunities within both our franchise locations and our Fleet Feet Corporation.

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