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Experience Manager Jobs in Ohio (NOW HIRING)

UNIFIED BANK

Customer Experience Manager

Dover, OH · On-site

$36K - $46K/yr

UNIFIED BANK, in Dover, OH , has an immediate opening for the full-time position of Customer Experience Manager . This position reports directly to UNIFIED BANK's Customer Experience & Sales ...

LexisNexis

Customer Experience Manager

Dayton, OH · On-site +1

$95K - $158K/yr

About the Role As a Customer Experience Manager, you will lead customer experience initiatives that improve customer journeys, strengthen engagement, and deliver measurable business outcomes. This ...

RELX

Customer Experience Manager

Dayton, OH · On-site +1

$95K - $158K/yr

About the Role As a Customer Experience Manager, you will lead customer experience initiatives that improve customer journeys, strengthen engagement, and deliver measurable business outcomes. This ...

Beech Acres

Manager, Client Experience

Cincinnati, OH · On-site

$64K - $80K/yr

And much more The Manager, Client Experience, is responsible for leading and operationalizing the organization's client experience strategy to ensure a high-quality, consistent, and mission-aligned ...

Chick-fil-A

Team Member Experience Manager

Oregon, OH · On-site

$20 - $24/hr

Chick-fil-A Oregon (OH) - Team Member Experience Manager Compensation: $20-24 per hour The Training Manager builds and maintains training systems that prepare Team Members and Shift Leaders to ...

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Showing results 21-40

All JobsExperience JobsExperience Manager JobsExperience Manager Jobs in Ohio

Experience Manager information

See Ohio salary details

$23.3K

$56.6K

$110.3K

How much do experience manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for experience manager in Ohio is $56,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $65,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an experience manager, and why are they important?

To thrive as an Experience Manager, you need expertise in customer experience strategies, project management, and data analysis, often supported by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, survey tools, and analytics platforms is typically required. Exceptional interpersonal skills, creative problem-solving, and leadership abilities help you engage teams and exceed customer expectations. These skills are crucial for designing seamless experiences that drive customer satisfaction, retention, and organizational growth.

What is the difference between Experience Manager vs Content Manager?

AspectExperience ManagerContent Manager
Primary FocusDesigning and optimizing customer experiences across channelsCreating, managing, and publishing digital content
Required SkillsUser experience design, data analysis, project managementContent creation, editing, content management systems
Work EnvironmentMarketing, digital teams, customer experience departmentsContent teams, marketing, editorial departments
Common CertificationsUX certifications, digital marketing credentialsContent management system certifications, writing courses

Experience Managers focus on enhancing customer interactions and journey optimization, while Content Managers concentrate on developing and maintaining digital content. Both roles often collaborate but serve different core functions within marketing and digital teams.

How does an experience manager typically collaborate with cross-functional teams to enhance customer satisfaction?

Experience Managers regularly work alongside marketing, product, sales, and support teams to create seamless and positive customer journeys. They facilitate communication between departments, advocate for the customer’s perspective, and help implement feedback-driven improvements. By conducting and analyzing customer feedback sessions, Experience Managers ensure that each team understands pain points and opportunities, leading to coordinated strategies that enhance overall customer satisfaction. This role often requires strong project management and interpersonal skills to align diverse teams toward shared goals.

What does an experience manager do?

An Experience Manager is responsible for overseeing and improving the overall experience of customers, guests, or clients within an organization. Their duties often include designing and implementing strategies to enhance satisfaction, managing feedback, and coordinating with various departments to ensure a seamless and positive journey for every client or visitor. Experience Managers may work in industries such as hospitality, retail, or corporate events, and their main goal is to ensure people have memorable and positive interactions with the brand or company.

What is an experience manager?

An experience manager is a professional responsible for designing, implementing, and improving customer or user experiences across various touchpoints. They often use data analysis, customer feedback, and experience design tools to enhance engagement and satisfaction, working closely with marketing, product, and service teams.
What are the most commonly searched types of Experience jobs in Ohio? The most popular types of Experience jobs in Ohio are:
What cities in Ohio are hiring for Experience Manager jobs? Cities in Ohio with the most Experience Manager job openings:
Experience Manager jobs near you
Infographic showing various Experience Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $56,590 per year, or $27.2 per hour.

Customer Experience Manager

UNIFIED BANK

Dover, OH • On-site

$36K - $46K/yr

Full-time

Posted 16 days ago

Job description

UNIFIED BANK, in Dover, OH, has an immediate opening for the full-time position of Customer Experience Manager. This position reports directly to UNIFIED BANK’s Customer Experience & Sales Executive.

Responsibilities include, but are not limited to:

  1. Leading the Dover Banking Center according to the Bank’s culture, The UNIFIED Way.
  2. Supervises and develops Banking Center Team Members to provide warm, friendly and efficient customer service.
  3. Maintains compliance with Bank and Regulatory policies and procedures.
  4. Leads and develops Customer Service Representatives in operational job knowledge, products and services, selling techniques, security and compliance.
  5. Coaches, develops and reviews performance, regularly, with all branch Team Members.
  6. Generates, processes and closes non-complex consumer loans.
  7. Motivates Team Members to build relationships with customers and offer Bank products and services.
  8. Monitors progress and works with staff to attain Banking Center achievement objectives.
  9. Resolves customer concerns in a professional, tactful manner.
  10. Responsible for the Banking Center’s vault cash, ordering of currency, balancing and adherence to internal security controls.
  11. Monitors all security and compliance issues, ensures accuracy and adheres to all Bank policies.

Job Requirements:

  1. 2 years of retail banking experience in a Teller, Personal Banker or Customer Service role.
  2. Excellent business communication skills, both written and verbal.
  3. Ability to lead, develop and motivate branch team to achieve branch objectives.
  4. Position requires standing and walking for the majority of the day and the ability to lift approximately 40lbs.
  5. Associates Degree OR equivalent related work experience is required.

UNIFIED BANK is an Equal Opportunity Employer.

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