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Experience Ambassador Jobs (NOW HIRING)

ASM Global

Experience Ambassador

New Orleans, LA

POSITION: Experience Ambassador DEPARTMENT: Event Services REPORTS TO: Event Coordinator FLSA STATUS: Hourly/Non-Exempt Summary Legends Global, the leader in privately managed public assembly ...

ASM Global

Experience Ambassador

New Orleans, LA · On-site

POSITION: Experience Ambassador DEPARTMENT: Event Services REPORTS TO: Event Coordinator FLSA STATUS: Hourly/Non-Exempt Summary Legends Global, the leader in privately managed public assembly ...

Sentral

Experience Ambassador

Denver, CO · On-site

$21 - $22/hr

The Experience Ambassador resolves residents' inquiries related to in-property and off-premises attractions, facilities, services, or activities. Experience Ambassadors are responsible for engaging ...

ASM Global

Experience Ambassador

Hampton, VA

$13/hr

Positions Summary The Experience Ambassador is responsible for participating in the day-to-day functions of providing directions, building facilities information, and offer hospitality and tourist ...

Sentral

Experience Ambassador

Denver, CO · On-site

$21 - $22/hr

The Experience Ambassador resolves residents' inquiries related to in-property and off-premises attractions, facilities, services, or activities. Experience Ambassadors are responsible for engaging ...

RiverSpring Living

Patient Experience Ambassador

Bronx, NY · On-site

$27.47 - $30.22/hr

) Patient Experience Ambassador - Immediate Full Time Opportunity Bronx, New York RiverSpring Living is seeking a Patient Experience Ambassador to join our dynamic team! The RiverSpring Living campus ...

ASM Global

Experience Ambassador

Hampton, VA · On-site

$13/hr

Positions Summary The Experience Ambassador is responsible for participating in the day-to-day functions of providing directions, building facilities information, and offer hospitality and tourist ...

Crescent

Guest Experience Ambassador

San Francisco, CA · On-site

$32.60/hr

Guest Experience Ambassador The Marker Union Square - San Francisco, CA $32.60 per hour At The Marker Union Square, we believe luxury is personal. Our guests return because they feel seen, understood ...

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Experience Ambassador information

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How much do experience ambassador jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for experience ambassador in the United States is $20.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What does an experience ambassador do?

An experience ambassador is responsible for representing a company or brand by engaging with customers, providing information, and ensuring a positive experience. They often assist at events, promote products or services, and use communication skills to enhance customer satisfaction. The role may require knowledge of the company's offerings and strong interpersonal skills.

Do I get paid for being an ambassador?

Experience Ambassadors are typically volunteers who promote a brand or organization and do not receive payment. However, some programs may offer stipends, incentives, or other forms of compensation depending on the organization and the scope of the role. It is important to check the specific program details for accurate information.

What is the difference between Experience Ambassador vs Customer Service Representative?

AspectExperience AmbassadorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; excellent communication skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentEvent venues, retail stores, brand activationsCall centers, retail stores, service desks
Employer & Industry UsageBrands, event companies, marketing agenciesRetail, hospitality, telecom companies
Search & Comparison IntentFocus on brand experience, event rolesCustomer support, problem-solving roles

Experience Ambassadors primarily focus on engaging customers at events or brand activations, emphasizing brand representation and experiential marketing. Customer Service Representatives handle direct customer inquiries, complaints, and support across various industries. While both roles require strong communication skills, Experience Ambassadors are more involved in creating memorable brand experiences, whereas Customer Service Representatives focus on resolving customer issues.

How to become an ambassador with no experience?

To become an Experience Ambassador with no experience, focus on developing strong communication and interpersonal skills, demonstrate enthusiasm for the brand or cause, and gain relevant experience through volunteering or participating in related events. Building a positive reputation and showcasing your ability to engage others can help you qualify for ambassador roles even without prior experience.

How does an Experience Ambassador typically collaborate with other departments to enhance customer satisfaction?

Experience Ambassadors play a key role in bridging customer interactions with internal teams such as sales, marketing, and operations. They regularly communicate customer feedback, pain points, and positive experiences to these departments to help refine service offerings and improve overall guest satisfaction. This collaborative approach ensures that the customer's voice is heard and integrated into company strategies, leading to more tailored experiences and continuous improvement. Team meetings and cross-functional projects are common, so strong interpersonal and communication skills are essential.

What are the key skills and qualifications needed to thrive as an Experience Ambassador, and why are they important?

To thrive as an Experience Ambassador, you need strong interpersonal skills, customer service expertise, and often a background in hospitality or retail. Familiarity with customer relationship management (CRM) systems and point-of-sale (POS) technology is typically required. Exceptional communication, problem-solving, and adaptability help you create memorable experiences for guests and handle diverse situations. These skills and qualities are crucial for building positive customer relationships, driving satisfaction, and promoting brand loyalty.

What are Experience Ambassadors?

Experience Ambassadors are professionals responsible for creating positive and memorable experiences for customers, guests, or clients in various settings such as retail stores, events, hospitality venues, or corporate environments. Their primary role is to engage with people, provide helpful information, solve problems, and ensure satisfaction by delivering exceptional service. Experience Ambassadors often act as brand representatives, embodying the values and culture of the organization they represent. They may also collect feedback, assist with events, and help improve customer journeys. The goal is to foster loyalty and leave a lasting positive impression.

What qualifications do I need to be an ambassador?

To be an Experience Ambassador, candidates typically need strong communication and interpersonal skills, a positive attitude, and the ability to represent a brand or organization effectively. Relevant experience in customer service, event coordination, or public relations can be beneficial, and some roles may require flexible scheduling or specific certifications depending on the organization.
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Experience Ambassador jobs near you
Infographic showing various Experience Ambassador job openings in the United States as of July 2026, with employment types broken down into 7% Locum Tenens, 58% Full Time, 33% Part Time, 1% Temporary, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $42,047 per year, or $20.2 per hour.
Experience Ambassador

Experience Ambassador

ASM Global

New Orleans, LA

Part-time

Posted 20 days ago

ASM Global rating

6.6

Company rating: 6.6 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

117th of 218 rated facilities management

Job description

POSITION: Experience Ambassador

DEPARTMENT: Event Services

REPORTS TO: Event Coordinator

FLSA STATUS: Hourly/Non-Exempt

Summary

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Experience Ambassador for Legends Global/Caesars Superdome | Smoothie King Center | Champions Square.

Essential Duties and Responsibilities

  • Serve as an extension of Event Coordinator in a part time capacity for all appropriate events
  • Serve as the main point of contact for his/her appropriate gate location during the event door opening process
  • Always maintain professional demeanor and attire
  • Resolve any front of house patron/ticket/building issue throughout the event that requires a management presence
  • Maintain communication with Event Coordinator during every event
  • Contact appropriate personnel to resolve issues throughout event
  • Communicate with other part time team members effectively, including policy and procedure updates when applicable
  • Attend pre-event briefing and make notes of any changes on the information sheet
  • Track, compile and provide post-event notes for every event
  • Monitor all front of house areas of the building throughout the event
  • All other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must successfully pass a criminal background check
  • Must be 18 years of age or older
  • Extensive building knowledge of the Mercedes-Benz Superdome, Smoothie King Center, and Champions Square
  • Excellent communication skills
  • Prior managerial skills preferred
  • Able to work nights, weekends, and holidays as needed
  • Able to work all major events

Education and/or Experience

  • High School diploma or equivalent

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Applicants that need reasonable accommodations to complete the application process may contact 504-587-3995.

What ASM Global employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About ASM Global

Sourced by ZipRecruiter

ASM Global was formed in October 2019 from the merger of AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in event management. ASM Global is a venue management powerhouse that spans five continents, 14 countries and more than 300 of the world's most prestigious arenas, stadiums, convention and exhibit centers, and performing arts venues. As the world's most trusted venue manager, ASM Global provides venue strategy and management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services. Among the venues in our portfolio are landmark facilities such as McCormick Place & Soldier Field in Chicago, the Los Angeles Convention Center, Tele2 Arena in Stockholm, the Mercedes-Benz Superdome in New Orleans, the Shenzhen World Exhibition and Conference Centre in Shenzhen, China and Van Andel Arena, DeVos Place & DeVos Performance Hall in Grand Rapids, Michigan. ASM Global also offers food and beverage operations through its concessions and catering companies.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Los Angeles, CA, US

Year founded

2019

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