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Exempt Avaya Contact Center Jobs (NOW HIRING)

Avaya Engineer ( AI/ML )

Phoenix, AZ · On-site

$96K - $132K/yr

Experience with Five9 Contact Center Platform * Experience with contact center call routing and ... Avaya * Cisco Contact Center * LivePerson * Experience designing and supporting IVR and call ...

Extensive Technical and administrative knowledge in Aspect products specifically ACD,ALM, UIP, AQM and CallMiner Knowledge and Experience in Contact Center ACD integration on platforms such as Avaya ...

Senior Front End Engineer - Avaya Infinity Platform

OR · On-site +1

$114K - $158K/yr

What You'll Do - Design and build performant, accessible SPAs for real-time contact center ... Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is ...

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Avaya Engineer ( AI/ML )

Conch Technologies Inc

Phoenix, AZ • On-site

$96K - $132K/yr

Contractor

Re-posted 23 days ago


Job description

Hi
 
Greetings from Conch Technologies
 
Position: Avaya Engineer ( AI/ML )
Location: Phoenix, AZ, Charlotte, NC, and Sunrise, FL ( Onsite 5 days a week ) 
Duration: 12+ Months Contract 
Required Skills 

We are seeking experienced Software Engineers with strong expertise in Python or Java development and hands-on experience building AI-powered Contact Center solutions.

Must-Have Experience 
  • Strong development experience in Python and/or Java
  • Experience with API development and Microservices Architecture
  • Hands-on experience with AI/ML and Natural Language Processing (NLP)
  • Experience working with GitHubGitHub Actions, and CI/CD pipelines
  • Experience with Five9 Contact Center Platform
  • Experience with contact center call routing and orchestration
  • Hands-on experience with:
    • Google Cloud Platform (GCP)
    • Google Contact Center AI (CCAI)
    • Google Intelligent Virtual Agent (IVA)
    • Voice Analytics and Conversational AI solutions
Preferred Experience 
  • Contact center technologies such as:
    • Avaya
    • Cisco Contact Center
    • LivePerson
  • Experience designing and supporting IVR and call-routing solutions
  • Experience integrating AI-driven voice and chat platforms into enterprise environments
Key Responsibilities 
  • Design, develop, and support AI-powered contact center applications
  • Build scalable APIs and microservices using Python or Java
  • Implement NLP, AI/ML, and conversational AI capabilities
  • Integrate Five9 and Google CCAI/IVA solutions with enterprise systems
  • Enhance call routing, voice analytics, and customer engagement experiences
  • Support DevOps processes utilizing GitHub, GitHub Actions, and CI/CD pipelines
Ideal Candidate 

A strong software engineer with deep Python/Java expertise and hands-on experience in Contact Center technologies, particularly Five9, Google CCAI/IVA, NLP, AI/ML, APIs, and Microservices.

 

Thanks & Regards,

Ash | Ash@Conchtech.com

+1 901 444 3152