ZipRecruiter

Log In

1

Executive Workforce Management Scheduler Jobs (NOW HIRING)

Questx

Workforce Management Analyst

Boca Raton, FL · On-site

Support forecasting, scheduling, and capacity planning activities under the direction of the Workforce Manager. * Maintain and update Workforce Management system inputs to ensure forecast and ...

Morgan Stanley

Workforce Management, ED

Sandy, UT

Scheduling & Capacity Optimization * Lead design and optimization of Genesys scheduling constructs ... executives to track initiatives and agent performance Enablement & Change Management * Drive ...

Insurance Group

Be Seen First

Workforce Manager

Charlotte, NC · Remote

$98K - $112K/yr

Scheduling & Workforce Management * * Oversee the creation and maintenance of employee schedules ... Develop dashboards, scorecards, and executive reports that provide meaningful operational insights.

New

Globe Life

Manager, Workforce Management

Mckinney, TX · On-site

Globe Life is looking for a Workforce Management Manager to oversee forecasting, scheduling, staffing strategies, and real-time resource management for our growing Sales Agent Contact Center. You'll ...

Morgan Stanley

Workforce Management, ED

Tampa, FL · On-site

Scheduling & Capacity Optimization * Lead design and optimization of Genesys scheduling constructs ... executives to track initiatives and agent performance Enablement & Change Management * Drive ...

Morgan Stanley

Workforce Management, ED

Gilbert, AZ

Scheduling & Capacity Optimization * Lead design and optimization of Genesys scheduling constructs ... executives to track initiatives and agent performance Enablement & Change Management * Drive ...

Ohio Health

Functional Consulting & Discovery Lead functional discovery sessions with operational leaders to understand workforce, scheduling, and labor management needs. Translate business requirements into ...

Cogeco

Analyst, Workforce Management

Hollywood, MD

Plays a key role in scheduling and resource utilization to deliver on campaign performance metrics with regards to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly ...

Cogeco

Analyst, Workforce Management

Rochester, NH

Plays a key role in scheduling and resource utilization to deliver on campaign performance metrics with regards to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly ...

Ampcus Inc

Workforce Management Analyst

Qualifications : Required : • Experience: 1 year in a Scheduling, Forecasting, or Traffic ... Workforce Management knowledge, including an understanding of contact center metrics such as AHT ...

next page

Showing results 1-20

All JobsWorkforce Management Scheduler JobsExecutive Workforce Management Scheduler Jobs

Executive Workforce Management Scheduler information

See salary details

$14

$21

$30

How much do executive workforce management scheduler jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for executive workforce management scheduler in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.32 per hour, depending on experience, location, and employer.
What are the most commonly searched types of Workforce Management Scheduler jobs? The most popular types of Workforce Management Scheduler jobs are:
Executive Workforce Management Scheduler jobs near you
Infographic showing various Executive Workforce Management Scheduler job openings in the United States as of July 2026, with employment types broken down into 1% Internship, 90% Full Time, 6% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $44,663 per year, or $21.5 per hour.
Workforce Management Analyst

Workforce Management Analyst

Questx

Boca Raton, FL • On-site

Other

Posted 29 days ago

Job description

Overview:
Provides analytical and operational support to operations leadership by executing forecasting inputs, schedules, and real-time monitoring within Workforce Management (WFM) platforms. This role is responsible for data accuracy, intraday performance tracking, and timely escalation of variances that may impact staffing efficiency or service levels. The Workforce Management Analyst plays a critical role in enabling informed decisions through disciplined analysis, reporting, and operational execution.
Key Responsibilities:
  • Support forecasting, scheduling, and capacity planning activities under the direction of the Workforce Manager.
  • Maintain and update Workforce Management system inputs to ensure forecast and schedule accuracy.
  • Monitor real-time intraday performance, including call volumes, queues, and agent adherence; escalate variances and risks to service levels.
  • Execute intraday staffing adjustments as directed, including schedule changes, overtime coordination, and activity management.
  • Analyze agent adherence, productivity, and utilization data; prepare insights and recommendations for review.
  • Produce standard and ad-hoc reports on key metrics including service level, occupancy, shrinkage, forecast variance, and schedule adherence.
  • Assist in the development of short- and long-term capacity plans by analyzing historical trends, seasonal patterns, and business inputs.
  • Partner with operations, analytics, and technology teams to ensure data accuracy and consistent reporting across systems.
  • Document processes, assumptions, and changes to support transparency and continuous improvement.
  • Contribute to the adoption of WFM best practices and disciplined operational execution.

Qualifications
  • Bachelor's degree in Business, Analytics, Operations, or a related field preferred.
  • 1-3 years of experience in Workforce Management, operations analytics, or contact center support roles.
  • Hands-on experience with Workforce Management platforms such as Genesys, Verint, or comparable tools preferred.
  • Demonstrated ability to analyze data, identify trends, and communicate findings clearly.
  • Strong working knowledge of Microsoft Excel and reporting tools.

Knowledge and Skills
  • Strong analytical and quantitative skills with attention to detail.
  • Ability to interpret operational data and escalate issues effectively.
  • Clear written and verbal communication skills.
  • Proficiency in Excel and workforce reporting tools.
  • Ability to manage multiple tasks in a fast-paced, real-time environment.
  • Collaborative mindset with a focus on accuracy, reliability, and execution discipline.

Hours Required:
  • Varied Schedule but must be flexible and available to work additional hours outside of this standard schedule depending on project scope.
  • Requires onsite attendance, this is NOT a work from home role.

Physical Demands:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is frequently required to talk or hear, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally required to stand; walk; climb stairs.
  • The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision and the ability to adjust focus.

Work Environment:
  • Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The usual environment is in a business office with a noise level in the work environment that is usually moderate.
  • This is an exempt position.

This job description reflects management's assignment of essential functions and may be subject to change at any time due to reasonable accommodation or other reasons.

Apply