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Executive Workforce Management Scheduler Jobs (NOW HIRING)

XceedSearch.com

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Workforce Management Analyst

Scottsdale, AZ · On-site

$70K - $75K/yr

Workforce Management Analyst About the Role Company is seeking a detail-oriented, analytical, and ... The ideal candidate is comfortable working with data, systems, schedules, call center metrics, and ...

Alliant

Manager, Workforce Management

California, MO · On-site

$100 - $125/hr

Compiling data into reports for executive leadership on key metrics like Service Level Agreements ... Schedule Adherence. * Overseeing specialized Workforce Management software platforms such as UKG ...

Alliant

$100 - $125/hr

Compiling data into reports for executive leadership on key metrics like Service Level Agreements ... Schedule Adherence. * Overseeing specialized Workforce Management software platforms such as UKG ...

Black Box

Workforce Management Manager

Plano, TX · On-site

Oversee scheduling frameworks for 24/7/365 data center operations, ensuring optimal coverage and ... Develop dashboards and reporting for executive visibility into workforce performance. * Use data ...

ALO

Manager, Workforce Management

Beverly Hills, CA · On-site

$125K - $140K/yr

This team drives labor scheduling tool improvements, labor model architecture optimization at scale ... Advanced analytical skills with the ability to translate data into executive-level insights and ...

ALO

Manager, Workforce Management

Beverly Hills, CA · On-site

$125K - $140K/yr

This team drives labor scheduling tool improvements, labor model architecture optimization at scale ... Advanced analytical skills with the ability to translate data into executive-level insights and ...

eClerx

Workforce Management Analyst

Fayetteville, NC

$13.50/hr

Perform real-time monitoring to ensure adherence to schedules and SLAs. * Manage agent breaks and real-time resource availability on the operations floor. * Monitor and help maintain key Workforce ...

eClercx

Workforce Management Analyst

Fayetteville, NC · On-site

$13.50/hr

Perform real-time monitoring to ensure adherence to schedules and SLAs. * Manage agent breaks and real-time resource availability on the operations floor. * Monitor and help maintain key Workforce ...

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Executive Workforce Management Scheduler information

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How much do executive workforce management scheduler jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for executive workforce management scheduler in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.32 per hour, depending on experience, location, and employer.

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Executive Workforce Management Scheduler jobs near you
Infographic showing various Executive Workforce Management Scheduler job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $44,663 per year, or $21.5 per hour.

Workforce Management Analyst

XceedSearch.com

Scottsdale, AZ • On-site

$70K - $75K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 10 days ago

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Key responsibilities

  • Monitor real-time contact center performance metrics and address variances as needed.

  • Maintain and update staffing plans, schedules, and workforce data to support service level goals.

  • Support and administer CCaaS platforms and contact center technology, including issue resolution and system updates.

Job description

Workforce Management Analyst


About the Role

Company is seeking a detail-oriented, analytical, and solutions-focused CCaaS & WFM Analyst/Administrator to support our contact center operations, CCaaS technology, workforce management, and contact center performance. This role plays a key part in helping the teams meet service level goals, maintain staffing coverage, support contact center systems, and provide timely reporting and insights that drive operational decisions.

The ideal candidate is comfortable working with data, systems, schedules, call center metrics, and cross-functional partners. This position requires strong follow-through, sound judgment, technical aptitude, and the ability to respond with urgency while maintaining accuracy and professionalism.

Location

This position is based in Scottsdale, Arizona, and follows a hybrid work schedule of four days onsite and one day remote each week.

What You’ll Do

  • Monitor real-time contact center performance, including service levels, call volume, abandon rates, and staffing coverage.
  • Work with leadership team to manage intraday staffing variances when call or chat volume spikes, absenteeism occurs, or operation
  • Maintain accurate schedules, staffing plans, and workforce updates to support service level goals.
  • Develop and maintain staffing forecasts using historical trends, business needs, shrinkage, and operational assumptions.
  • Prepare monthly and ad hoc reports with clear insights, variance explanations, and actionable recommendations for leadership.
  • Administer and support CCaaS platforms, including IVR configurations, call routing, queues, user setup, and system settings.
  • Serve as a primary point of contact for contact center technology issues, including ticket submission, triage, escalation, follow-up, and resolution tracking.
  • Partner with Claims leadership, IT, vendors, and internal stakeholders to support system updates, testing, implementations, and process improvements.
  • Identify recurring trends, scheduling challenges, technology issues, and process gaps; recommend practical solutions that improve efficiency and customer experience.


What We’re Looking For

  • 3-5 years of experience in claims operations, contact center operations, workforce management, scheduling, reporting, business systems support, or a related operational support role.
  • Working knowledge of contact center metrics such as service level, abandon rate, average handle time, occupancy, adherence, shrinkage, and forecast accuracy.
  • Experience supporting or administering CCaaS, telephony, call center, or workforce management platforms such as RingCentral, DialPad, Five9, Genesys, NICE, Verint, or similar systems preferred.
  • Ability to predict call and chat volumes and convert those metrics into staffing requirements
  • Strong analytical skills with the ability to review data, identify trends, determine operational impact, and communicate clear recommendations.
  • Proficiency with Microsoft Excel and reporting tools; experience with dashboards, workforce management systems, or data visualization tools is a plus.
  • Strong communication, organization, documentation, follow-up, and problem-solving skills.
  • Ability to manage competing priorities, respond quickly to business needs, and work independently with accuracy and professionalism.


Education

  • Bachelor’s degree in business administration, operations management, analytics, information systems, or a related field preferred. High school diploma with technical certifications 


Company Description

Insurance Company