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Executive Wordpress Support Engineer Jobs (NOW HIRING)

Goddard Systems

Support Engineer

King Of Prussia, PA · On-site

The Support Engineer is expected to operate with autonomy on day-to-day support, exercise sound ... Handle high-visibility and executive support requests with appropriate urgency, professionalism ...

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Everest Insurance

Executive IT Support Engineer

Warren, NJ · On-site

$80K - $100K/yr

Title: Executive IT Support Engineer Company: Everest Global Services, Inc. Job Category: Technology About Everest: Everest is a global leader in risk management, rooted in a rich, 50+ year heritage ...

Micron

Sr. Executive Support Engineer

Boise, ID · On-site

As a Sr. Executive Support Engineer you will focus on problem identification and resolution, technical solution development, user experience, as well as building and maintaining positive business ...

Everest

Executive IT Support Engineer

Warren, NJ · Hybrid

$80K - $100K/yr

Title: Executive IT Support Engineer Company: Everest Global Services, Inc. Job Category: Technology About Everest: Everest is a global leader in risk management, rooted in a rich, 50+ year heritage ...

Everest Re Group

Executive IT Support Engineer

Warren, NJ · Hybrid

$80K - $100K/yr

Title: Executive IT Support Engineer Company: Everest Global Services, Inc. Job Category: Technology About Everest: Everest is a global leader in risk management, rooted in a rich, 50+ year heritage ...

Sierra

Support Engineer

San Francisco, CA · On-site

$250K - $275K/yr

Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO ... Support Engineering at Sierra Companies use Sierra's Agent OS to design, deploy, and operate AI ...

Amazon

Executive Support Eng II (RED)

Seattle, WA

Executive Support Engineers work with Amazon Senior Leadership teams to support their IT needs. Our customers need timely, accurate, and professional support to minimize downtime and disruption. A ...

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Executive Support Eng IV (RED)

Seattle, WA · On-site

Executive Support Engineers work with Amazon Senior Leadership teams to support their IT services. Our customers require timely, accurate, and professional support to minimize downtime and disruption.

Sierra

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San Francisco, CA · On-site

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Executive Support Eng IV (RED)

Seattle, WA

Executive Support Engineers work with Amazon Senior Leadership teams to support their IT services. Our customers require timely, accurate, and professional support to minimize downtime and disruption.

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Executive Support Eng II (RED)

Seattle, WA · On-site

Executive Support Engineers work with Amazon Senior Leadership teams to support their IT needs. Our customers need timely, accurate, and professional support to minimize downtime and disruption. A ...

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Enterprise Support Engineer

San Francisco, CA · On-site +1

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Tabush

Desktop Support Engineer

Manhattan, NY · On-site

$70K - $90K/yr

Desktop Support Engineer Watch a quick 60-second video about this role: About Us We're a mid-sized ... Provide white-glove support for VIP users and executives * Contribute to documentation, process ...

Tabush

Desktop Support Engineer

Quincy, MA · On-site

$70K - $90K/yr

Desktop Support Engineer Watch a quick 60-second video about this role: About Us We're a mid-sized ... Provide white-glove support for VIP users and executives * Contribute to documentation, process ...

A2Zxperts

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Philadelphia, PA · On-site +1

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As of Jul 13, 2026, the average hourly pay for executive wordpress support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.
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Support Engineer

Support Engineer

Goddard Systems

King Of Prussia, PA • On-site

Full-time

Posted 4 days ago

New

The Goddard School rating

5.8

Company rating: 5.8 out of 10

Based on 349 frontline employees who took The Breakroom Quiz

10th of 21 rated private schools and tutoring

Job description

Come join the Goddard Systems, LLC (GSL) corporate team! We're a great place to work, offering meaningful career opportunities, employee-friendly perks, and competitive benefits. As the manager of The Goddard School franchise system, GSL supports more than 675 schools in delivering high-quality, play-based early childhood education to children and families across the United States. Our successful franchise business model is built on strong partnerships with franchisees and supported by experienced professionals in business, marketing, IT, franchise operations, finance, and education. Together, we help create joyful, supportive environments where children flourish. Today, The Goddard School serves more than 90,000 students across 38 states, and we're continuing to grow.
Position Summary
The Support Engineer is a hands-on technologist and problem solver responsible for delivering high-quality technical support to The Goddard School franchise network and Goddard Systems (GSL) corporate employees. Working as part of a tight-knit Service Delivery team, the Support Engineer owns incidents and service requests end-to-end, from intake through diagnosis, resolution, and closure, while contributing to the team's broader objective: Delight the customer.
The Support Engineer is expected to operate with autonomy on day-to-day support, exercise sound judgement on when to escalate, and bring IT background and problem-solving mindset to a fast-moving environment that supports more than 700 schools and a corporate user base.
Responsibilities:
Customer Support & Issue Resolution
  • Serve as a primary point of contact for IT support requests from Goddard School franchisees, school directors, school staff, and GSL corporate employees
  • Own incidents and service requests end-to-end in the ITSM platform (Freshservice): triage, diagnose, resolve, document, and close with clear, professional ticket notes and closure summaries
  • Understands the operational context of the franchise schools (enrollment, billing, workflows) well enough to prioritize issues by business impact, not just technical severity
  • Provide timely, structured updates to requesters using consistent communication pattern (what we know/next step/next update)
  • Deliver support across multiple channels - phone, email, Service Portal - with a consistently customer-first tone
Technical Troubleshooting Across the GSL Stack
  • Troubleshoot and resolve issues across GSL's core technology platforms, including:
    • Identity & Access: Microsoft Entra ID, MFA, Conditional Access, SSO, account lifecycle (provisioning/deprovisioning)
    • Productivity: Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
    • Endpoints: Windows and macOS devices managed via Microsoft Intune; Defender for Endpoint
    • Franchise Applications: Franchise Management System (FMS) and related school-facing applications
    • Networking basics: Wi-Fi, VPN, ISP coordination at the user-support level
  • Coordinate effectively with Engineering, Infrastructure, Security, and vendor teams when issues exceed Service Delivery scope, maintaining clean handoffs and follow-through to closure
Operational Excellence & Continuous Improvement
  • Contribute to the team's knowledge base by authoring and maintaining high-quality KB articles, runbooks, and job aids that improve consistency and reduce repeat tickets
  • Identify recurring issue patterns and propose practical process or automation improvements
  • Support the maturation of the ITSM environment (Freshservice), including workflow validation, UAT, and adoption of new categories, automations, and self-service capabilities
  • Maintain accurate categorization, prioritization, and documentation standards to support reliable KPI reporting (FCR, SLA, CSAT)
High-Visibility & Incident Support
  • Participate in Priority 1 and Priority 2 incident response with a defined role (triage, communication, documentation, or coordination), executing assigned actions with clarity and calm under pressure
  • Handle high-visibility and executive support requests with appropriate urgency, professionalism, and follow-through
Team & Stakeholder Engagement
  • Collaborate closely with Service Delivery Lead and peer Support Engineers as one team - sharing knowledge, covering for one another, and reinforcing a consistent customer experience
  • Build positive working relationships with franchisees, school staff, and corporate colleagues across all levels of the organization
Experience and Competencies:
Minimum Requirements
  • 3-5 years in an IT service desk, technical support, or customer-facing IT role
  • Hands-on experience supporting Microsoft 365, Windows endpoints, and identity/MFA workflows
  • Demonstrated ability to troubleshoot independently using documentation, logs, and structured problem-solving
  • Strong written and verbal communication skills; able to explain technical concepts in plain language to non-technical users
  • Comfort working in a ticketing/ITSM system (Freshservice, ServiceNow, Jira Service Management, or similar) with a strong sense of documentation discipline
  • Ability to prioritize and manage a queue of concurrent requests in a fast-paced environment
Highly Desired
  • Bachelor's degree in Computer Science or related field is preferred
  • Experience in a customer service or customer support role outside of IT
  • Familiarity with ITIL concepts (incident, request, problem, change)
  • Exposure to franchise, multi-site, or distributed-user support environments
  • Customer-first Mindset: Approaches every interaction with the goal of delighting the customer, not just closing the ticket
  • Problem-Solving Orientation: Curious, resourceful, and willing to dig in when the answer isn't obvious
  • Communication & Relationship building: Communicates effectively at all levels and handles difficult conversations with grace, compassion, and composure
  • Job Knowledge & Personal Development: Stays current with industry practices and seeks out opportunities to grow
  • Flexibility & Dependability: Reliable, accountable, and able to adapt as priorities shift

There will be periodic requirements to travel for in-person events at your manager's discretion or the company's requirement.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What The Goddard School employees say

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About Goddard School

Sourced by ZipRecruiter

As part of a larger franchise system, in operation for over 30 years, we are the premier preschool for children from six weeks to six years old. We have over 560 franchised Schools with more than 70,000 students in 38 states. The Goddard School uses the most current academically endorsed methods to ensure children have fun while learning the skills they need for long-term success in school and in life.

Industry

Education, education programs administration, personal services and elementary and secondary schools

Company size

51 - 200 Employees

Headquarters location

King of Prussia, PA, US

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