Business Analyst
Bethesda, MD · On-site
$60K - $180K/yr
Prepare executive presentations for leadership review. * Attend and facilitate weekly/bi-weekly ... resolution. * Develop business process models, workflow documentation, standard operating ...
Business Analyst
Bethesda, MD · On-site
$60K - $180K/yr
Prepare executive presentations for leadership review. * Attend and facilitate weekly/bi-weekly ... resolution. * Develop business process models, workflow documentation, standard operating ...
Business Analyst
Bethesda, MD · On-site
$60K - $180K/yr
Prepare executive presentations for leadership review. * Attend and facilitate weekly/bi-weekly ... resolution. * Develop business process models, workflow documentation, standard operating ...
Business Analyst
Bethesda, MD · On-site
$60K - $180K/yr
Prepare executive presentations for leadership review. * Attend and facilitate weekly/bi-weekly ... resolution. * Develop business process models, workflow documentation, standard operating ...
... executive, program, and field offices. Analyze information obtained from weekly/monthly reports ... Make recommendations for problems resolution or enhanced production/productivity. Analyze policies ...
... executive, program, and field offices. Analyze information obtained from weekly/monthly reports ... Make recommendations for problems resolution or enhanced production/productivity. Analyze policies ...
Senior Management Analyst
Washington, DC · On-site
S. Department of Housing and Urban Development's executive-level management, operational ... resolution status. * Conduct procurement-related market research, requirements analysis, process ...
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Senior Management Analyst
Washington, DC · On-site
S. Department of Housing and Urban Development's executive-level management, operational ... resolution status. * Conduct procurement-related market research, requirements analysis, process ...
... executive, program, and field offices. * Analyze information obtained from weekly/monthly reports ... Make recommendations for problems resolution or enhanced production/productivity. * Analyze ...
... executive, program, and field offices. * Analyze information obtained from weekly/monthly reports ... Make recommendations for problems resolution or enhanced production/productivity. * Analyze ...
Provides management and technical review, industry insight, issue resolution, and overall quality ... Technical and Analytical Expertise: Possession of technical and management expertise, as well as ...
Provides management and technical review, industry insight, issue resolution, and overall quality ... Technical and Analytical Expertise: Possession of technical and management expertise, as well as ...
Provide updates to FBI executive management on current IT projects and initiatives. * Analyze and ... resolution, analysis, and sharing). * 6+ years' experience working in a federal interagency ...
Provide updates to FBI executive management on current IT projects and initiatives. * Analyze and ... resolution, analysis, and sharing). * 6+ years' experience working in a federal interagency ...
Provide updates to FBI executive management on current IT projects and initiatives. * Analyze and ... resolution, analysis, and sharing). * 6+ years' experience working in a federal interagency ...
Provide updates to FBI executive management on current IT projects and initiatives. * Analyze and ... resolution, analysis, and sharing). * 6+ years' experience working in a federal interagency ...
... resolution, providing various billing reports to customers, responding to finance office and ... Partners with Operation leads, Account Executives, Program Managers for Federal Occupational Health ...
... resolution, providing various billing reports to customers, responding to finance office and ... Partners with Operation leads, Account Executives, Program Managers for Federal Occupational Health ...
Provide updates to FBI executive management on current IT projects and initiatives. * Analyze and ... resolution, analysis, and sharing). * 6+ years' experience working in a federal interagency ...
Provide updates to FBI executive management on current IT projects and initiatives. * Analyze and ... resolution, analysis, and sharing). * 6+ years' experience working in a federal interagency ...
... entity resolution, record linkage, and dataset integration • Maintain documentation for ... geospatial maps, and executive briefings • Work with law‑enforcement sensitive ...
... entity resolution, record linkage, and dataset integration • Maintain documentation for ... geospatial maps, and executive briefings • Work with law‑enforcement sensitive ...
... progress towards resolution of action items * Assist with development, review, approval and ... executive management * Providing support of annual GAO/OMB audits of compliance to FITARA ...
... progress towards resolution of action items * Assist with development, review, approval and ... executive management * Providing support of annual GAO/OMB audits of compliance to FITARA ...
... progress towards resolution of action items * Assist with development, review, approval and ... executive management * Providing support of annual GAO/OMB audits of compliance to FITARA ...
... progress towards resolution of action items * Assist with development, review, approval and ... executive management * Providing support of annual GAO/OMB audits of compliance to FITARA ...
Governance Integration and Policy Analyst
Alexandria, VA · On-site
$120 - $170/hr
Identify and elevate governance-related concerns from DoW Components and facilitate resolution ... Experience supporting senior-level governance forums, working groups, or executive decision-making ...
Governance Integration and Policy Analyst
Alexandria, VA · On-site
$120 - $170/hr
Identify and elevate governance-related concerns from DoW Components and facilitate resolution ... Experience supporting senior-level governance forums, working groups, or executive decision-making ...
Contract Support Analyst - Advanced - TS/SCI
Fort Belvoir, VA · On-site
$78K - $94K/yr
Process closed property disposal packages and coordinate resolution of identified discrepancies ... Provide weekly reports for senior executives/leaders to include recording and distribution of ...
Contract Support Analyst - Advanced - TS/SCI
Fort Belvoir, VA · On-site
$78K - $94K/yr
Process closed property disposal packages and coordinate resolution of identified discrepancies ... Provide weekly reports for senior executives/leaders to include recording and distribution of ...
Identify and elevate governance-related concerns from DoW Components and facilitate resolution ... Experience supporting senior-level governance forums, working groups, or executive decision-making ...
Identify and elevate governance-related concerns from DoW Components and facilitate resolution ... Experience supporting senior-level governance forums, working groups, or executive decision-making ...
Contract Support Analyst - Advanced - TS/SCI
Fort Belvoir, VA · On-site
$78K - $94K/yr
Process closed property disposal packages and coordinate resolution of identified discrepancies ... Provide weekly reports for senior executives/leaders to include recording and distribution of ...
Quick apply
Contract Support Analyst - Advanced - TS/SCI
Fort Belvoir, VA · On-site
$78K - $94K/yr
Process closed property disposal packages and coordinate resolution of identified discrepancies ... Provide weekly reports for senior executives/leaders to include recording and distribution of ...
SAP Security Risk & Compliance Analyst (TS/SCI #26-126) with Security Clearance
Arlington, VA · On-site
... executive summaries, risk assessments, corrective action plans, and briefing materials for ... resolution of identified compliance deficiencies. • Interpret and apply government security ...
SAP Security Risk & Compliance Analyst (TS/SCI #26-126) with Security Clearance
Arlington, VA · On-site
... executive summaries, risk assessments, corrective action plans, and briefing materials for ... resolution of identified compliance deficiencies. • Interpret and apply government security ...
Contract Analyst
Arlington, VA · On-site
$90K - $100K/yr
Analyze contract data and prepare executive reports and briefings. * Support source selection ... Monitor contract performance and assist with issue resolution. * Maintain official contract files ...
Contract Analyst
Arlington, VA · On-site
$90K - $100K/yr
Analyze contract data and prepare executive reports and briefings. * Support source selection ... Monitor contract performance and assist with issue resolution. * Maintain official contract files ...
The Information Security Analyst will ensure compliance with Executive Order 13526, 32 C.F.R. Parts ... Assist in management, tracking, investigation, and resolution of information security incidents ...
Quick apply
The Information Security Analyst will ensure compliance with Executive Order 13526, 32 C.F.R. Parts ... Assist in management, tracking, investigation, and resolution of information security incidents ...
Executive Resolution Analyst information
What is the difference between Executive Resolution Analyst vs Customer Service Specialist?
| Aspect | Executive Resolution Analyst | Customer Service Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree, certifications in conflict resolution or customer relations | High school diploma or equivalent, customer service training |
| Work Environment | Corporate offices, call centers, client-facing settings | Retail stores, call centers, online support |
| Employer & Industry Usage | Financial, insurance, corporate sectors | Retail, telecommunications, service industries |
| Common Search & Comparison | Focuses on resolving complex issues, policy enforcement | Handles customer inquiries, basic problem-solving |
The Executive Resolution Analyst typically manages complex client issues within corporate environments, requiring specialized skills and certifications. In contrast, Customer Service Specialists handle routine customer inquiries and support. While both roles involve communication and problem-solving, the Analyst role is more focused on high-level resolution and policy enforcement, often in financial or corporate sectors.
What cities in Washington are hiring for Executive Resolution Analyst jobs?
Cities in Washington with the most Executive Resolution Analyst job openings:
Job description
M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people, skills, clearance levels, and technologies to help organizations that desire improved performance and modern, sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities include IT Talent Solutions, Data Delivery & Analytics, Cyber Security, Cloud Migration, Applications and Infrastructure, Software Development, and Finance & Accounting.
M9 Solutions is seeking a Business Analyst to work onsite in support of a government contract for a client located in Bethesda, MD. An active TS/SCI clearance is required.
Responsibilities
Required Skills and Qualifications
Preferred Skills and Qualifications
GH 961
Full-Time Employee Compensation
Salary Range
$60,000-$180,000 USD
M9 Solutions, LLC (M9) is a Federal sub-contractor and we comply with all applicable federal laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964. We also adhere to the affirmative action requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act, ensuring equal opportunity for veterans and individuals with disabilities. Please click here to complete M9's Voluntary Self-Identification Form and then email it to hr@m9solutions.com. If you need accommodation during the application process or encounter difficulties using our website, please contact our Human Resources Department at hr@m9solutions.com or 703-936-0880
M9 Solutions is a proud participant in the Virginia Values Veterans (V3) program and supports the Military Medics and Corpsmen (MMAC) initiative, demonstrating our commitment to hiring and supporting veterans, transitioning service members, military spouses, and dependents.
With 15+ years of proven delivery and growth, M9 Solutions is a unique small business with credible past performance and key capabilities offering project management services, solution architects, business analysts, program managers, technical architects, and technical consultants. M9 was recognized as an Inc. 5000 Fastest-Growing Private Companies in 2021, 2020, 2019, 2018, 2017, 2016, and 2012. M9 Solutions believes that work should be fun, rewarding, and something everyone can be excited about. We offer a competitive compensation package and value diverse perspectives in driving the vision of the company.
M9 Solutions is seeking a Business Analyst to work onsite in support of a government contract for a client located in Bethesda, MD. An active TS/SCI clearance is required.
Responsibilities
- Analyze business and operational requirements across multiple programs and security enclaves.
- Support Tier 1 and Tier 2 operational services through process analysis, reporting, and performance monitoring.
- Define and maintain incident management, escalation, and notification procedures.
- Monitor and report on operational metrics, SLOs, and service performance metrics.
- Gather, document, and manage business, functional, and operational requirements.
- Facilitate agile ceremonies, backlog refinement, prioritization, and stakeholder alignment.
- Identify opportunities for automation and process optimization.
- Investigate operational issues, perform root cause analysis, and recommend corrective actions.
- Coordinate communications among government stakeholders, operational teams, and technical resources.
- Prepare executive presentations for leadership review.
- Attend and facilitate weekly/bi-weekly meetings with partner teams, including client stakeholders.
- Serve as a representative of client processes, methodologies, and operational responses.
- Monitor, analyze, and track issues, client feedback, bugs, enhancement requests, and operational concerns reported across both enclaves.
- Manage communications and monitor designated email accounts across both enclaves to ensure timely response and issue resolution.
- Develop business process models, workflow documentation, standard operating procedures, and operational playbooks.
- Support continuous process improvement initiatives through data-driven analysis and stakeholder engagement.
- Provide executive briefings and presentations to communicate operational performance, risks, recommendations, and strategic initiatives.
Required Skills and Qualifications
- Top Secret SCI security clearance.
- Bachelor's degree.
- 3+ Years of Cyber Triage.
- 3+ Years of Enterprise Performance Reporting.
- 5+ Years of Escalations & Notifications experience.
- 3+ Years of Executive Presentations experience.
- 5+ Years of Incident Management.
Preferred Skills and Qualifications
- Experience supporting IT Operations, Enterprise Support, or Mission Operations environments.
- Experience working in Agile, DevSecOps, and cloud-based delivery environments.
- Knowledge of IT Service Management (ITSM) practices and operational governance frameworks.
- Strong analytical, communication, stakeholder engagement, and requirements management skills.
- Experience working within government or highly regulated environments.
- Ability to translate complex technical information into actionable business recommendations for both technical and executive audiences.
GH 961
Full-Time Employee Compensation
- M9 Solutions' pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include, but are not limited to, responsibilities of the position, education, experience, knowledge, skills, abilities, as well as internal equity, location, alignment with market data, applicable bargaining agreement (if any), or other law.
- M9 Benefits - https://m9solutions.com/why-join-m9/#our-benefits
Salary Range
$60,000-$180,000 USD
M9 Solutions, LLC (M9) is a Federal sub-contractor and we comply with all applicable federal laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964. We also adhere to the affirmative action requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act, ensuring equal opportunity for veterans and individuals with disabilities. Please click here to complete M9's Voluntary Self-Identification Form and then email it to hr@m9solutions.com. If you need accommodation during the application process or encounter difficulties using our website, please contact our Human Resources Department at hr@m9solutions.com or 703-936-0880
M9 Solutions is a proud participant in the Virginia Values Veterans (V3) program and supports the Military Medics and Corpsmen (MMAC) initiative, demonstrating our commitment to hiring and supporting veterans, transitioning service members, military spouses, and dependents.
With 15+ years of proven delivery and growth, M9 Solutions is a unique small business with credible past performance and key capabilities offering project management services, solution architects, business analysts, program managers, technical architects, and technical consultants. M9 was recognized as an Inc. 5000 Fastest-Growing Private Companies in 2021, 2020, 2019, 2018, 2017, 2016, and 2012. M9 Solutions believes that work should be fun, rewarding, and something everyone can be excited about. We offer a competitive compensation package and value diverse perspectives in driving the vision of the company.