$150 - $210/hr
In the executive consulting capacity, the individual will research and analyze complex business ... resolution, risk management, stakeholder communications, and corrective-action management. HUD ...
$150 - $210/hr
In the executive consulting capacity, the individual will research and analyze complex business ... resolution, risk management, stakeholder communications, and corrective-action management. HUD ...
$150 - $210/hr
In the executive consulting capacity, the individual will research and analyze complex business ... resolution, risk management, stakeholder communications, and corrective-action management. HUD ...
$131 - $205/hr
Medical
Dental
Vision
Life
Retirement
PTO
Data-Driven Insights and Reporting** + Analyze trends, competitive landscapes, and buying behaviors ... Outstanding conflict resolution skills and ability to deliver difficult messages* Strong ability to ...
$131 - $205/hr
Medical
Dental
Vision
Life
Retirement
PTO
Data-Driven Insights and Reporting** + Analyze trends, competitive landscapes, and buying behaviors ... Outstanding conflict resolution skills and ability to deliver difficult messages* Strong ability to ...
Erlanger, KY · On-site
Life
Retirement
PTO
... resolution of reporting discrepancies. * Prepare meeting agendas, presentations, pre-reading ... Use approved AI tools such as ChatGPT, Claude, and Glean to support research, analysis, document ...
New
Erlanger, KY · On-site
Life
Retirement
PTO
... resolution of reporting discrepancies. * Prepare meeting agendas, presentations, pre-reading ... Use approved AI tools such as ChatGPT, Claude, and Glean to support research, analysis, document ...
New
Erlanger, KY · On-site
Life
Retirement
PTO
... resolution of reporting discrepancies. * Prepare meeting agendas, presentations, pre-reading ... Use approved AI tools such as ChatGPT, Claude, and Glean to support research, analysis, document ...
New
Erlanger, KY · On-site
Life
Retirement
PTO
... resolution of reporting discrepancies. * Prepare meeting agendas, presentations, pre-reading ... Use approved AI tools such as ChatGPT, Claude, and Glean to support research, analysis, document ...
New
Erlanger, KY · On-site
Life
Retirement
PTO
... resolution of reporting discrepancies. * Prepare meeting agendas, presentations, pre-reading ... Use approved AI tools such as ChatGPT, Claude, and Glean to support research, analysis, document ...
New
Erlanger, KY · On-site
Life
Retirement
PTO
... resolution of reporting discrepancies. * Prepare meeting agendas, presentations, pre-reading ... Use approved AI tools such as ChatGPT, Claude, and Glean to support research, analysis, document ...
New
Erlanger, KY · On-site
Life
Retirement
PTO
... resolution of reporting discrepancies. * Prepare meeting agendas, presentations, pre-reading ... Use approved AI tools such as ChatGPT, Claude, and Glean to support research, analysis, document ...
New
Erlanger, KY · On-site
Life
Retirement
PTO
... resolution of reporting discrepancies. * Prepare meeting agendas, presentations, pre-reading ... Use approved AI tools such as ChatGPT, Claude, and Glean to support research, analysis, document ...
New
$120 - $170/hr
S. Department of Housing and Urban Development's executive-level management, operational ... resolution status. * Conduct procurement-related market research, requirements analysis, process ...
$120 - $170/hr
S. Department of Housing and Urban Development's executive-level management, operational ... resolution status. * Conduct procurement-related market research, requirements analysis, process ...
$90 - $120/hr
Medical
Life
Continuous data analytics offer ongoing insights, ensuring participants receive the right care, at ... and efficient problem resolution. * Participates in and/or leads annual Enrollment/Benefits ...
New
$90 - $120/hr
Medical
Life
Continuous data analytics offer ongoing insights, ensuring participants receive the right care, at ... and efficient problem resolution. * Participates in and/or leads annual Enrollment/Benefits ...
New
Louisville, KY · On-site
Support clients during User Acceptance Testing (UAT), including test planning, issue resolution ... Build and maintain strong working relationships with clients, project teams, vendors, and executive ...
Louisville, KY · On-site
Support clients during User Acceptance Testing (UAT), including test planning, issue resolution ... Build and maintain strong working relationships with clients, project teams, vendors, and executive ...
Louisville, KY · On-site
Support clients during User Acceptance Testing (UAT), including test planning, issue resolution ... Build and maintain strong working relationships with clients, project teams, vendors, and executive ...
Louisville, KY · On-site
Support clients during User Acceptance Testing (UAT), including test planning, issue resolution ... Build and maintain strong working relationships with clients, project teams, vendors, and executive ...
Read and analyze incoming memos, submissions, and reports to determine their significance and plan ... resolution of issues. Regular, predictable attendance. This list of essential functions is non ...
Read and analyze incoming memos, submissions, and reports to determine their significance and plan ... resolution of issues. Regular, predictable attendance. This list of essential functions is non ...
Read and analyze incoming memos, submissions, and reports to determine their significance and plan ... resolution of issues. Regular, predictable attendance. This list of essential functions is non ...
Read and analyze incoming memos, submissions, and reports to determine their significance and plan ... resolution of issues. Regular, predictable attendance. This list of essential functions is non ...
$150 - $200/hr
Medical
Dental
Vision
Build analytical, value-based business cases that connect Dexterity's robotics solutions to ... Act as the focal point for strategic customer relationship management and problem resolution.
New
$150 - $200/hr
Medical
Dental
Vision
Build analytical, value-based business cases that connect Dexterity's robotics solutions to ... Act as the focal point for strategic customer relationship management and problem resolution.
New
Glasgow, KY · On-site
Medical
Dental
Vision
Retirement
PTO
Escalate concerns with supporting analysis and recommended resolution options. Serve as an ... Prepare executive-ready summaries, analyses, dashboards, and status updates for leadership. Support ...
Glasgow, KY · On-site
Medical
Dental
Vision
Retirement
PTO
Escalate concerns with supporting analysis and recommended resolution options. Serve as an ... Prepare executive-ready summaries, analyses, dashboards, and status updates for leadership. Support ...
$150 - $200/hr
Medical
Dental
Vision
Build analytical, value-based business cases that connect Dexterity's robotics solutions to ... Act as the focal point for strategic customer relationship management and problem resolution.
New
$150 - $200/hr
Medical
Dental
Vision
Build analytical, value-based business cases that connect Dexterity's robotics solutions to ... Act as the focal point for strategic customer relationship management and problem resolution.
New
$230 - $320/hr
Medical
Dental
Vision
... analysts, and managers, continuously executing, monitoring, and improving every customer ... resolution rate, cost reduction, customer experience, revenue impact, and speed to deployment.
New
$230 - $320/hr
Medical
Dental
Vision
... analysts, and managers, continuously executing, monitoring, and improving every customer ... resolution rate, cost reduction, customer experience, revenue impact, and speed to deployment.
New
Erlanger, KY · On-site
$187K - $197K/yr
Medical
Dental
Vision
Retirement
Conduct rigorous troubleshooting and defect resolution to ensure zero-gap data transfer. • System ... Additional Skills (none specified) AllSTEM Representative Contact Info Account Executive: Nichols ...
Erlanger, KY · On-site
$187K - $197K/yr
Medical
Dental
Vision
Retirement
Conduct rigorous troubleshooting and defect resolution to ensure zero-gap data transfer. • System ... Additional Skills (none specified) AllSTEM Representative Contact Info Account Executive: Nichols ...
Erlanger, KY · On-site
Medical
Dental
Vision
Retirement
Conduct rigorous troubleshooting and defect resolution to ensure zero-gap data transfer. System ... Additional Skills (none specified) AllSTEM Representative Contact Info Account Executive: Nichols ...
Erlanger, KY · On-site
Medical
Dental
Vision
Retirement
Conduct rigorous troubleshooting and defect resolution to ensure zero-gap data transfer. System ... Additional Skills (none specified) AllSTEM Representative Contact Info Account Executive: Nichols ...
$95 - $135/hr
Identify project risks and facilitate issue resolution * Drive testing best practices and ... and executive stakeholders, and can quickly become productive with minimal onboarding. Equal ...
New
$95 - $135/hr
Identify project risks and facilitate issue resolution * Drive testing best practices and ... and executive stakeholders, and can quickly become productive with minimal onboarding. Equal ...
New
Florence, KY · On-site
$49K - $91K/yr
Medical
Dental
Vision
Retirement
You will handle everything from high-level incident resolution and network administration to the ... Additional Skills (none specified) AllSTEM Representative Contact Info Account Executive: Nichols ...
Florence, KY · On-site
$49K - $91K/yr
Medical
Dental
Vision
Retirement
You will handle everything from high-level incident resolution and network administration to the ... Additional Skills (none specified) AllSTEM Representative Contact Info Account Executive: Nichols ...
| Aspect | Executive Resolution Analyst | Customer Service Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree, certifications in conflict resolution or customer relations | High school diploma or equivalent, customer service training |
| Work Environment | Corporate offices, call centers, client-facing settings | Retail stores, call centers, online support |
| Employer & Industry Usage | Financial, insurance, corporate sectors | Retail, telecommunications, service industries |
| Common Search & Comparison | Focuses on resolving complex issues, policy enforcement | Handles customer inquiries, basic problem-solving |
The Executive Resolution Analyst typically manages complex client issues within corporate environments, requiring specialized skills and certifications. In contrast, Customer Service Specialists handle routine customer inquiries and support. While both roles involve communication and problem-solving, the Analyst role is more focused on high-level resolution and policy enforcement, often in financial or corporate sectors.
Cities in Kentucky with the most Executive Resolution Analyst job openings:
Full Time 40 Hours HUD-Remte, Washington, DC, US
7 days ago Requisition ID: 1304
IMSolutions is seeking an accomplished Senior Executive Consultant / Deputy BPA Program Manager to serve as the agency-designated alternate to the BPA Program Manager for HUD’s Executive Support Services BPA.
The ideal candidate is a senior management consultant and trusted executive advisor who combines broad federal consulting experience with the practical ability to manage contract operations, guide multidisciplinary teams, analyze complex organizational challenges, and translate executive priorities into actionable plans and measurable results.
This individual will support HUD senior leadership across strategic initiatives, executive advisory services, enterprise transformation, regulatory and policy analysis, succession planning, governance and compliance, procurement strategy, executive training, and portfolio management. The role is particularly important because the selected individual must be prepared to assume the Program Manager’s contractual and operational responsibilities whenever the primary Program Manager is unavailable.
Ascension is seeking someone who can move comfortably between two responsibilities:
The successful candidate will be credible in executive settings, disciplined in contract management, highly responsive, politically aware without being political, and capable of exercising sound judgment in an environment involving sensitive information, competing priorities, workforce constraints, and evolving federal initiative
This role is remote.
Position Summary
The Senior Executive Consultant / Deputy BPA Program Manager supports the successful management and delivery of HUD’s Executive Support Services BPA and associated task orders. The position serves as Ascension’s designated alternate point of contact and must have the authority, availability, and technical knowledge necessary to act for the primary BPA Program Manager.
In the executive consulting capacity, the individual will research and analyze complex business, organizational, financial, operational, workforce, governance, procurement, and policy matters. The consultant will convert findings into practical recommendations, implementation roadmaps, executive briefings, decision papers, risk assessments, and performance-management tools.
In the Deputy BPA Program Manager capacity, the individual will help ensure that IMSolutions delivers accurate, timely, responsive, and high-quality services across the BPA’s fourteen scope areas. The role will support staffing coordination, task-order planning, quality control, performance reporting, issue resolution, risk management, stakeholder communications, and corrective-action management.
HUD’s requirement is performance-based and emphasizes outcomes rather than prescribing how the contractor performs the work. The Deputy BPA Program Manager must therefore establish disciplined internal processes while preserving the flexibility required to respond to changing task-order priorities. HUD will monitor contractor performance through monthly reviews, documentation inspections, customer feedback, performance reports, and corrective-action processes.
The role supports HUD’s broader objective of enhancing operational capabilities, improving efficiency, supporting reorganization and succession-planning efforts, and aligning executive initiatives with HUD’s mission and long-term objectives.
These functions include:
Minimum Qualifications:
Required Skills:
Technical Skills:
Advanced proficiency with Microsoft Word, Excel, PowerPoint, Teams, and SharePoint.
Desired Qualifications:
Suitability Requirement:
Who We Are,
IMSolutions is a rapidly growing woman-owned, veteran-owned Virginia-based management consulting company. We specialize in providing innovative and cost-competitive business and program management solutions to our clients across the public sector. Primarily, our support encompasses assisting clients in acquiring mission-critical capabilities, including developing holistic program strategies for successfully inserting technologies to achieve material solutions efficiently and expeditiously.
At IMSolutions, LLC (IMS), service to our clients, each other, and communities is central to everything we do. We understand, comprehend, and appreciate that people with diverse backgrounds, experiences, and points of view lead to better and more comprehensive ideas and solutions. Our IMS culture and commitment to difference and inclusivity help us grow as individuals and in partnership with our clients to drive our unparalleled solutions and customer experience.
IMS is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, ethnicity, national origin, sexual orientation, gender identity, age, marital or family status, disability, or status as a protected veteran.
IMS is a federal contractor that desires priority referrals of protected veterans for job openings.
IMS is an E-Verify Employer.
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Business management consulting
11 - 50 Employees
Dumfries, VA, US
2002