Executive Professional Services Operations Manager Jobs

The application window is expected to close on: 09/12/2026

The application window is expected to close on: 9/12/26

NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Territory: Bay Area, Washington DC preferred, or near major U.S. airport

Travel: 25%

Meet the Team

Join a high-impact team of services strategists dedicated to driving Cisco's recurring revenue growth and delivering exceptional customer outcomes. As a key partner to the broader Account Team and Customer Success, our group bridges the gap between technical solutions and long-term business value. We operate in a highly collaborative environment, partnering with CX product management, renewals, and global services sales to ensure our customers receive the best support coverage available. You will work in a culture that values cross-functional engagement and data-driven insights to solve complex challenges for our clients. It is an exciting opportunity to lead strategic initiatives that directly influence Cisco's position as a market leader.

Your Impact

Drive incremental services growth by leading the overall strategy for customer outcomes and recurring revenue business. Collaborate cross-functionally with account teams and specialists to develop, qualify, and close high-complexity service opportunities. Manage long-term customer relationships and C-level engagements to influence decision criteria and secure Cisco's competitive advantage. Utilize data analysis and customer insights to uncover new opportunities, address pain points, and provide accurate weekly and monthly sales forecasts. Strengthen the partnership between sales and customer success to ensure end-to-end service alignment and the delivery of expected business outcomes.

Minimum Qualifications

• 8+ years in Services, either in Sales or Delivery
• Experience leading service strategies and closing complex sales deals with cycles lasting 6 to 18 months.
• Experience closing very large Professional Services deals, of $20M+
• Proficiency in conducting data analysis to uncover buying propensity, service availability, and unattached product potential.
• Experience with strategic account planning and embedding analytics into customer engagement methodologies.

Preferred Qualifications

• 5+ years of Sales experience in the Federal or Service Provider segments
• Experience building business cases and ROI justification
• Proven ability to build, sustain, and strongly influence C-level relationships within major customer accounts.
• Technical knowledge regarding service offerings, premium support programs, and point-of-sale attach strategies.
• Exceptional collaborative skills for navigating high-engagement, cross-functional environments including product management and architecture teams.
• Strong consultative mindset with the ability to anticipate and drive a customer's strategic business outcomes.
• Ability to evangelize service solutions across a geographic theatre and shape GTM-wide prospecting strategies.
• Skill in identifying institutional "Champions" and navigating complex organizational "Paper Processes" to secure deal closure.

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:The starting salary range posted for this position is $325,400.00 to $433,900.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$325,400.00 - $496,500.00

Non-Metro New York state & Washington state:

$308,800.00 - $478,700.00

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.