Executive Online Reputation Management Jobs in Boca Raton, FL

The Ben, Autograph Collection

Overlooking the Palm Harbor Marina in the heart of downtown West Palm Beach, The Ben draws inspiration from the spirit of Byrd Spilman Dewey's historic Ben Trovato estate, once known as a lively gathering place for Palm Beach society. Today, the hotel carries that legacy forward as a waterfront destination where locals and visitors come together for conversation, celebration and a sense of discovery. Design details throughout the property reflect the curiosity and adventurous spirit of Florida's early pioneers, creating spaces that feel both playful and refined. From rooftop views over the Intracoastal Waterway to vibrant dining and social spaces, The Ben embodies the kind of place that invites people to linger, connect and experience West Palm Beach in a distinctly local way.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

POSITION FOCUS

The Director of Revenue Management is responsible for the maximization of revenue, profit, and market share associated with rooms and function spaces. In a hotel inspired by the legendary Ben Trovato Estate and alive with the energy of modern West Palm Beach, this role contributes to something guests notice and remember. Great sales and marketing at The Ben means sharing a story that is genuinely worth telling, and this role is the one who tells it.

ESSENTIAL RESPONSIBILITIES

• Maximizes revenue, profit, and market share associated with rooms and function space of assigned hotels.
• Partners with GM and Sales Leaders' to ensure a strategic mix of business and pricing strategies are set based on market conditions to achieve sell out efficiency, targeted marketing, maximized revenue, profitability and Annual Budget/Business Plans are aligned.
• Effectively works with people, creating teamwork, taking charge, generating enthusiasm, motivating and using an uplifting and lead-by-example leadership approach.
• Ensure sales training is provided to Front Office and Reservation associates.
• Continuous analysis of competitive set, price positioning, seasonality and mix.
• Use all Yield Management tools available to maximize efforts. Develop appropriate selling strategies to include recommendations on rate, arrival patterns, length of stay, and discount rate availability.
• Manage property participation and production through relevant Internet sites and other distribution channels (CRO, GDS, ADS, and Travel Agency Consortiums).
• Build/maintain relationships w/OTA Market Managers and ensure best representation on 3rd party web sites.
• Develop monthly room's revenue forecast to be accurate within 5%.
• Review & analysis of Online Reputation management tool and online marketing analytics.
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
• Direct Reports Where Applicable: Group Coordinator, Reservations Sales Agents, Inventory Manager or Sales Reporting & System Analyst.

OTHER RESPONSIBILITIES

• All other duties as assigned, requested or deemed necessary by management.

SUPERVISORY DUTIES

• May be required to direct and manage associates within applicable hotels.

BEHAVIORAL FOCUS

At Sage Hospitality, how we work matters just as much as what we do. We are guided by a shared purpose to enrich lives, one experience at a time, and a vision to redefine how the world experiences hospitality.

At The Ben, we embrace:

• A Notorious Host, Reimagined - Inspired by Byrd Spilman Dewey's legendary Ben Trovato Estate - one of Palm Beach County's original great homes - The Ben carries on its namesake's reputation as a social facilitator and spirited gathering place, now on the West Palm waterfront.
• Tropical Roots, Modern Luxuries - Where the city's early days as an untamed Florida paradise meet contemporary comfort - The Ben blends storied history with a cosmopolitan sense of how to live well today.
• Waterfront Boutique, Autograph Character - A 208-room boutique hotel on Florida's coastal waterways and part of Marriott's Autograph Collection, The Ben injects new energy into downtown West Palm Beach - a center for conversation, amusement, and discovery.

All associates play an essential role in creating welcoming, inclusive environments where kindness, hospitality, and excellence are felt by guests and teams alike. These brandings reflect the unique spirit of The Ben and align with Sage Hospitality's commitment to genuine, meaningful connection.

POSITION QUALIFICATIONS

Education/Formal Training

• Four year degree preferred.

Qualifications

• 3-5 years of Revenue Management experience required. Multi-property experience preferred, but not required.

Knowledge/Skills

• Excellent knowledge of transient, group, and catering customer segments.
• Excellent personal management skills; time management, meeting deadlines, effective communication and presentations skills.
• Excellent understanding of total hotel revenue management concepts, processes, and systems.
• Understands both Brand strategies and cultures.
• Knowledge of advanced revenue management techniques.
• Must be extremely confidential and able to manage sensitive and confidential situations tactfully.
• Negotiate, convince, sell and influence professionals and or associates.
• Ability to work under pressure and have the ability to complete multiple tasks simultaneously.
• Excellent reading and effective writing abilities for completing paperwork and management reports, giving and receiving instructions, review and preparation of all documentation and training
• Excellent mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to discern/resolve employee complaints, issues and participation in meetings for feedback.
• Ability to review preparation of all documentation - applications, write-ups, reviews.
• Sitting 85%, Walking 5%, Standing 5%, bending, kneeling, lifting, climbing 5%
• Travel - 30-50% travel to hotel properties required.

Environment

• Prolonged sitting throughout entire shift at computerized workstation in office environment.

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. May perform other duties as assigned.

Eligible to participate in Sage bonus planUnlimited paid time offMedical, dental, & vision insuranceEligible to participate in the Company's 401(k) program with employer matchingHealth savings and flexible spending accountsBasic Life and AD&D insuranceCompany-paid short-term disabilityPaid FMLA leave for up to a period of 12 weeksEmployee Assistance ProgramGreat discounts on Hotels, Restaurants, and much more.Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.