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Executive Microsoft Help Desk Jobs in Riverside, CA

GSI Environmental Inc.

Helpdesk Technician

Irvine, CA

$21.25 - $28.75/hr

Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT ... Proficiency with Windows OS, Microsoft 365, and common business applications * Familiarity with ...

GSI Environmental Inc.

Helpdesk Technician

Irvine, CA · On-site

$60K - $73K/yr

Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT ... Proficiency with Windows OS, Microsoft 365, and common business applications * Familiarity with ...

Chapman University

Service Desk Assistant

Orange, CA · On-site

$16.50/hr

Responsibilities Service Desk Assistant Responsibilities * Offering guidance and troubleshooting ... Familiarity with Microsoft Office Suite. Desired Qualifications Candidates should have some ...

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Executive Microsoft Help Desk information

See Riverside, CA salary details

$27.6K

$97.6K

$192K

How much do executive microsoft help desk jobs pay per year?

As of Sep 2, 2026, the average yearly pay for executive microsoft help desk in Riverside, CA is $97,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $125,700.00 per year, depending on experience, location, and employer.

What is an Executive Microsoft Help Desk?

An Executive Microsoft Help Desk is a specialized support service designed to assist high-level executives or VIP clients with Microsoft-related software, hardware, and IT issues. This role typically involves providing fast, confidential, and tailored technical support for Microsoft products such as Windows, Office 365, Teams, and related services. The focus is on minimizing downtime for executives by offering prompt troubleshooting, proactive maintenance, and personalized technology solutions. Professionals in this position often possess advanced technical knowledge and strong communication skills to address unique needs efficiently.

What are the key skills and qualifications needed to thrive as an Executive Microsoft Help Desk professional, and why are they important?

To thrive as an Executive Microsoft Help Desk professional, you need extensive knowledge of Microsoft products, troubleshooting expertise, and typically a degree in information technology or equivalent experience. Familiarity with enterprise-level support tools like Microsoft 365 Admin Center, Active Directory, and relevant certifications (such as Microsoft Certified: Modern Desktop Administrator Associate) are highly valued. Strong communication, patience, and problem-solving abilities are key soft skills for understanding and addressing executive-level user needs. These skills ensure rapid, reliable technical support for senior leaders, minimizing downtime and maintaining business continuity.

What are some common challenges faced by Executive Microsoft Help Desk professionals and how can they be addressed?

Executive Microsoft Help Desk professionals often encounter challenges such as handling high-priority support requests from senior leaders, managing complex technical issues under tight deadlines, and maintaining confidentiality with sensitive information. To address these challenges, it's important to develop strong communication skills, stay current with Microsoft product updates, and establish clear protocols for escalating urgent matters. Working closely with IT teams and practicing proactive troubleshooting can also help ensure efficient resolution of issues while maintaining a high standard of service.

What is the difference between Executive Microsoft Help Desk vs Microsoft Support Specialist?

AspectExecutive Microsoft Help DeskMicrosoft Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateCompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate
Work EnvironmentHelp desk, technical support centers, remote supportTechnical support, troubleshooting, customer service
Employer & IndustryIT service providers, corporate IT departmentsMicrosoft partners, IT support firms, corporate IT teams

The Executive Microsoft Help Desk typically focuses on providing advanced technical support and troubleshooting for Microsoft products within corporate or support environments. Microsoft Support Specialists often perform similar roles but may have a broader focus on customer service and basic troubleshooting. Both roles require relevant certifications and work in similar environments, but the Help Desk role may involve more complex issue resolution.

What are the most commonly searched types of Microsoft Help Desk jobs in Riverside, CA?

The most popular types of Microsoft Help Desk jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Executive Microsoft Help Desk jobs?

Cities near Riverside, CA with the most Executive Microsoft Help Desk job openings:

Executive Microsoft Help Desk jobs near you

Helpdesk Technician

GSI Environmental Inc.

Irvine, CA

$21.25 - $28.75/hr

Full-time

Re-posted 24 days ago

Job description

About Us 

GSI is a privately held, employee-owned company offering superior compensation, benefits, and professional development. GSI is highly respected nationally and internationally for the quality of its professional environmental services and the technically advanced projects it has completed over its 39 years of operation. 

GSI employs cross-disciplinary teams of environmental engineers and scientists, including toxicologists, geologists, hydrogeologists, ecologists, chemists, oceanographers, and data scientists with seamless collaboration over both technical disciplines and offices. Headquartered in Houston, Texas, GSI operates offices in Texas (Austin and Houston), California (Irvine, the San Francisco Bay Area, and Folsom), Washington (Olympia), Montana (Missoula and Helena), Colorado (Lakewood), North Carolina (Raleigh), and New York (Syracuse). Our talented staff of environmental professionals perform projects nationwide and internationally.  

Position Overview 

We are seeking a Help Desk Technician to serve as the dedicated on-site IT support for our Irvine, California office and as the primary IT point of contact for our West Coast employees and offices. While you will work closely with and be supported by the broader IT team headquartered in Houston, this role requires a high degree of independence, professionalism, and ownership of day-to-day IT needs locally. 

Come join our team! To learn more, visit: https://www.gsienv.com/careers/   

Key Responsibilities  

  • Provide first-level technical support to users via in-person assistance, phone, email, or chat 

  • Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, applications, and network connectivity 

  • Log, track, and document all help desk requests using the company’s ticketing system 

  • Escalate unresolved issues to the appropriate internal teams or third-party vendors 

  • Set up and configure hardware and software for new hires and assist with IT onboarding 

  • Maintain and update IT asset inventory and software licensing records 

  • Assist in maintaining user accounts, email, and access permissions 

  • Support conference room technology, video conferencing tools, and AV equipment 

  • Maintain technical documentation and user guides for common issues and solutions 

  • Collaborate with the Houston IT team on system updates, cybersecurity practices, and organization-wide IT projects. 

  • Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience) 

  • Proficiency with Windows OS, Microsoft 365, and common business applications 

  • Familiarity with networking fundamentals (DNS, DHCP, VPN, etc.) 

  • Strong problem-solving skills and the ability to clearly explain technical issues to non-technical users 

  • Excellent customer service and communication skills 

  • Ability to prioritize tasks and manage time effectively in a fast-paced environment 

  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar (plus) 

Work Schedule & Environment 

  • On-site presence required 5 days a week in the Irvine office 

  • Standard office environment with occasional lifting of equipment (up to 25 lbs) 

  • May require occasional after-hours or weekend support during upgrades or outages 

  • Routine collaboration with the Houston-based IT team and remote support to West Coast teams/offices 

*Exact salary will depend on level of education and relevant experience.

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