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As of Aug 14, 2026, the average yearly pay for executive cyber command in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

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Infographic showing various Executive Cyber Command job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 90% Full Time, 5% Part Time, and 4% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution, with an average salary of $93,552 per year, or $45 per hour.

Business Command Center Major Incident/Cyber Lead

Citigroup, Inc.

Tampa, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago


Citibank rating

8.3

Company rating: 8.3 out of 10

Based on 177 frontline employees who took The Breakroom Quiz

39th of 171 rated banks


Job description

As the Business Command Center (BCC) Major Incident/Cyber Lead, you will play a critical role in ensuring the stability and resilience of Citi's Services business organization globally. Leading within the Services Business Command Center (BCC) / Cyber BCC, you will be responsible for providing a business-centric approach to incident and event response, managing major incidents, and contributing to strategic stability initiatives. Your expertise will be pivotal in bridging the gap between business needs and technical solutions, ensuring minimal disruption to our clients and maintaining the highest standards of service delivery.
What You'll Do:
Key Responsibilities
Major Incident Management:
  • Orchestrate the coordination, communication, and escalation of incidents that impact the Services business.
  • Serve as the primary liaison between business and technology teams, facilitating rapid escalation of incidents or market events. Provide a business perspective on remediation options and translate complex technical details into clear, understandable terms for non-technical stakeholders.
  • Proactively monitor the ServiceNow dashboard and incident metrics to identify and address potential issues.
  • Leverage your knowledge and experience to accurately assess the impact, severity, and ownership of incidents.
  • Exhibit strong command and control on calls with large participants, management and leadership skills to ensure the incident recovery team is well-organized, effectively managed, and communicating clearly throughout the incident lifecycle.
  • Drive incidents to successful resolution, ensuring overall incident management goals and milestones are achieved.
  • Thoroughly review all Incident Management Status and Metrics Reports for accuracy, consistency, and timeliness.
  • Adept at conflict resolution, innovative problem-solving in stressful situations, and leading with agility to address changing business needs.

Cyber Event Leadership & Coordination
  • Command the business-centric response to cyber events and incidents in close coordination with Information Security, Business, and Technology partners.
  • Represent the BCC and the business in regional, global, and executive-level table-top exercises to ensure a constant state of readiness.
  • Build and maintain strong partnerships with regional Cyber BCC Leads to ensure year-round global preparedness and a cohesive response strategy.

Strategic Initiatives (War Room Planning & Execution) :
  • Lead project management and readiness efforts for initiatives related to Safety & Soundness events by planning on War Room set up for Major event Go-Lives.
  • Contribute to the development of comprehensive quality analytics that will be used by senior leaders to inform quality strategy globally.

What You'll Bring:
  • Proven Leadership Experience: Extensive experience in the financial services industry, with a focus on cash management, transactional banking, and trade operations.
  • Incident/Crisis Management Expertise: Deep understanding of incident and crisis management principles, including ownership, classification, initial support, escalation/notification, business impact analysis, and resolution tracking.
  • Exceptional Communication Skills: Excellent written and verbal communication skills, with the ability to influence, negotiate, and present to senior leaders across various functions. Experience communicating with external parties is a plus.
  • Intermediate to advanced level knowledge and a hands-on experience with AI Prompt Engineering with an ability to create process and tooling solutions.
  • Problem-Solving Prowess: Strong troubleshooting and problem-solving skills, with the ability to think critically and develop creative solutions.
  • Project Management Acumen: Solid understanding of project management standards and methodologies.
  • Global Collaboration Experience: Demonstrated experience working with global, multi-region initiatives, projects, and teams, including large matrix organizations.
  • Influence and Collaboration: Ability to influence partners and drive cross-functional work to achieve optimal solutions to complex problems.
  • Detail-Oriented and Results-Driven: Exceptional attention to detail, comprehensiveness of content, and ability to manage multiple assignments to completion under tight deadlines.
  • Adaptability: Flexibility to support global time zones, including some on-call weekend support.
  • Client-Centric Mindset: Strong client focus and commitment to delivering exceptional service.
  • Interpersonal Skills: Excellent interpersonal skills and the ability to build strong working relationships with colleagues at all levels.
  • Information Sharing: Ability to effectively share information with support team members and other technology teams.
  • Organizational Skills: Ability to plan and organize workload effectively.
  • Clear Communication: Consistently demonstrates clear and concise written and verbal communication skills, tailoring communication appropriately to relevant stakeholders.

Education:
  • Bachelor's degree or equivalent experience

Bonus Points:
  • Experience with ServiceNow / other Service Management tools
  • Certifications in Incident Management or related fields.

Job Family Group:
Technology
Job Family:
Applications Support
Time Type:
Full time
Primary Location:
Tampa Florida United States
Primary Location Full Time Salary Range:
$113,840.00 - $170,760.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:
Jun 30, 2026
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.

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About Citigroup Inc

Sourced by ZipRecruiter

We live in an increasingly complex world. Companies these days are either born global or are going global at record speed. Business and geopolitics are forging an entirely new dynamic and consumers now expect financial services to be a seamless part of their digital lives. Citi is a bank that’s uniquely positioned for this moment. Through our vast global network and our on-the-ground expertise, we can connect the dots, anticipate change and empathize the needs of our clients and customers in ways that other banks simply cannot. Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We have set expectations for how we must act to bring our mission to life. These expectations are at the heart of our Leadership Principles – we take ownership, we deliver with pride and we succeed together.

Industry

Banking and credit intermediation

Company size

5,001 - 10,000 Employees

Headquarters location

New York City, NY, US