Regional Lead, Customer Service Management Location: Remote Leading the strategic direction and ... Own executive-level escalations; partner with Cloud Ops and Product on systemic issues. Own P1 RCA ...
Regional Lead, Customer Service Management Location: Remote Leading the strategic direction and ... Own executive-level escalations; partner with Cloud Ops and Product on systemic issues. Own P1 RCA ...
Regional Customer Service Management Lead
OR · On-site +1
Own executive-level escalations; partner with Cloud Ops and Product on systemic issues. Own P1 RCA ... Customer Success / Service Management / Support leadership in enterprise SaaS * 5+ years leading ...
Regional Customer Service Management Lead
OR · On-site +1
Own executive-level escalations; partner with Cloud Ops and Product on systemic issues. Own P1 RCA ... Customer Success / Service Management / Support leadership in enterprise SaaS * 5+ years leading ...
Provide excellent customer service to all internal and external customers, which includes team ... * 3-5 years of executive administrative support experience, preferably supporting senior ...
Provide excellent customer service to all internal and external customers, which includes team ... * 3-5 years of executive administrative support experience, preferably supporting senior ...
Provide excellent customer service to all internal and external customers, which includes team ... * 3-5 years of executive administrative support experience, preferably supporting senior ...
Provide excellent customer service to all internal and external customers, which includes team ... * 3-5 years of executive administrative support experience, preferably supporting senior ...
Description The Executive Assistant / Board Liaison provides high-level administrative and ... Provide excellent customer service to all internal and external customers, which includes team ...
Description The Executive Assistant / Board Liaison provides high-level administrative and ... Provide excellent customer service to all internal and external customers, which includes team ...
Account Executive
OR · On-site +1
Remote The Account Executive is responsible for growing software and services revenue within an ... Working closely with Customer Success, Product, Delivery, Finance, Legal, and Executive Leadership ...
Account Executive
OR · On-site +1
Remote The Account Executive is responsible for growing software and services revenue within an ... Working closely with Customer Success, Product, Delivery, Finance, Legal, and Executive Leadership ...
Account Executive
OR · Remote
Remote The Account Executive is responsible for growing software and services revenue within an ... Working closely with Customer Success, Product, Delivery, Finance, Legal, and Executive Leadership ...
Account Executive
OR · Remote
Remote The Account Executive is responsible for growing software and services revenue within an ... Working closely with Customer Success, Product, Delivery, Finance, Legal, and Executive Leadership ...
Executive Assistant
OR · On-site +1
$70K - $80K/yr
Manage complex calendars for Aptyx executives, including internal meetings, customer appointments ... Consistent follow-through, timely communication, and strong stakeholder service. * Improved ...
Executive Assistant
OR · On-site +1
$70K - $80K/yr
Manage complex calendars for Aptyx executives, including internal meetings, customer appointments ... Consistent follow-through, timely communication, and strong stakeholder service. * Improved ...
Executive Assistant
OR · Remote
$70K - $80K/yr
... internal meetings, customer appointments, conferences, and company events.Prioritize meeting ... Consistent follow-through, timely communication, and strong stakeholder service.Improved ...
Quick apply
Executive Assistant
OR · Remote
$70K - $80K/yr
... internal meetings, customer appointments, conferences, and company events.Prioritize meeting ... Consistent follow-through, timely communication, and strong stakeholder service.Improved ...
Account Executive, P&C
OR · Remote
Remote The Account Executive is responsible for growing software and services revenue within an ... Working closely with Customer Success, Product, Delivery, Finance, Legal, and Executive Leadership ...
Account Executive, P&C
OR · Remote
Remote The Account Executive is responsible for growing software and services revenue within an ... Working closely with Customer Success, Product, Delivery, Finance, Legal, and Executive Leadership ...
Account Executive, P&C
OR · On-site +1
Remote The Account Executive is responsible for growing software and services revenue within an ... Working closely with Customer Success, Product, Delivery, Finance, Legal, and Executive Leadership ...
Account Executive, P&C
OR · On-site +1
Remote The Account Executive is responsible for growing software and services revenue within an ... Working closely with Customer Success, Product, Delivery, Finance, Legal, and Executive Leadership ...
Director, Information Security
OR · Remote
Serve as an executive customer-facing security leader, engaging directly with clients to articulate ... products, and services great. We offer a rewarding career in a field that impacts lives, the ...
Director, Information Security
OR · Remote
Serve as an executive customer-facing security leader, engaging directly with clients to articulate ... products, and services great. We offer a rewarding career in a field that impacts lives, the ...
Director, Information Security
OR · On-site +1
Serve as an executive customer-facing security leader, engaging directly with clients to articulate ... products, and services great. We offer a rewarding career in a field that impacts lives, the ...
Director, Information Security
OR · On-site +1
Serve as an executive customer-facing security leader, engaging directly with clients to articulate ... products, and services great. We offer a rewarding career in a field that impacts lives, the ...
Business Development Executive
OR · On-site
This position is primarily focused on new customer acquisition within the medical device OEM and ... services, into OEM organizations. This individual will lead the full sales cycle from prospecting ...
New
Quick apply
Business Development Executive
OR · On-site
This position is primarily focused on new customer acquisition within the medical device OEM and ... services, into OEM organizations. This individual will lead the full sales cycle from prospecting ...
New
Business Development Executive
OR · On-site +1
This position is primarily focused on new customer acquisition within the medical device OEM and ... Negotiate contracts, master service agreements, quality agreements, and long-term supply agreements
New
Business Development Executive
OR · On-site +1
This position is primarily focused on new customer acquisition within the medical device OEM and ... Negotiate contracts, master service agreements, quality agreements, and long-term supply agreements
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Find out more on our CSR commitment. Choose your future. Choose Atos.
Find out more on our CSR commitment. Choose your future. Choose Atos.
Find out more on our CSR commitment. Choose your future. Choose Atos.
Find out more on our CSR commitment. Choose your future. Choose Atos.
Account Executive
OR · On-site +1
... services. The company is part of the broader Agfa-Gevaert Group, which has a long-standing ... Ensure customer satisfaction as well as customer credibility and confidence in Agfa by developing ...
Account Executive
OR · On-site +1
... services. The company is part of the broader Agfa-Gevaert Group, which has a long-standing ... Ensure customer satisfaction as well as customer credibility and confidence in Agfa by developing ...
Account Executive
OR · Remote
... services. The company is part of the broader Agfa-Gevaert Group, which has a long-standing ... Ensure customer satisfaction as well as customer credibility and confidence in Agfa by developing ...
Account Executive
OR · Remote
... services. The company is part of the broader Agfa-Gevaert Group, which has a long-standing ... Ensure customer satisfaction as well as customer credibility and confidence in Agfa by developing ...
Application Services (AMS) Specialized Sales Executive -Digital Sales We are seeking a highly ... Find out more on our CSR commitment. Choose your future. Choose Atos.
Application Services (AMS) Specialized Sales Executive -Digital Sales We are seeking a highly ... Find out more on our CSR commitment. Choose your future. Choose Atos.
Executive Customer Service information
See Remote, OR salary details
$16.81 - $19.08
15% of jobs
$21.24 is the 25th percentile. Wages below this are outliers.
$19.08 - $21.35
11% of jobs
$21.35 - $23.62
10% of jobs
$23.62 - $25.89
1% of jobs
$25.89 - $28.16
7% of jobs
$28.16 - $30.43
4% of jobs
The median wage is $31.08 / hr.
$30.43 - $32.70
7% of jobs
$32.70 - $34.97
7% of jobs
$34.97 - $37.24
9% of jobs
$37.86 is the 75th percentile. Wages above this are outliers.
$37.24 - $39.52
14% of jobs
$39.52 - $41.79
15% of jobs
$16
$30
$41
How much do executive customer service jobs pay per hour?
As of Sep 6, 2026, the average hourly pay for executive customer service in Remote, OR is $30.62, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $38.89 per hour, depending on experience, location, and employer.
What is executive customer service?
Executive Customer Service refers to a specialized support team or role that handles high-priority customer issues, often escalated from regular customer service channels. These professionals work directly with clients experiencing complex, sensitive, or unresolved problems, ensuring their concerns are addressed efficiently and satisfactorily. They act as a bridge between customers and upper management, often providing personalized service and solutions to maintain customer loyalty and protect the company's reputation.
What are the key skills and qualifications needed to thrive as an executive customer service professional?
To thrive as an Executive Customer Service professional, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience in handling high-priority clients, often supported by a bachelor's degree or equivalent experience. Familiarity with CRM software, ticketing systems, and data analysis tools is typically required. Exceptional communication, conflict resolution, and emotional intelligence help you build rapport and trust with executive-level customers. These skills ensure that complex issues are resolved efficiently, maintaining client satisfaction and protecting the organization's reputation.
How does an executive customer service professional typically handle escalated client issues that require cross-departmental collaboration?
Executive Customer Service professionals often act as liaisons between clients and multiple internal teams such as technical support, sales, and management. When handling escalated issues, they coordinate with these departments to gather information, provide updates to the client, and ensure a timely resolution. This role requires strong communication skills and the ability to manage expectations while advocating for the client's needs. Successful professionals are adept at building relationships across teams and leveraging internal resources to resolve complex problems efficiently.
What is the difference between Executive Customer Service vs Customer Service Representative?
| Aspect | Executive Customer Service | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma; experience in customer relations; sometimes additional certifications | High school diploma; basic customer service skills |
| Work Environment | Office settings, client meetings, strategic support roles | Call centers, retail, online support |
| Employer & Industry | Corporate, B2B, service industries | Retail, hospitality, telecom |
| Search & Comparison Intent | Understanding higher-level customer service roles, career progression | Entry-level support, job opportunities |
Executive Customer Service roles typically involve strategic support, client management, and higher-level communication, often requiring more experience and specialized skills. Customer Service Representatives focus on direct customer interactions, providing basic support and resolving issues. The two roles differ mainly in responsibility level, work environment, and required credentials, with Executive Customer Service positions being more senior and strategic.
What are the most commonly searched types of Customer Service jobs in Remote, OR?
The most popular types of Customer Service jobs in Remote, OR are:
What cities near Remote, OR are hiring for Executive Customer Service jobs?
Cities near Remote, OR with the most Executive Customer Service job openings:
Full-time
Posted 12 days ago
Job description
Title: Regional Lead, Customer Service Management
Location: Remote
Job Description:
Leading the strategic direction and operational excellence of a regional Customer Service organization, the North American CSM Lead will build, scale, and manage a high-performing CSM pod aligned to six core operating pillars and global service delivery standards. This leader will be accountable for driving measurable customer outcomes that strengthen retention, increase customer advocacy, and create expansion opportunities, while leveraging agentic AI capabilities and India-based resource pooling to enhance efficiency, scalability, and long-term operational leverage.
Key Responsibilities
- Own the region CSM P&L - headcount plan & ratios.
- Execute the 90-day handoff plan: tickets, quotes, renewals, monitoring, DR, vuln, finance exit
- Build the pod talent strategy - hiring, leveling, career path, cross-training, succession
- Drive cross-product normalization to enable pooled Tier 2/3 coverage
- Define and enforce the CSM standard across the six operating pillars
- Own executive-level escalations; partner with Cloud Ops and Product on systemic issues. Own P1 RCA playbook; hand-deliver at-the-table for strategic accounts
- Drive the cross-product CSM normalization program to enable pooled coverage
- Reporting - own the QBR motion, dashboards, and Voice-of-Customer pipeline to Product
- Own the Success Plan and Service Improvement Plan (SIP) standard
Qualifications/Requirements:
- 12+ years in Customer Success / Service Management / Support leadership in enterprise SaaS
- 5+ years leading globally distributed teams across 2+ regions (incl. an India delivery hub)
- Track record building or restructuring a CSM/service org through a SaaS transformation Insurance industry exposure (P&C, Life, Reinsurance) or equivalent vertical scale Strong commercial instinct - links service quality to renewals, references, expansion
- Fluent in ITIL frameworks; experience with ServiceNow CSM/ITSM platforms
- Comfortable embedding AI / agentic tooling into a human service organization
- Executive presence - credible with customer C-suite and Sapiens senior leadership
- Bachelor's required; MBA or relevant master's preferred
At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic.
Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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