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Executive Customer Relations Representative Jobs

Epson

Customer Relations Representative

Los Alamitos, CA · Hybrid

$60K - $79K/yr

Customer Relations Representative Location: Los Alamitos, CA, US Requisition ID: 10165 Company: Epson America, Inc Epson is a global technology leader focused on enriching lives and creating a better ...

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Executive Customer Relations Representative information

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$28.5K

$53.6K

$75.5K

How much do executive customer relations representative jobs pay per year?

As of Jun 10, 2026, the average yearly pay for executive customer relations representative in the United States is $53,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $61,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Executive Customer Relations Representative, and why are they important?

To thrive as an Executive Customer Relations Representative, you need advanced problem-solving abilities, strong written and verbal communication skills, and experience in customer service or a related field. Familiarity with CRM platforms, case management tools, and often a bachelor’s degree are typically required, along with training in conflict resolution or customer care. Exceptional empathy, patience, and professionalism help build trust and effectively resolve escalated concerns. These skills are essential for protecting brand reputation, ensuring customer satisfaction, and successfully addressing high-stakes issues.

How does an Executive Customer Relations Representative typically collaborate with other departments to resolve complex customer issues?

Executive Customer Relations Representatives often work closely with teams such as operations, legal, product development, and senior management to address escalated customer concerns. They act as a liaison, gathering detailed information from both the customer and internal stakeholders to ensure a thorough understanding of the issue. Effective collaboration is essential for resolving complex cases efficiently and providing tailored solutions that align with company policies. This cross-functional teamwork not only helps resolve individual complaints but also contributes to process improvements and enhanced customer satisfaction.

What is the difference between Executive Customer Relations Representative vs Customer Service Manager?

AspectExecutive Customer Relations RepresentativeCustomer Service Manager
CredentialsHigh school diploma or equivalent; customer service certificationsBachelor's degree often preferred; management certifications
Work EnvironmentCall centers, corporate offices, client-facing rolesSupervisory roles in customer service departments, team management
Employer & IndustryRetail, telecommunications, finance, hospitalitySimilar industries, with added managerial responsibilities
Search & Comparison IntentUnderstanding frontline customer support rolesExploring supervisory or leadership roles in customer service

The main difference is that Executive Customer Relations Representatives focus on direct customer interactions and resolving issues, while Customer Service Managers oversee teams, develop policies, and ensure service quality. Both roles are vital in customer support but differ in scope and responsibilities.

What is an Executive Customer Relations Representative?

An Executive Customer Relations Representative is a professional who handles complex or escalated customer concerns on behalf of a company, often working directly with senior management to resolve issues. They act as a liaison between customers and the company, ensuring that high-level complaints or requests are addressed promptly and effectively. This role typically requires strong communication, problem-solving, and negotiation skills, as well as a deep understanding of company policies and procedures. Executive Customer Relations Representatives play a key role in maintaining customer satisfaction and protecting the company’s reputation.
What cities are hiring for Executive Customer Relations Representative jobs? Cities with the most Executive Customer Relations Representative job openings:
What states have the most Executive Customer Relations Representative jobs? States with the most job openings for Executive Customer Relations Representative jobs include:
Executive Customer Relations Representative jobs near you
Customer Relations Rep

Customer Relations Rep

Global Channel Management

Rochester, NY • On-site

Other

Posted 7 days ago

Job description

About the job Customer Relations Rep
Customer Relations Rep needs 1-2 years experience in customer-facing role through either customer or service or sales role
Customer Relations Rep requires:
Ability to multi-task and manage multiple conflicting priorities
Ability to maintain composure through stressful situations
Proficient in Microsoft applications Excellent written and oral communication skills required
Customer Relations Rep duties:
Support projects such as product allocation management, analytical reporting of initiatives regarding strategic white glove accounts
Monitor visibility to shipment status, and logistic updates for franchise equipment units in transit
Provide superior customer service to both internal and external customers Strategically align with the team to enhance the customer experience, with dedicated attention to high-vulnerability accounts
Create and monitor strategic reporting to support the sales organization

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

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