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Executive Computer Software Technology Jobs in Whitehall, WI

WIN Technology

IT Sales Consultant

Eau Claire, WI · On-site

Hands on experience with CRM software (Salesforce) and account management systems * Ability to ... Utilization of basic office machines and computer equipment. Regular travel is not anticipated ...

Mathews Archery, Inc.

IT Project Manager

Sparta, WI · On-site

$90K - $115K/yr

... and application software to accurately scope projects and support technical staff. * Utilize ... Bachelor's degree in computer science, information science, or a related field, or equivalent ...

ALM

Customer Service Representative

Winona, MN · On-site

$24 - $29/hr

... emerging technology throughout the Midwest. To learn more about us, visit : www ... systems and computer software Equal Opportunity Employer Accessibility: If you need an ...

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Executive Computer Software Technology information

What does an executive computer software technology do?

An executive in computer software technology typically oversees the development, implementation, and management of software projects and strategies. They coordinate teams, set technical goals, and ensure that software solutions meet business needs, often requiring strong leadership, technical knowledge, and project management skills.

What cities near Whitehall, WI are hiring for Executive Computer Software Technology jobs?

Cities near Whitehall, WI with the most Executive Computer Software Technology job openings:

Executive Computer Software Technology jobs near you
Infographic showing various Executive Computer Software Technology job openings in Whitehall, WI as of June 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution.

Software Support Technician I

Sparta, WI • On-site

Management Computer Support, Inc
See more jobs at Management Computer Support, Incexternal

$40K - $45K/yr

Full-time

Re-posted 2 days ago

Key responsibilities

  • Provide timely and accurate resolutions to customer support inquiries related to the PHA-Web software.

  • Troubleshoot software bugs and malfunctions, collaborating with users to identify root causes and implement solutions.

  • Maintain and update technical documentation, including common issues, resolutions, and best practices.

Job description

Description:

Location: Remote/Virtual/Work from Home, USA


Why Management Computer Services


Management Computer Services (MCS) is a SaaS (Software as a Service) company that combines the best of both worlds. By serving our industry for 50+ years, we have established ourselves as a pioneer in affordable housing software, giving our employees confidence in both the security and longevity of MCS. At the same time, MCS is a family owned-and-operated business, which puts you in the heart of a dedicated and supportive team. Our goal is to ensure that as we evolve and grow as a business, so do our employees!? We do this by equipping our teams with advanced tools, training, and career opportunities. This, in turn, produces cutting-edge solutions, strategies, and support for our clients, allowing MCS to keep our spot as an industry leader in affordable housing software. We work in a collaborative, energetic, results-oriented environment that recognizes and rewards exceptional performance. Our goal is to ensure that as we evolve and grow as a business, so do you as an employee.



About the Role

As a Software Support Technician I, you are the face of MCS. Your voice is the first contact our clients will interact with when they request help with our PHA-Web software. It will be your primary responsibility to provide premium support to our clients by helping them navigate through the software, answering questions, and troubleshooting bugs. You will get full training on the software and use that expertise, along with your problem-solving skills, to ensure our customers are using our software to its full potential, while receiving top-tier support experience.  

Requirements:
  1. Technical Support: Provide timely and accurate resolutions to customer support inquiries directly related to software issues or questions. Assist end-users in resolving technical problems related to PHA-Web software.
  2. Troubleshooting: Work to reproduce, diagnose and troubleshoot software bugs and/or malfunctions. Collaborate with users to identify root causes and implement effective solutions.
  3. Documentation: Maintain technical documentation and manuals, ensuring they are up to date. Document common issues, resolutions, and best practices for future reference.
  4. Software Configuration: Assist users with software configuration, including preferences, settings, and customizations. Ensure optimal performance and usability.
  5. Stay Current: Keep abreast of new technologies and trends in the industry and within our software. Stay informed about software updates, industry-wide changes and emerging best practices.
  6. Client Satisfaction: Maintain a positive and professional phone manner when interacting with clients. Prioritize client satisfaction by addressing their needs promptly and effectively.
  7. Industry Knowledge: Leverage prior experience in the public and affordable housing industry, if any, to better understand user requirements and context.
  8. Collaboration: Work closely with other team members, developers, and stakeholders to improve software functionality and enhance the overall user experience.
  9. Communication: Put an emphasis on maintaining clear and concise communication – both with internal colleagues and external clients – to ensure ideas and issues are relayed to proper departments and resolved in an efficient and effective manner.
  10. Quality Assurance: Conduct thorough testing of software features, enhancements, and updates to ensure they function correctly for end-users. Execute test cases, identify defects, and collaborate with developers to address issues promptly. Validate that all aspects of the software meet quality standards and align with user expectations.

The anticipated annual salary for this role is $40,000 - $45,000 DOE.

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