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Executive Call Center Quality Analyst Jobs (NOW HIRING)

Integral

Contact Center Quality Analyst Lead

Tysons, VA · On-site

$105K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview Integral Federal is seeking a Quality Assurance Analyst to join a contact center support team for a federal agency. You will play a crucial role by maintaining high service standards through ...

Sagility

Quality Analyst

Concord, NC · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job title: Quality Analyst We are currently hiring a talented Quality Analyst to join us in a ... Six months - 1 year experience with call center or related field Sagility Offers Competitive ...

Sagility

Quality Analyst

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job title: Quality Analyst We are currently hiring a talented Quality Analyst to join us in a ... Six months - 1 year experience with call center or related field Sagility Offers Competitive ...

Integral Federal

Contact Center Quality Analyst Lead

Mclean, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Quality Assurance Analyst Integral Federal is seeking a Quality Assurance Analyst to join a contact center support team for a federal agency. You will play a crucial role by maintaining high service ...

Integral

Contact Center Quality Analyst Lead

Tysons Corner, VA · On-site

$105K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Integral Federal is seeking a Quality Assurance Analyst to join a contact center support team for a federal agency. You will play a crucial role by maintaining high service standards through ...

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... high quality IT resources through Staff Augmentation, Global Talent Management, Value Added ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...

Sagility

Quality Analyst

Concord, NC · Remote

Quality Analyst Education: High School Graduate is required Experience ... Min 1-2 years of experience in a call center managing the inbound calls (same experience needed in ...

Sagility LLC

Quality Analyst

Concord, NC · Remote

Quality Analyst Education: High School Graduate is required Experience ... Min 1-2 years of experience in a call center managing the inbound calls (same experience needed in ...

Sagility LLC

Quality Analyst

Quality Analyst Education: High School Graduate is required Experience ... Min 1-2 years of experience in a call center managing the inbound calls (same experience needed in ...

vTech Solution

Call Center Executives

Canton, MA · On-site

$17 - $21.25/hr

Call Center Executives vTech can help you avoid the daunting task of writing and posting job offers ... We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor ...

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Executive Call Center Quality Analyst information

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How much do executive call center quality analyst jobs pay per year?

As of Aug 14, 2026, the average yearly pay for executive call center quality analyst in the United States is $64,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $83,000.00 per year, depending on experience, location, and employer.

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Executive Call Center Quality Analyst jobs near you

PACC Quality Improvement Analyst- Warrenville, IL

Endeavor Health

Warrenville, IL

$23.24 - $34.86/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Endeavor Health rating

7.1

Company rating: 7.1 out of 10

Based on 396 frontline employees who took The Breakroom Quiz

380th of 887 rated healthcare providers

Job description

Hourly Pay Range:

$23.24 - $34.86 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

  • Sign on bonus: N/A
  • Position: Patient Access Quality Improvement Analyst
  • Location: Warrenville, IL
  • Full Time/Part Time: Full Time
  • Hours: Monday-Friday: 8:30 AM- 5:00 PM
  • Required Travel: EEH & NCH plus occasional Skokie


A Brief Overview:
Patient Access Quality Improvement Analyst reports directly to the Supervisor of Patient Access Quality Improvement. This role is responsible for monitoring, evaluating, and enhancing the performance of customer service representatives within the call center. This role plays a crucial part in ensuring that the team adheres to established quality standards, policies, and procedures, with a focus on delivering exceptional patient experiences.
Key duties include reviewing recorded calls and interactions to assess compliance with service protocols, identifying areas for improvement, and providing actionable feedback to representatives and leadership. The Analyst collaborates closely with management to develop and implement training programs, set performance benchmarks, and ensure continuous improvement in service delivery.
What you will do:

  • Quality Improvement
    Review recorded calls to assess adherence to department policies, procedures, and customer service standards.
    Deliver detailed, constructive feedback to customer service representatives on performance issues and areas for improvement.
    Work closely with team Leads to provide targeted coaching sessions based on quality review findings.
  • Quality Improvement Initiatives
    Collaborate with management to identify recurring performance gaps and develop initiatives aimed at improving service quality.
    Recommend process changes and best practices to improve call center efficiency and customer satisfaction. Additionally, assume the leadership of the ongoing quality improvement program within the contact centers.
    Identify and address impediments, outdated protocols, and conflicting information, and implement corrective measures to ensure continual improvement.
    Compliance with Regulatory Requirement
    Ensure that all interactions adhere to industry regulations and company compliance standards.
    Conduct audits to verify compliance with privacy laws, scripts, and communication protocols.
  • Knowledge Management
    Help ensure that customer service representatives have access to up-to-date information by managing and updating the internal knowledge base with scripts, FAQs, and policy changes.
    Ensure that training materials reflect current protocols and are aligned with quality standards.
  • Quality Reporting
    Assists in the creation of quality improvement (QI) reports for the leadership team, encompassing process audit findings, updates in knowledge management, and agent quality assessment scores.
    Perform Other duties as assigned.

What you will need:

  • Associates Degree Preferred
  • 2 Years Call Center Quality Assurance experience required
  • Experience in contact center quality assurance and analysis programs
  • Exceptional written and verbal communication skills
  • A strong understanding of the contact center environment and the role Quality Assurance plays in the attraction, retention, and performance of high-quality employee talent

Benefits:

  • Career Pathways to Promote Professional Growth and Development
  • Various Medical, Dental, and Vision options
  • Tuition Reimbursement
  • Free Parking at designated locations
  • Wellness Program Savings Plan
  • Health Savings Account Options
  • Retirement Options with Company Match
  • Paid Time Off
  • Community Involvement Opportunities

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