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Executive Call Center Quality Analyst Jobs (NOW HIRING)

Ryder

Call Center Quality Coordinator I

Novi, MI · Remote

$15.25/hr

Up to 12 weeks paid maternity leave We are immediately hiring a Call Center Quality Coordinator I ... The position requires strong analytical and technical skills, as well as careful attention to ...

Integral

Contact Center Quality Analyst Lead

Tysons, VA · On-site

$105K - $120K/yr

Overview Integral Federal is seeking a Quality Assurance Analyst to join a contact center support team for a federal agency. You will play a crucial role by maintaining high service standards through ...

Sagility

Quality Analyst

Job title: Quality Analyst We are currently hiring a talented Quality Analyst to join us in a ... Six months - 1 year experience with call center or related field Sagility Offers Competitive ...

Sagility

Quality Analyst

Concord, NC · Remote

Job title: Quality Analyst We are currently hiring a talented Quality Analyst to join us in a ... Six months - 1 year experience with call center or related field Sagility Offers Competitive ...

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ

$18 - $22/hr

... high quality IT resources through Staff Augmentation, Global Talent Management, Value Added ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...

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How much do executive call center quality analyst jobs pay per year?

As of Sep 3, 2026, the average yearly pay for executive call center quality analyst in the United States is $64,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $83,000.00 per year, depending on experience, location, and employer.

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PACC Quality Improvement Analyst- Warrenville, IL

NorthShore

Warrenville, IL • On-site

$23.24 - $34.86/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Endeavor Health rating

7.0

Company rating: 7.0 out of 10

Based on 402 frontline employees who took The Breakroom Quiz

423rd of 898 rated healthcare providers

Job description

Hourly Pay Range:
$23.24 - $34.86 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position Highlights:
  • Sign on bonus: N/A
  • Position: Patient Access Quality Improvement Analyst
  • Location: Warrenville, IL
  • Full Time/Part Time: Full Time
  • Hours: Monday-Friday: 8:30 AM- 5:00 PM
  • Required Travel: EEH & NCH plus occasional Skokie

A Brief Overview:
Patient Access Quality Improvement Analyst reports directly to the Supervisor of Patient Access Quality Improvement. This role is responsible for monitoring, evaluating, and enhancing the performance of customer service representatives within the call center. This role plays a crucial part in ensuring that the team adheres to established quality standards, policies, and procedures, with a focus on delivering exceptional patient experiences.
Key duties include reviewing recorded calls and interactions to assess compliance with service protocols, identifying areas for improvement, and providing actionable feedback to representatives and leadership. The Analyst collaborates closely with management to develop and implement training programs, set performance benchmarks, and ensure continuous improvement in service delivery.
What you will do:
  • Quality Improvement
    Review recorded calls to assess adherence to department policies, procedures, and customer service standards.
    Deliver detailed, constructive feedback to customer service representatives on performance issues and areas for improvement.
    Work closely with team Leads to provide targeted coaching sessions based on quality review findings.
  • Quality Improvement Initiatives
    Collaborate with management to identify recurring performance gaps and develop initiatives aimed at improving service quality.
    Recommend process changes and best practices to improve call center efficiency and customer satisfaction. Additionally, assume the leadership of the ongoing quality improvement program within the contact centers.
    Identify and address impediments, outdated protocols, and conflicting information, and implement corrective measures to ensure continual improvement.
    Compliance with Regulatory Requirement
    Ensure that all interactions adhere to industry regulations and company compliance standards.
    Conduct audits to verify compliance with privacy laws, scripts, and communication protocols.
  • Knowledge Management
    Help ensure that customer service representatives have access to up-to-date information by managing and updating the internal knowledge base with scripts, FAQs, and policy changes.
    Ensure that training materials reflect current protocols and are aligned with quality standards.
  • Quality Reporting
    Assists in the creation of quality improvement (QI) reports for the leadership team, encompassing process audit findings, updates in knowledge management, and agent quality assessment scores.
    Perform Other duties as assigned.

What you will need:
  • Associates Degree Preferred
  • 2 Years Call Center Quality Assurance experience required
  • Experience in contact center quality assurance and analysis programs
  • Exceptional written and verbal communication skills
  • A strong understanding of the contact center environment and the role Quality Assurance plays in the attraction, retention, and performance of high-quality employee talent

Benefits:
  • Career Pathways to Promote Professional Growth and Development
  • Various Medical, Dental, and Vision options
  • Tuition Reimbursement
  • Free Parking at designated locations
  • Wellness Program Savings Plan
  • Health Savings Account Options
  • Retirement Options with Company Match
  • Paid Time Off
  • Community Involvement Opportunities

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