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Executive Call Center Manager Jobs in Silver Spring, MD

ActioNet

Call Center Manager

Washington, DC

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet

Call Center Manager

Washington, DC

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the ...

ActioNet, Inc.

Call Center Manager

Washington, DC

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet

Call Center Manager

Washington, DC · On-site

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

MedStar Health

Supervisor Call Center

Washington, DC · On-site

$49K - $87K/yr

About the Job Our call center has a leadership opportunity located at MedStar Georgetown University ... The position is also responsible for the inventory management distribution and maintenance of ...

Sparkbit 360

Call Center Agent

Washington, DC · On-site

$17 - $22.25/hr

Call Center Agent We are seeking a dedicated and motivated Call Center Agent to join our dynamic ... Document all customer interactions accurately in the customer relationship management (CRM) system

ROCS Grad Staffing

Be Seen First

Call Center Representative

Rockville, MD · On-site

$24 - $28/hr

Proficiency in using call center software and CRM systems. Ability to multitask and handle high ... call volumes efficiently. Problem-solving skills and attention to detail. Patience and the ability ...

ROCS Grad Staffing

Call Center Representative

Rockville, MD · On-site

$16.25 - $20.50/hr

Proficiency in using call center software and CRM systems. * Ability to multitask and handle high ... call volumes efficiently. * Problem-solving skills and attention to detail. * Patience and the ...

Sparkbit 360

Call Center Agent

Washington, DC

$16 - $26/hr

Document all customer interactions accurately in the customer relationship management (CRM) system ... Proven experience in a call center or customer service role * Excellent verbal and written ...

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Executive Call Center Manager information

See Silver Spring, MD salary details

$30.5K

$66K

$113.2K

How much do executive call center manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for executive call center manager in Silver Spring, MD is $65,990.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,600.00 and $77,500.00 per year, depending on experience, location, and employer.

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

How much do executive call center managers make in the US?

Executive call center managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or in regions with a higher cost of living, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

Why do people quit executive call center manager jobs?

People often leave executive call center manager roles due to high stress, long working hours, and pressure to meet performance targets. Job dissatisfaction can also stem from limited advancement opportunities, inadequate support, or burnout from managing large teams and complex customer issues.

What are popular job titles related to Executive Call Center Manager jobs in Silver Spring, MD?

For Executive Call Center Manager jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Executive Call Center Manager jobs in Silver Spring, MD look for?

The top searched job categories for Executive Call Center Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Executive Call Center Manager jobs?

Cities near Silver Spring, MD with the most Executive Call Center Manager job openings:

Executive Call Center Manager jobs near you

Call Center Manager

Washington, DC

ActioNet
IT Services • 1 - 5K employees
Learn more about ActioNetexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Description
ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available.  You will play a multifaceted role and be the first point of contact for troubleshooting hardware/software, computer systems, and printer problems. You will ensure cohesiveness between all Tiers and manage the day-to-day operations of services, including incident, service requests, and end-user support.   The right candidate works well with a team, always exhibits excellent customer service skills, and is self-motivated, seeking ways to improve the environment.
Salary Range 80-110K
Duties and Responsibilities:
  • Provide supervision of all Call Center personnel assigned to this contract
  • Ensure Call Center personnel adhere to all Tier 1 SOPs
  • Ensure satisfactory performance of contract task areas
  • Train and mentor staff responsible for phone and in-person support to users in e-mail, directories, computer operating systems, and desktop applications for all computer systems and applications
  • Ensures that projects adhere to ActioNet's Quality Management System, including ActioNet tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status
  • Strategically work together with cross-functional teams to provide innovative, customer-focused experiences
Basic Qualifications (required):
  • Five (5) or more years managing and leading Call Center teams utilizing ITIL and  Agile methodologies
  • Microsoft Office Specialist (MOS) certification in at least 1 of the following: Access, Excel, PowerPoint, Outlook, and Word
  • Good interpersonal, Problem-solving, and Time management skills
  • Strong management skills to manage resources and day-to-day processes
  • Strong attention to detail, organizational skills, and a commitment to quality
  • Ability to work independently and collaboratively within cross-functional teams
Preferred:
  • Bachelor's degree in computer science/information systems
  • ITIL 4 Certification
  • Help Desk Institute (HDI) Certification - Support Center Manager
  • ServiceNow certification
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services.   With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator! 
Core Capabilities: 
  • Advanced and Managed IT Services 
  • Agile Software Development 
  • DevSecOps 
  • Cybersecurity 
  • Health IT 
  • C4ISR & SIGINT 
  • Data Center Engineering & Operations 
  • Engineering & Installation 
Why ActioNet? 
At ActioNet, our Passion for Quality is at the heart of everything we do: 
  • Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters. 
  • Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence. 
  • Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation. 
ActioNet is proud to be named a Top Workplace for the Twelfth year in a row (2014 - 2025). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation. 
 
What's in It For You? 
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference? 
ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
 
Full-Time Employees are eligible to participate in our ActioNet's Benefits Program: 
  • Medical Insurance 
  • Vision Insurance 
  • Dental Insurance 
  • Life and AD&D Insurance 
  • 401(k) Savings Plan 
  • Education and Professional Training 
  • Flexible Spending Accounts (FSA) 
  • Employee Referral and Merit Recognition Programs 
  • Employee Assistance and Identity Theft Protection 
  • Paid Holidays: 11 per year 
  • Paid Time Off (PTO) 
  • Disability Insurance 
ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
********Direct Applicants, only.  No Agencies, No third-party recruiters, please******** 
  

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