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Executive Call Center Manager Jobs in Silver Spring, MD

ActioNet

Call Center Manager

Washington, DC · On-site

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the ...

ActioNet

Call Center Manager |

Washington, DC

Call Center Manager ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted ...

ActioNet

Call Center Manager

Washington, DC · On-site

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the ...

ActioNet

Call Center Manager

Washington, DC

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet

Call Center Manager

Washington, DC

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ASPEN OF DC INC

Call Center Manager

Washington, DC · On-site

$43.27/hr

Responsible for managing and optimizing call center operations through effective scheduling, real-time workforce management, and the strategic use of human and automated resources to achieve customer ...

ASPEN OF DC INC

Call Center Manager

Washington, DC · On-site

$43.27/hr

Responsible for managing and optimizing call center operations through effective scheduling, real-time workforce management, and the strategic use of human and automated resources to achieve customer ...

Verida Inc

Call Center Mgr DC

Washington, DC · On-site

Responsible for managing and optimizing call center operations through effective scheduling, real-time workforce management, and the strategic use of human and automated resources to achieve customer ...

Verida Inc

Call Center Supervisor - DC

Washington, DC · On-site

Supervises and leads Call Center staff in accordance with company policies and procedures while partnering with management to achieve operational goals, contractual compliance, and service excellence.

Sparkbit 360

Call Center Agent

Washington, DC · On-site

$17 - $22.25/hr

Call Center Agent We are seeking a dedicated and motivated Call Center Agent to join our dynamic ... Document all customer interactions accurately in the customer relationship management (CRM) system

ITCON Services

Call Center Operator

Bethesda, MD · On-site

Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations. We are seeking dedicated Call Center Operators to ...

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All JobsCall Center JobsExecutive Call Center Manager JobsExecutive Call Center Manager Jobs in Silver Spring, MD

Executive Call Center Manager information

See Silver Spring, MD salary details

$30.5K

$66K

$113.2K

How much do executive call center manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for executive call center manager in Silver Spring, MD is $65,990.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,600.00 and $77,500.00 per year, depending on experience, location, and employer.

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

How much do executive call center managers make in the US?

Executive call center managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or in regions with a higher cost of living, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.
What are popular job titles related to Executive Call Center Manager jobs in Silver Spring, MD? For Executive Call Center Manager jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Executive Call Center Manager jobs in Silver Spring, MD look for? The top searched job categories for Executive Call Center Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Executive Call Center Manager jobs? Cities near Silver Spring, MD with the most Executive Call Center Manager job openings:
Executive Call Center Manager jobs near you

Call Center Manager

ActioNet

Washington, DC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the first point of contact for troubleshooting hardware/software, computer systems, and printer problems. You will ensure cohesiveness between all Tiers and manage the day-to-day operations of services, including incident, service requests, and end‐user support. The right candidate works well with a team, always exhibits excellent customer service skills, and is self‐motivated, seeking ways to improve the environment. Salary Range: 80-110K Duty and Responsibilities Provide supervision of all Call Center personnel assigned to this contract Ensure Call Center personnel adhere to all Tier 1 SOPs Ensure satisfactory performance of contract task areas Train and mentor staff responsible for phone and in‐person support to users in e‐mail, directories, computer operating systems, and desktop applications for all computer systems and applications Ensure projects adhere to ActioNet's Quality Management System, including ActioNet tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status Strategically work together with cross‐functional teams to provide innovative, customer‐focused experiences Basic Qualifications (required) Five (5) or more years managing and leading Call Center teams utilizing ITIL and Agile methodologies Microsoft Office Specialist (MOS) certification in at least 1 of the following: Access, Excel, PowerPoint, Outlook, and Word Good interpersonal, problem‐solving, and time‐management skills Strong management skills to manage resources and day‐to‐day processes Strong attention to detail, organizational skills, and a commitment to quality Ability to work independently and collaboratively within cross‐functional teams Preferred Bachelor's degree in computer science/information systems ITIL 4 Certification Help Desk Institute (HDI) Certification – Support Center Manager ServiceNow certification Core Capabilities Advanced and Managed IT Services Agile Software Development DevSecOps Cybersecurity Health IT C4ISR & SIGINT Data Center Engineering & Operations Engineering & Installation Why ActioNet? Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our employees. Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence. Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation. Benefits Medical Insurance Vision Insurance Dental Insurance Life and AD&D Insurance 401(k) Savings Plan Education and Professional Training Flexible Spending Accounts (FSA) Employee Referral and Merit Recognition Programs Employee Assistance and Identity Theft Protection Paid Holidays: 11 per year Paid Time Off (PTO) Disability Insurance ActioNet is an equal‐opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr

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