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Executive Call Center Manager Jobs in Delaware (NOW HIRING)

Responsibilities What You'll Do As our Command Center Manager , you'll lead a team of Level I and ... Leading enterprise event escalations and executive-level communications * Driving process maturity ...

Responsibilities What You'll Do As our Command Center Manager , you'll lead a team of Level I and ... Leading enterprise event escalations and executive-level communications * Driving process maturity ...

What You'll Do As our Command Center Manager , you'll lead a team of Level I and II Analysts across ... Leading enterprise event escalations and executive-level communications * Driving process maturity ...

Client Care Representative

Newark, DE · On-site

$15.75 - $21.25/hr

Reports to the Call Center Manager. JOB DUTIES Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company Good communication ...

Over 88% agree all employees are treated fairly, regardless of race or gender The Center Operations Manager position is responsible for overseeing one or more USO Center's operations, and overseeing ...

Showing results 21-40

Executive Call Center Manager information

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

How much do executive call center managers make in the US?

Executive call center managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or in regions with a higher cost of living, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

Why do people quit executive call center manager jobs?

People often leave executive call center manager roles due to high stress, long working hours, and pressure to meet performance targets. Job dissatisfaction can also stem from limited advancement opportunities, inadequate support, or burnout from managing large teams and complex customer issues.

What are popular job titles related to Executive Call Center Manager jobs in Delaware?

For Executive Call Center Manager jobs in Delaware, the most frequently searched job titles are:

What cities in Delaware are hiring for Executive Call Center Manager jobs?

Cities in Delaware with the most Executive Call Center Manager job openings:

Infographic showing various Executive Call Center Manager job openings in Delaware as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Command Center Manager

Berkley

Wilmington, DE • On-site

Other

Re-posted 14 days ago


Job description

Company Details
Are you a strategic leader with a passion for operational excellence in high-availability environments? Do you thrive in fast-paced, mission-critical settings and love mentoring high-performing teams? If so, Berkley Technology Services (BTS) wants to meet you!
BTS is the powerhouse tech arm of W. R. Berkley Corporation, a Fortune 500 commercial insurance leader. We deliver cutting-edge IT solutions to over 60 global operating units, driving innovation and security across the enterprise. With a culture built on collaboration, entrepreneurship, and continuous growth, BTS is where technology leaders come to thrive.
Right Team. Right Technology. Simple and Secure.
Responsibilities
What You'll Do
As our Command Center Manager, you'll lead a team of Level I and II Analysts across multiple shifts, ensuring seamless 24x7x365 operations of our enterprise data centers. You'll be responsible for:
  • Overseeing incident response, system monitoring, and SLA adherence
  • Leading enterprise event escalations and executive-level communications
  • Driving process maturity, automation, and operational efficiency
  • Hiring, mentoring, and developing top-tier technical talent
  • Collaborating with SRE and infrastructure teams to enhance monitoring and tooling
  • Reporting on KPIs, system availability, and customer satisfaction metrics

Qualifications
What You Bring
  • 5+ years in a leadership role within a Data Center, NOC, or SOC
  • Proven success in high-pressure, high-visibility environments
  • Strong technical acumen and hands-on experience with tools like SolarWinds, AppDynamics, Dynatrace, DataDog, etc.
  • Exceptional communication, project management, and analytical skills
  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
  • Experience with SRE principles, automation, and tooling optimization is a plus

Why BTS?
  • Be part of a Fortune 500-backed tech team with global impact
  • Work in a culture that values innovation, growth, and employee development
  • Enjoy opportunities to expand your career into roles you never imagined
  • Make a real difference in how technology supports the future of insurance

The Company is an equal employment opportunity employer.