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Excess Telecom Customer Service Jobs (NOW HIRING)

Controller

Los Angeles, CA · On-site +1

$150K - $175K/yr

Controller Excess Telecom, A Budget-Friendly Telecommunications Service Provider.    About Excess Telecom Excess Telecom is a leading national provider of mobile broadband services, connecting ...

Immediately hiring Part Time Customer Service Representatives at Sound Telecom! Through our dedicated Customer Service Representatives at Sound Telecom , we deliver critical services and create ...

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Excess Telecom Customer Service information

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How much do excess telecom customer service jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for excess telecom customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Excess Telecom Customer Service vs Telecom Customer Support Specialist?

AspectExcess Telecom Customer ServiceTelecom Customer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma; technical certifications may be preferred
Work EnvironmentCall centers, retail stores, or remoteCall centers, technical support centers, or remote
Employer & Industry UsageTelecom providers, retail outlets, customer service centersTelecom companies, service providers, technical support firms
Common Search & ComparisonCustomer service roles in telecomTechnical support roles in telecom

Excess Telecom Customer Service focuses on general customer interactions, billing, and account inquiries, while Telecom Customer Support Specialists often handle technical issues and troubleshooting. Both roles require strong communication skills, but the specialist role may demand technical knowledge. Understanding these differences helps job seekers find the right position in the telecom industry.

What are the key skills and qualifications needed to thrive as an Excess Telecom Customer Service Representative, and why are they important?

To thrive as an Excess Telecom Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, active listening, and a positive attitude are essential soft skills to deliver excellent customer experiences. These skills ensure efficient issue resolution, customer satisfaction, and contribute to the overall success of the company.

What are some common challenges faced by Excess Telecom Customer Service representatives, and how do they typically overcome them?

Excess Telecom Customer Service representatives often encounter challenges such as handling high call volumes, resolving complex technical issues, and addressing customer concerns with billing or service disruptions. To manage these effectively, representatives rely on comprehensive training, knowledge bases, and support from team leads or supervisors. Maintaining patience, active listening skills, and clear communication helps ensure positive customer interactions, even in difficult situations. Regular team meetings and performance feedback also provide opportunities for continuous improvement and support.

What are Excess Telecom customer service representatives?

Excess Telecom customer service representatives assist customers with questions about their wireless services, help troubleshoot device or account issues, and guide users through the application process for government-subsidized programs like Lifeline and the Affordable Connectivity Program (ACP). They provide support via phone, email, or online chat, ensuring customers get the help they need with their accounts, billing, coverage, or device activation. Their goal is to resolve concerns quickly and accurately to maintain customer satisfaction.
More about Excess Telecom Customer Service jobs
What cities are hiring for Excess Telecom Customer Service jobs? Cities with the most Excess Telecom Customer Service job openings:
What states have the most Excess Telecom Customer Service jobs? States with the most job openings for Excess Telecom Customer Service jobs include:
What job categories do people searching Excess Telecom Customer Service jobs look for? The top searched job categories for Excess Telecom Customer Service jobs are:
Infographic showing various Excess Telecom Customer Service job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Temporary. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Controller

Excess Telecom

Los Angeles, CA • On-site, Remote

$150K - $175K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 hours ago


Job description

Controller 

Excess Telecom, A Budget-Friendly Telecommunications Service Provider.    

About Excess Telecom 

Excess Telecom is a leading national provider of mobile broadband services, connecting consumers with free Federal Lifeline Program plans and budget-friendly Pre-Paid options. With subscribers nationwide, we offer market leading services providing underserved communities with subsidized access to the internet via mobile devices. As a high growth company, we are looking for an operations team member to add to our growing team with a commitment to ensuring all subscribers receive the best possible service and experience with Excess Telecom.     

Position Overview 

The Controller is responsible for overseeing the company’s accounting operations, financial reporting, regulatory financial compliance, and day-to-day financial controls. This role serves as a hands-on accounting leader responsible for ensuring the accuracy, integrity, and timeliness of financial information while supporting the operational and strategic needs of the business. 

The ideal candidate brings strong technical accounting expertise, operational execution, process improvement capabilities, and the ability to work collaboratively across departments in a fast-paced. This role will also oversee and provide guidance to remote accounting resources while helping strengthen financial processes, systems, and controls as the organization continues to scale.  

Responsibilities 

Financial Reporting and Compliance  

  • Prepare and review accurate and timely financial statements, including income statements, balance sheets, and cash flow statements. 
  • Ensure financial reporting aligns with Generally Accepted Accounting Principles (GAAP) and applicable regulatory requirements. 
  • Coordinate with external tax advisors and auditors to support tax filings and annual audit activities. 
  • Compile and submit monthly government claim filings, including USAC, State of California, and State of Maryland. 
  • Manage coordination with third-party regulatory filing vendors to ensure accurate and timely submissions. 
  • Provide financial reports, analysis, and ad hoc information to the Sr. Vice President of Finance as requested. 

Financial Operations and Controls 

  • Perform and oversee core accounting activities, including journal entries, account reconciliations, and month-end and year-end close processes. 
  • Implement and maintain financial controls and documentation to support accuracy, compliance, and asset protection. 
  • Manage cash flow and cash forecasting activities and identify opportunities to improve working capital efficiency. 
  • Oversee inventory accounting, purchase order tracking, and vendor management processes. 
  • Manage accounts payable and accounts receivable workflows to ensure timely and accurate processing, billing, and collections. 
  • Review vendor contracts, invoices, and payment requests for accuracy and policy alignment. 

Oversight and Collaboration 

  • Review and provide feedback on accounting work  
  • Serve as a hands-on accounting partner while ensuring consistency, accuracy, and adherence to established processes and deadlines. 
  • Collaborate with cross-functional stakeholders to clarify financial data and support operational needs. 

Systems and Process Improvement 

  • Identify opportunities to improve accounting and financial processes, increase efficiency, and reduce risk. 
  • Support enhancements to accounting systems, reporting tools, and financial workflows. 
  • Periodically assess internal controls and procedures and recommend improvements as needed. 

Job Requirements 

  • Bachelor's degree in Accounting, Finance, or related field. 
  • Certified Public Accountant (CPA) designation is strongly preferred. 
  • Minimum of 7 years of progressive experience in accounting and finance roles, with at least 3 years in a managerial capacity. 
  • Strong knowledge of GAAP and financial reporting requirements. 
  • Extreme attention to detail and drive for 100% accuracy. 
  • Experience in the telecommunications industry or a related field is a plus. 
  • Proficiency in financial management systems and advanced Microsoft Excel skills. 
  • Excellent analytical, problem-solving, and decision-making abilities. 
  • Strong leadership skills with the ability to motivate and develop a team. 
  • Exceptional communication and interpersonal skills to collaborate effectively with stakeholders at all levels. 

Job Type: Full-time 

Pay: $150,000 – $175,000 

Benefits: 

  • Health insurance 
  • Dental insurance 
  • Vision insurance 
  • 401(k) Plan + Company Match 
  • Flexible schedule 
  • Paid time off