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Excess Telecom Customer Service Jobs (NOW HIRING)

K-Tek Resourcing

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Customer Service Call Center Representative

San Antonio, TX · On-site

$16 - $19/hr

... telecom customer service experience. * · Excellent verbal and written communication skills. * · Proficiency with CRM platforms such as Salesforce or Workflow Manager (WFM), and familiarity with ...

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Excess Telecom Customer Service information

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How much do excess telecom customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for excess telecom customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Excess Telecom Customer Service vs Telecom Customer Support Specialist?

AspectExcess Telecom Customer ServiceTelecom Customer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma; technical certifications may be preferred
Work EnvironmentCall centers, retail stores, or remoteCall centers, technical support centers, or remote
Employer & Industry UsageTelecom providers, retail outlets, customer service centersTelecom companies, service providers, technical support firms
Common Search & ComparisonCustomer service roles in telecomTechnical support roles in telecom

Excess Telecom Customer Service focuses on general customer interactions, billing, and account inquiries, while Telecom Customer Support Specialists often handle technical issues and troubleshooting. Both roles require strong communication skills, but the specialist role may demand technical knowledge. Understanding these differences helps job seekers find the right position in the telecom industry.

What are the key skills and qualifications needed to thrive as an Excess Telecom customer service representative?

To thrive as an Excess Telecom Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, active listening, and a positive attitude are essential soft skills to deliver excellent customer experiences. These skills ensure efficient issue resolution, customer satisfaction, and contribute to the overall success of the company.

What are some common challenges faced by Excess Telecom customer service representatives, and how do they typically overcome them?

Excess Telecom Customer Service representatives often encounter challenges such as handling high call volumes, resolving complex technical issues, and addressing customer concerns with billing or service disruptions. To manage these effectively, representatives rely on comprehensive training, knowledge bases, and support from team leads or supervisors. Maintaining patience, active listening skills, and clear communication helps ensure positive customer interactions, even in difficult situations. Regular team meetings and performance feedback also provide opportunities for continuous improvement and support.

What is an Excess Telecom customer service representative?

Excess Telecom customer service representatives assist customers with questions about their wireless services, help troubleshoot device or account issues, and guide users through the application process for government-subsidized programs like Lifeline and the Affordable Connectivity Program (ACP). They provide support via phone, email, or online chat, ensuring customers get the help they need with their accounts, billing, coverage, or device activation. Their goal is to resolve concerns quickly and accurately to maintain customer satisfaction.
More about Excess Telecom Customer Service jobs
What cities are hiring for Excess Telecom Customer Service jobs? Cities with the most Excess Telecom Customer Service job openings:
What job categories do people searching Excess Telecom Customer Service jobs look for? The top searched job categories for Excess Telecom Customer Service jobs are:
Excess Telecom Customer Service jobs near you
Infographic showing various Excess Telecom Customer Service job openings in the United States as of August 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

KTek Resourcing

San Antonio, TX • On-site

$14.50 - $19.75/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Position 1: Customer Service VIP Specialist

Location: San Antonio, TX 78235


Required Qualifications:

  • 2+ years of Customer Service, Account Management, or Customer Success experience
  • 2+ years of Telecom Customer Service experience
  • Experience with Salesforce/CRM or Workflow Manager (WFM)
  • Strong communication, analytical, and customer service skills
  • Technical troubleshooting experience is preferred
  • Previous telecom technical call center (Tier 1–2) experience is a plus


Position 2: Account Supervisor

Location: San Antonio, TX 78235


Required Qualifications:

  • 1–2 years of White Glove Customer Service experience
  • 3+ years of Team Lead experience
  • 2+ years of Project Management experience
  • 2+ years of Data Analytics experience
  • Experience with Salesforce/CRM or Workflow Manager (WFM)
  • Experience working in Loyalty/Retention programs (Compass & MySolutions preferred)
  • Strong leadership, coaching, customer escalation, and account management experience
  • Technical/Public Sector customer experience is preferred

If you are interested, please reply to this email with your updated resume or send it directly to nikita.soni@ktekresourcing.com.

You can also reach me at +1 (832) 743-6693 for more information.

Best Regards,

Nikita Soni

Talent Acquisition Specialist

Ktek Resourcing

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