The Service Excellence Manager is responsible for growing the service footprint and increasing the share of service business in their respective area by ensuring that service requests are fulfilled ...
The Service Excellence Manager is responsible for growing the service footprint and increasing the share of service business in their respective area by ensuring that service requests are fulfilled ...
The Operational Excellence Manager is responsible for the development, documentation, and standardization of CRB project delivery processes, driving continuous improvement process initiatives for the ...
The Operational Excellence Manager is responsible for the development, documentation, and standardization of CRB project delivery processes, driving continuous improvement process initiatives for the ...
The Operational Excellence Manager will have proven ability to handle multiple complex tasks and have project management skills, including the ability to establish and manage priorities.
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The Operational Excellence Manager will have proven ability to handle multiple complex tasks and have project management skills, including the ability to establish and manage priorities.
Title: Enterprise GTM Process Excellence Manager Department: Transformation Reports to: Director, Enterprise GTM Location: Dearborn Job Classification: Hybrid FLSA Status: Exempt Job Band:
Title: Enterprise GTM Process Excellence Manager Department: Transformation Reports to: Director, Enterprise GTM Location: Dearborn Job Classification: Hybrid FLSA Status: Exempt Job Band:
The Operational Improvement Manager/Director will lead and drive continuous improvement initiatives ... Act as the primary liaison between divisional leadership and corporate Operational Excellence teams.
The Operational Improvement Manager/Director will lead and drive continuous improvement initiatives ... Act as the primary liaison between divisional leadership and corporate Operational Excellence teams.
The Operational Improvement Manager/Director will lead and drive continuous improvement initiatives ... Act as the primary liaison between divisional leadership and corporate Operational Excellence teams.
The Operational Improvement Manager/Director will lead and drive continuous improvement initiatives ... Act as the primary liaison between divisional leadership and corporate Operational Excellence teams.
The Manager, Maintenance Excellence will provide management and leadership in the Maintenance Excellence department. This department is responsible for the following functions: Maintenance storerooms ...
The Manager, Maintenance Excellence will provide management and leadership in the Maintenance Excellence department. This department is responsible for the following functions: Maintenance storerooms ...
As an Account Manager - Sales Excellence for Electrified Motion, you will serve as the primary commercial partner for a portfolio of global OEM and Tier 1 customers, delivering a high-touch, white ...
As an Account Manager - Sales Excellence for Electrified Motion, you will serve as the primary commercial partner for a portfolio of global OEM and Tier 1 customers, delivering a high-touch, white ...
As an Account Manager - Sales Excellence for Electrified Motion, you will serve as the primary commercial partner for a portfolio of global OEM and Tier 1 customers, delivering a high-touch, white ...
As an Account Manager - Sales Excellence for Electrified Motion, you will serve as the primary commercial partner for a portfolio of global OEM and Tier 1 customers, delivering a high-touch, white ...
As an Account Manager - Sales Excellence for Electrified Motion, you will serve as the primary commercial partner for a portfolio of global OEM and Tier 1 customers, delivering a high-touch, white ...
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As an Account Manager - Sales Excellence for Electrified Motion, you will serve as the primary commercial partner for a portfolio of global OEM and Tier 1 customers, delivering a high-touch, white ...
Now Hiring General Manager - Refrigeration Center of Excellence Location: Greenville, MI Reports to: Composition Brands President Status: Salary Exempt / Permanent / Full-Time Position Overview:
Now Hiring General Manager - Refrigeration Center of Excellence Location: Greenville, MI Reports to: Composition Brands President Status: Salary Exempt / Permanent / Full-Time Position Overview:
Description Now Hiring General Manager - Refrigeration Center of Excellence Location: Greenville, MI Reports to: Composition Brands President Status: Salary Exempt / Permanent / Full-Time Position ...
Description Now Hiring General Manager - Refrigeration Center of Excellence Location: Greenville, MI Reports to: Composition Brands President Status: Salary Exempt / Permanent / Full-Time Position ...
Now Hiring General Manager - Refrigeration Center of Excellence Location: Greenville, MI Reports to: Composition Brands President Status: Salary Exempt / Permanent / Full-Time Position Overview:
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Now Hiring General Manager - Refrigeration Center of Excellence Location: Greenville, MI Reports to: Composition Brands President Status: Salary Exempt / Permanent / Full-Time Position Overview:
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Transitional Property Manager
Troy, MI · On-site
$96K - $110K/yr
You'll oversee property teams, ensure operational excellence, manage budgets, and keep tenants thrilled--all while traveling across 5+ states to maintain "Best in Class" properties. What You'll Do:
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Be Seen First
Transitional Property Manager
Troy, MI · On-site
$96K - $110K/yr
You'll oversee property teams, ensure operational excellence, manage budgets, and keep tenants thrilled--all while traveling across 5+ states to maintain "Best in Class" properties. What You'll Do:
Supporting team-led decision making and accountability 5. Visual Management & Shop Floor Excellence * Lead implementation and sustainment of: * Visual work instructions * Production boards (SQDC:
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Supporting team-led decision making and accountability 5. Visual Management & Shop Floor Excellence * Lead implementation and sustainment of: * Visual work instructions * Production boards (SQDC:
Senior Manager, CRM Sales Excellence Lead defines and drives the process-excellence strategy and agenda for the global lead-to-quote process, on a common blueprint that standardizes the core while ...
Senior Manager, CRM Sales Excellence Lead defines and drives the process-excellence strategy and agenda for the global lead-to-quote process, on a common blueprint that standardizes the core while ...
Senior Manager, CRM Sales Excellence Lead defines and drives the process-excellence strategy and agenda for the global lead-to-quote process, on a common blueprint that standardizes the core while ...
Senior Manager, CRM Sales Excellence Lead defines and drives the process-excellence strategy and agenda for the global lead-to-quote process, on a common blueprint that standardizes the core while ...
This position reports to the Senior Manager - Digital Transformation and Operational Excellence. POSITION RESPONSIBILITIES * Conduct process evaluations and implement improvements to enhance ...
This position reports to the Senior Manager - Digital Transformation and Operational Excellence. POSITION RESPONSIBILITIES * Conduct process evaluations and implement improvements to enhance ...
This position reports to the Senior Manager - Digital Transformation and Operational Excellence. POSITION RESPONSIBILITIES * Conduct process evaluations and implement improvements to enhance ...
This position reports to the Senior Manager - Digital Transformation and Operational Excellence. POSITION RESPONSIBILITIES * Conduct process evaluations and implement improvements to enhance ...
This position reports to the Senior Manager - Digital Transformation and Operational Excellence. POSITION RESPONSIBILITIES * Conduct process evaluations and implement improvements to enhance ...
This position reports to the Senior Manager - Digital Transformation and Operational Excellence. POSITION RESPONSIBILITIES * Conduct process evaluations and implement improvements to enhance ...
Excellence Manager information
What is the difference between Excellence Manager vs Quality Assurance Manager?
| Aspect | Excellence Manager | Quality Assurance Manager |
|---|---|---|
| Credentials | Certifications in process improvement, Six Sigma, Lean | Certifications in quality management, ISO standards, Six Sigma |
| Work Environment | Focus on continuous improvement across departments | Focus on product/service quality and compliance |
| Employer & Industry Usage | Used in manufacturing, healthcare, service industries | Common in manufacturing, software, healthcare |
| Primary Focus | Operational excellence and process optimization | Product quality and defect reduction |
While both roles aim to improve organizational performance, the Excellence Manager concentrates on overall process efficiency and continuous improvement, whereas the Quality Assurance Manager emphasizes maintaining product and service quality standards.
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Service Excellence Manager
Hudsonville, MI • On-site
Full-time
Posted 24 days ago
Job description
About Us
Michigan Air Solutions supplies the most efficient, reliable, and technologically advanced compressed air systems to a variety of industries. We joined the ELGi Equipments Ltd. family of companies in 2019 with ambitions for dramatic growth. By investing in talent and technology, we are poised for significant expansion and deeper penetration into the markets we serve.
The key to our unsurpassed reputation for quality and service is the ongoing dedication and talent of our team members. Our continuous pursuit of excellence includes providing competitive compensation packages, comprehensive benefits, professional development, and challenging growth opportunities to our valued team members.
About the Opportunity
The Service Excellence Manager oversees the field service department. The role demands for about 60% of the time being spent visiting customers and 40% of the time performing office duties, reporting, and strategic activities. The Service Excellence Manager is responsible for growing the service footprint and increasing the share of service business in their respective area by ensuring that service requests are fulfilled in a timely and thorough manner and that the service technicians are equipped with the right tools, skills, and resources to go above and beyond our customers' needs.
As Service Excellence Manager, you will:
Grow Service Business
- Work on service leads, prepares and presents customers with competitive quotes for service contracts/ Ad hoc services and follow up till closure.
- Take necessary service initiatives to ensure service revenue targets are met for their respective region.
- Provide a 3-month rolling forecast each month on service revenue estimates.
Provide Best-in-class Service Delivery
- Perform on-site quality audits, meet with customers' key personnel to build rapport, visit lost-customers and dis-satisfied customers to ensure service execution and customer satisfaction is best-in-class.
- Review, verify, and invoice completed service jobs within 2 days of delivering the service.
- Ensure service / troubleshooting are done right the first time.
- Build strong processes to ensure breakdown and restoration are done within 8-hours.
Build and Manage an Effective Field Service Workforce
- Hire effective Field Service technicians as per budget to ensure sufficient & competent resources are available to execute field service.
- Co-own technician's utilization % with the Service coordination team
- Oversight on technician incentive programs
- Review and approve technician's general and service time, and approve PTOs
- Offer and arrange continuous training for all field technicians and onboarding new service technicians to ensure their skills are constantly enhanced.
- Establish and enforce operating procedures and work standards that will ensure adequate performance and personnel safety.
- Ensure technicians have the right & up-to-date certifications required to perform their job duties.
Oversee on Local Operations
- Perform timely EHS audits in their respective location.
- Ensure that trucks, trailers, rental fleet, tools, and shops are clean, up kept, and in working condition.
- Communicating with technicians, customers, vendors, and other relevant parties in matters of service, issues, complaints, questions, and requests in a prompt and professional manner.
- Performing administrative duties, such as verifying jobs, keeping track of parts sent out / received back in, review service reports, review performance metrics and KPIs, reviewing gas logs, review and approve local operational expenses for AP processing and other tasks.
About You
The Service Excellence Manager opportunity may be a match for you if you have the following qualifications:
- High School Diploma or equivalent; bachelor's degree preferred.
- Driver's License with a clean driving record
- Minimum of 5 years' mechanical and/or electrical service technician experience (or) a minimum of 5 years' managing a field service business
- Ability to prioritize tasks with strong time management skills
- Effective written and oral communication skills
- Strong interpersonal skills
- Ability to work independently as well as collaboratively
- Keen attention to detail
- Knowledge of OSHA regulatory standards