Provide remote troubleshooting support using Hitachi diagnostic software * Deliver training and ... with excavators and wheel loaders * Advanced knowledge of hydraulic, electrical, and powertrain ...
Provide remote troubleshooting support using Hitachi diagnostic software * Deliver training and ... with excavators and wheel loaders * Advanced knowledge of hydraulic, electrical, and powertrain ...
Heavy Equipment - Technical Product Support Specialist (Remote)
Scottsdale, AZ ยท Remote
$30 - $40/hr
Provide remote troubleshooting support using Hitachi diagnostic software * Deliver training and ... with excavators and wheel loaders * Advanced knowledge of hydraulic, electrical, and powertrain ...
Quick apply
Heavy Equipment - Technical Product Support Specialist (Remote)
Scottsdale, AZ ยท Remote
$30 - $40/hr
Provide remote troubleshooting support using Hitachi diagnostic software * Deliver training and ... with excavators and wheel loaders * Advanced knowledge of hydraulic, electrical, and powertrain ...
Archaeologist
Flagstaff, AZ ยท On-site +1
$45K - $54K/yr
... and excavation fieldwork. * Ability to work outdoors in extreme temperatures and in remote locations (camping is a possibility). * Ability to walk up to 10 miles per day over steep terrain for ...
Archaeologist
Flagstaff, AZ ยท On-site +1
$45K - $54K/yr
... and excavation fieldwork. * Ability to work outdoors in extreme temperatures and in remote locations (camping is a possibility). * Ability to walk up to 10 miles per day over steep terrain for ...
Brownfields Mid-Level Environmental Scientist (Field Oversight - West)
Phoenix, AZ ยท On-site +1
$80K/yr
This position is considered remote, but candidates must be geographically located near these areas ... excavation and drilling companies * Support providing soil and groundwater assessments, soil gas ...
Brownfields Mid-Level Environmental Scientist (Field Oversight - West)
Phoenix, AZ ยท On-site +1
$80K/yr
This position is considered remote, but candidates must be geographically located near these areas ... excavation and drilling companies * Support providing soil and groundwater assessments, soil gas ...
Brownfields Mid-Level Environmental Scientist (Field Oversight - West)
Phoenix, AZ ยท On-site +1
$80K/yr
This position is considered remote, but candidates must be geographically located near these areas ... excavation and drilling companies * Support providing soil and groundwater assessments, soil gas ...
Brownfields Mid-Level Environmental Scientist (Field Oversight - West)
Phoenix, AZ ยท On-site +1
$80K/yr
This position is considered remote, but candidates must be geographically located near these areas ... excavation and drilling companies * Support providing soil and groundwater assessments, soil gas ...
Temporary Archaeological Field Technician
Tempe, AZ ยท On-site +1
$24 - $26/hr
... excavation. * Ability to walk up to 10 miles per day over steep terrain for extended periods of time. * Ability to work in remote locations. * Proficiency with electronic devices such as smartphones ...
Temporary Archaeological Field Technician
Tempe, AZ ยท On-site +1
$24 - $26/hr
... excavation. * Ability to walk up to 10 miles per day over steep terrain for extended periods of time. * Ability to work in remote locations. * Proficiency with electronic devices such as smartphones ...
Archaeology Field Technician - Arizona
Prescott, AZ ยท On-site +1
$20 - $25/hr
Experience performing archaeological survey and excavation * Ability to work in diverse, often ... Some projects may require long-term remote camping to be executed. * Opportunities for post-field ...
Archaeology Field Technician - Arizona
Prescott, AZ ยท On-site +1
$20 - $25/hr
Experience performing archaeological survey and excavation * Ability to work in diverse, often ... Some projects may require long-term remote camping to be executed. * Opportunities for post-field ...
Archaeology Field Technician - New Mexico
Prescott, AZ ยท On-site +1
$20 - $25/hr
Experience performing archaeological survey and excavation * Ability to work in diverse, often ... Some projects may require long-term remote camping to be executed. * Opportunities for post-field ...
Archaeology Field Technician - New Mexico
Prescott, AZ ยท On-site +1
$20 - $25/hr
Experience performing archaeological survey and excavation * Ability to work in diverse, often ... Some projects may require long-term remote camping to be executed. * Opportunities for post-field ...
Temporary Archaeological Field Technician
Flagstaff, AZ ยท On-site +1
$22 - $26/hr
Participating in archaeological excavation, monitoring, and pedestrian survey projects as a crew ... Ability to work outdoors in extreme temperatures and in remote locations (camping is a possibility)
Temporary Archaeological Field Technician
Flagstaff, AZ ยท On-site +1
$22 - $26/hr
Participating in archaeological excavation, monitoring, and pedestrian survey projects as a crew ... Ability to work outdoors in extreme temperatures and in remote locations (camping is a possibility)
Excavation Remote information
What is an excavation remote?
What are the key skills and qualifications needed to thrive as an excavation remote operator?
What is the difference between Excavation Remote vs Excavation On-Site?
| Aspect | Excavation Remote | Excavation On-Site |
|---|---|---|
| Work Environment | Primarily remote, using digital tools and communication | Physical presence at excavation sites |
| Required Credentials | Certifications in surveying, project management, or GIS; technical skills | Certifications in excavation safety, heavy equipment operation, or civil engineering |
| Industry Usage | Design, planning, and remote supervision roles | Hands-on excavation, site preparation, and physical labor |
Excavation Remote roles focus on planning, supervision, and technical oversight from a distance, often involving digital tools. In contrast, Excavation On-Site positions require physical presence for hands-on work. Both roles are essential in the excavation industry but differ significantly in work environment and required skills.
What are the typical challenges faced by remote excavation professionals, and how can they be addressed?
Heavy Equipment - Technical Product Support Specialist (Remote)
Phoenix, AZ โข On-site, Remote
Full-time
Posted 23 days ago
Job description
SUMMARY
Reporting to the Manager of Technical Support, this individual will be a Strategic Accounts Product Support Specialist, combining excellent customer service skills with strong account management support. Assisting customers with the day-to-day inquiries and troubleshooting customer care. The ideal candidate is able to collaborate with other team members effectively, providing technical expertise on Hitachi construction equipment products while managing multiple priorities and resolving complex technical challenges.
RESPONSIBILITIES
Technical Support
- Partner with strategic accounts to diagnose and resolve technical issues in a timely manner
- Monitor and review active cases across the dealer network to ensure prompt resolution
- Create and manage detailed Field Information Reports (FIRs) with accurate troubleshooting data
- Track and ensure completion of all service campaigns within required timelines
- Provide remote troubleshooting support using Hitachi diagnostic software
- Deliver training and technical guidance to strategic account technicians
- Support additional tasks and initiatives as assigned by management
- Provide technical parts assistance to strategic accounts
- Ensure parts manuals and documentation are current within Smart Equip
- Collaborate with HCMA parts teams to deliver accurate technical support
- Assist strategic accounts in properly filing warranty claims
- Partner with accounts to improve warranty reimbursement rates and processes
- 5-10 years of hands-on experience with excavators and wheel loaders
- Advanced knowledge of hydraulic, electrical, and powertrain systems
- Strong customer-focused mindset with a service-oriented approach
- Proficiency in Microsoft Office (Word, Excel) and general computer skills
- Exceptional attention to detail and a proactive, positive attitude
- Strong communication, presentation, and collaboration skills
- Excellent organizational and prioritization abilities
- Self-starter with the ability to work independently and within a team
- Demonstrated problem-solving skills with creativity and sound judgment
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