Events Operations Manager Jobs in Middleton, WI (NOW HIRING)

Salary : $59,520.24 Annually
Location : 201 W. Mifflin, Madison, WI
Job Type: PERMANENT FULL TIME
Job Number: 2026-00278
Department: Library
Opening Date: 09/03/2026
Closing Date: 9/10/2026 11:59 PM Central
Comp. Group/Range: 32/06
General Description
The Madison Public Library is looking to hire an Event Services Specialist! This is responsible administrative and programmatic work, involving all aspects of event services, including but not limited to room reservations, building rentals, caterers, bar service, and other vendors associated with rental events. The work includes serving as the weekend operations manager providing administrative support, program coordination of services, as well as serving as a resource to the public, staff, and volunteers. The position will work closely with the public, vendors, renters, and must be able to communicate in a positive manner while still requiring that visitors and rental clients follow appropriate Library policies and procedures.
Skills needed for this position include:

• Strong leadership skills with the ability to train, support, and guide team members.
• Excellent organizational, multitasking, and attention-to-detail skills in a busy environment.
• Exceptional customer service and communication skills with a commitment to creating a welcoming experience for all guests.
• Ability to collaborate effectively with staff across departments, vendors, and external partners.

Applications received from this posting will be used to fill the current vacancy and create an eligibility list for vacancies that occur within this classification in the next six (6) months.
HOURS: Standard work hours are 8:15 am to 5:00 pm, Monday through Friday; however, the work schedule requires flexibility, including working evenings and weekends depending upon service needs.
IMPORTANT: YOU MUST ATTACH A COVER LETTER IN THE ATTACHMENTS SECTION OF YOUR APPLICATION. THIS COVER LETTER SHOULD SPECIFICALLY DESCRIBE YOUR EXPERIENCE PLANNING, COORDINATING, AND OVERSEEING EVENTS, RENTALS, PROGRAMS OR CUSTOMER-FACING OPERATIONS. IN YOUR RESPONSE, PROVIDE A SPECIFIC EXAMPLE OF AN EVENT, PROGRAM OR PROJECT YOU MANAGED THAT REQUIRED COORDINATING MULTIPLE VENDORS, MANAGING COMPETING PRIORITIES, AND ENSURING A POSITIVE CUSTOMER EXPEREINCE.
**APPLICATIONS RECEIVED WITHOUT THIS ATTACHED COVER LETTER WILL BE ELIMINATED FROM CONSIDERATION.**
Employees may be eligible for loan forgiveness through the .
Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn't match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community.
Examples of Duties and Responsibilities
Coordination for MPL Events

• Coordinate private event, public event and meeting room reservation details including registrations, contracts, reservation and attendance data.
• Provide tours to potential renters.
• Act as liaison with caterers and other vendors.
• Inform the public about facility rental fees and policies.
• Create event layouts and detailed timelines.
• Direct Maintenance staff on event set up and clean up and security staff.
• Serve as on-site specialist for private and public events to ensure a positive customer experience.
• Monitor and troubleshoot Audio Visual (AV) and technology.
• Document and assess space use policy.
• Assess and establish space use pricing relative to market rates.

Administrative Office Support

• Provide customer service in the Administration office via phone, email and in person.
• Provide backup for other administrative office staff.
• Train and direct interns, event aides, and volunteers.
• Act as a liaison with other Library departments to ensure effective events communication.
• Provide referrals to managers and provide first-line complaint resolution.
• Back up security monitors.

Miscellaneous

• Foster community through a commitment to continued personal growth, specifically in the areas of racial equity and social justice.
• Actively participate in staff meetings, system-wide meetings, etc.
• Engage with co-workers positively and constructively to help improve processes and communication across our buildings and systems.

Perform other duties as assigned.
Minimum Qualifications

• Two (2) years of experience in applying the following:
  
  • Customer service policies and procedures;
  • Event planning practices and procedures;
  • Computers and computer software applicable to the duties of the position, including Microsoft Excel, Outlook, and Word (or similar programs/applications).

-OR-

• Associate's degree from an accredited college or university in Business Administration, Communications, Event Management, Hospitality Management, Marketing, Public Relations, Sales Management, or a closely related field; AND
• One (1) year of responsible administrative support experience that included significant administrative responsibilities involving complex clerical, administrative, and/or accounting/financial systems and procedures.

-OR-

• Bachelor's (or higher level) degree from an accredited college or university in Business Administration, Communications, Event Management, Hospitality Management, Marketing, Public Relations, Sales Management, or a closely related field.

Other equivalent combinations of training and/or experience which can be demonstrated to result in the possession of the knowledge, skills, and abilities necessary to perform the duties of this position will also be considered.
The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore, successful candidates will have demonstrated ability to effectively work with multicultural communities.
For a complete list of the knowledge, skills and abilities, please view
Special Requirements
Ability to meet transportation requirements.
Physical Requirements:

• Ability to lift/carry up to 50 pounds.
• Ability to reach, bend, and sit and/or stand and walk continuously for long periods of time.
• Ability to work in environments with amplified sound for extended periods.
• Ability to assist with moving tables, chairs, and other room set-up items.

*Payroll title is Program Assistant 1 - Library
The City of Madison offers excellent pay and benefits for employees. City Ordinances, handbooks, and labor contracts provide specifics; the description here is not to be considered a binding statement but offers an informal summary.
Compensation
The City of Madison strives to pay competitive wages. View the current for pay for all classifications. Employees receive increases based on tenure with the City.
Benefits
The City offers a competitive benefits package, including a generous leave package, a variety of insurance options, and non-traditional benefits such as optional pet insurance, a bus pass for all employees, and the possibility of flexible work schedules. A brief summary of benefits is listed below. Please visit our for more information.
Leave
Vacation is earned upon starting employment and can be used after completion of probation. The general vacation schedule is below.
0-3 years 10 work days of vacation
After 3 years 12-1/2 days
After 7 years 15 days
After 11 years 17-1/2 days
After 15 years 20 days
After 19 years 25 days
After 27 years 27 days
Employees earn 3.5 personal days in addition to vacation.
Employees receive eight official paid holidays (New Year's Day, Martin Luther King, Jr. Holiday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Christmas Day), as well as 3 paid leave days (the Friday after Thanksgiving, Christmas Eve, New Year's Eve).
Employees also earn 13 sick days annually that may accrue to a total of 150 days.
Retirement
The City of Madison participates in the Wisconsin Retirement System through the State of Wisconsin Department of Employee Trust Funds.
Insurance
The City of Madison offers a variety of optional insurance programs including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Pet Insurance
• Life Insurance
• Income Continuation Insurance (for short and long-term disability)
• Long Term Care Insurance

Other Benefits
The City offers numerous other benefits and programs for employees, including:
• 457(b) deferred compensation plans
• Employee Assistance Program
• Bus Pass on Madison Metro
• Flexible Work Schedules
• Employer-paid Training
01
I understand that this position requires a flexible schedule, including regular Monday through Friday work as well as occasional evenings and weekends based on event needs. I am able to meet these scheduling requirements.

• ACKNOWLEDGEMENT

02
Do you have an Associate's degree or higher in Business Management, Restaurant & Tourism Management, Event Management, Public Administration, or a closely related field? (Please note that a degree is not required for this position)

• Yes
• No

03
If you answered Yes to the previous question, please indicate the degree type (s) and field(s) of study.
04
How much experience do you have applying customer service policies and procedures? (This may have included answering common customer questions, offering recommendations to customers, taking steps to resolve customer complaints, troubleshooting technical issues for customers, following up with customers to guarantee satisfaction, or performing other related functions)

• None
• Some, but less than one (1) year
• One (1) to less than two (2) years
• Two (2) to less than three (3) years
• Three (3) or more years

05
Please indicate your professional experience working in hospitality, event management, conference services, banquet operations, wedding coordination, or meeting services.

• None
• Some, but less than one (1) year
• One (1) to less than two (2) years
• Two (2) to less than three (3) years
• Three (3) or more years

06
How much experience do you have in managing schedules, bookings, and operations such as maintenance and staff workflows for a physical space or spaces, or performing other related functions?

• None
• Some, but less than one (1) year
• One (1) to less than two (2) years
• Two (2) to less than three (3) years
• Three (3) or more years

07
Please indicate the work tasks that you have regularly performed for AT LEAST TWO (2) years from the list below. (Check all that apply)

• Provided over the phone customer service
• Provided in person customer service
• Operate AV equipment for events
• Conducted facility/event space tours
• Set up/tear down furniture
• Used billing software to take payments
• None of the above

08
Please indicate your experience using Microsoft Outlook 365.

• Advanced (Can create complex rules, use macros to automate tasks, utilize conditional formatting, manage multiple calendars, create and manage distribution lists, export and import contacts, and delegate and track tasks)
• Intermediate (Can filter, search, and archive emails. Can use rules to manage incoming emails. Can share calendars, redirect meeting requests, manage contact groups, and set up auto-responders)
• Beginner (Can create, send, receive, and forward emails. Can organize emails into folders, create signatures, and attach files. Can make appointments and manage calendar invites. Can add, edit, and manage contacts)
• No experience

09
Please indicate your experience using Microsoft Excel 365.

• Advanced (Can manage and organize large amounts of data and create complex spreadsheet models, interactive dashboards, and customizable templates. Can design and implement complex formulas, including array formulas.)
• Intermediate (Can use more complex formulas, such as VLOOKUP, and can create and manipulate pivot tables, sort and filter data, and use conditional formatting
• Beginner (Can perform fundamental tasks such as data entry, basic formulas, and basic chart creation. Can use basic spreadsheet formatting, cell references, styles, and keyboard shortcuts)
• No experience

10
Please indicate your level of experience with Microsoft Word 365.

• Advanced (Can create a Table of Authorities in a brief)
• Intermediate (Can create a table, insert a footnote, insert header/footer)
• Beginner (Can perform fundamental tasks such as basic formatting, copying, pasting, changing fonts)
• No experience

11
PLEASE READ CAREFULLY--YOU WILL BE REQUIRED TO ANSWER THE PROMPT IN YOUR COVER LETTER. By checking this box, I acknowledge that a cover letter (maximum of one (1) page) is required and must be submitted as an attachment in the 'Attachment' section of the application; and will be evaluated on writing ability, including spelling and grammar.Describe your experience planning, coordinating, and overseeing events, rentals, programs, or customer-facing operations. In your response, provide a specific example of an