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Events Operations Manager Jobs in Macon, GA (NOW HIRING)

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Events Operations Manager information

See Macon, GA salary details

$20.1K

$57.6K

$87.8K

How much do events operations manager jobs pay per year?

As of Jul 6, 2026, the average yearly pay for events operations manager in Macon, GA is $57,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $67,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Events Operations Manager, and why are they important?

To thrive as an Events Operations Manager, you need strong organizational skills, attention to detail, and experience in event planning or hospitality management, often supported by a relevant degree or certification. Familiarity with event management software (such as Cvent or Eventbrite), budgeting tools, and logistics systems is typically required. Exceptional problem-solving abilities, leadership, and effective communication set top professionals apart in this role. These competencies are crucial for ensuring seamless event execution, client satisfaction, and the ability to handle unexpected challenges efficiently.

What are some common challenges faced by Events Operations Managers during large-scale events, and how can they be addressed?

Events Operations Managers often encounter challenges such as last-minute changes, logistical coordination, and ensuring smooth communication among vendors, staff, and clients. To address these, it's important to develop detailed contingency plans, maintain clear lines of communication, and conduct thorough walkthroughs before the event. Building strong relationships with reliable vendors and having a responsive team also helps in quickly resolving unexpected issues. Being adaptable and proactive is key to ensuring successful event execution.

What does an Events Operations Manager do?

An Events Operations Manager is responsible for planning, coordinating, and overseeing the logistics of events such as conferences, meetings, exhibitions, and corporate gatherings. They manage event budgets, coordinate with vendors and suppliers, supervise event staff, and ensure that all aspects of the event run smoothly. Their role involves problem-solving on-site, handling unexpected issues, and ensuring client satisfaction. Overall, they play a key role in making sure events are executed efficiently and effectively.

What is the difference between Events Operations Manager vs Event Coordinator?

AspectEvents Operations ManagerEvent Coordinator
ResponsibilitiesOversees event logistics, manages teams, ensures smooth executionAssists with planning, coordinates vendors, manages on-site activities
Required SkillsLeadership, project management, vendor negotiationCommunication, organization, multitasking
Work EnvironmentManagement level, often in corporate or large event settingsSupport role, often in various event types
CertificationsEvent management certifications preferredRelevant certifications optional

The main difference is that the Events Operations Manager holds a leadership role, overseeing the entire event process, while the Event Coordinator supports planning and execution. The manager focuses on logistics and team management, whereas the coordinator handles day-to-day tasks. Both roles require strong organizational skills, but the manager typically has more experience and responsibility.

What job categories do people searching Events Operations Manager jobs in Macon, GA look for? The top searched job categories for Events Operations Manager jobs in Macon, GA are:
What cities near Macon, GA are hiring for Events Operations Manager jobs? Cities near Macon, GA with the most Events Operations Manager job openings:
Events Operations Manager jobs near you
Infographic showing various Events Operations Manager job openings in Macon, GA as of June 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $57,600 per year, or $27.7 per hour.

Customer Operations Manager

PELSIS NORTH AMERICA LIMITED

Jackson, GA • On-site

$90K - $105K/yr

Full-time

Posted 22 days ago

Job description

SUMMARY:


The Customer Operational Manager is responsible for leading and developing the Customer Service team to ensure exceptional service delivery to Pelsis customers. This role oversees daily customer service operations, ensures efficient order processing, resolves escalated customer concerns, and supports the sales organization by maintaining strong customer relationships.

The Customer Operational Manager collaborates closely with Sales, Operations, Supply Chain, and Finance to ensure accurate order management, effective communication, and high levels of customer satisfaction across the North American market.

In addition, this role will help scale and evolve the team over time, including preparing the organization for future functions such as Account Management and Inside Sales. The ideal candidate will bring prior experience supporting or leading these roles to ensure a smooth and effective expansion of customer‑facing capabilities as the business grows.

DUTIES AND RESPONSIBILITIES:

  • Lead, coach, and develop the Customer Service team to deliver excellent customer support and maintain high service standards.
  • Oversee daily customer service operations including order entry, order tracking, product inquiries, and issue resolution.
  • Ensure timely and accurate processing of customer orders while maintaining compliance with company policies and procedures.
  • Serve as the escalation point for complex customer issues and work cross-functionally to resolve them quickly and effectively.
  • Partner closely with the Sales team to support customer accounts, pricing inquiries, promotions, and order coordination.
  • Monitor customer service performance metrics such as response times, order accuracy, and customer satisfaction levels.
  • Develop and implement processes that improve operational efficiency and enhance the customer experience.
  • Collaborate with Supply Chain and Operations to address inventory availability, shipping timelines, and fulfillment challenges.
  • Train and mentor customer service representatives to ensure consistent performance and professional growth.
  • Assist in implementing systems, tools, and reporting that support improved customer service operations.
  • Prepare reports and provide updates to leadership on service performance, trends, and opportunities for improvement.
  • Support long-term organizational growth by helping design workflows, processes, and structure for future Account Managers and Inside Sales personnel.
  • Participate in hiring, onboarding, and developing future customer‑facing roles as the department expands (e.g., Account Managers, Inside Sales Representatives).
  • Ensure cross-functional alignment between Customer Service, future Account Management, and Inside Sales functions to deliver a seamless customer experience.

QUALIFICATIONS:

  • Bachelor’s degree in Business Administration, Communications, or related field preferred.
  • 3-5 years in a leadership role managing business-to-business (B2B)customer service, customer operations, or account support teams.
  • Prior experience of managing or supervising a customer service team strongly preferred.
  • Experience supporting or leading Account Management and/or Inside Sales teams strongly preferred; candidate must demonstrate ability to build scalable customer-facing functions.
  • Proven track record of developing team structures, processes, and performance standards for growing commercial organizations.
  • Excellent communication, problem-solving, and conflict resolution abilities.
  • Experience working in a manufacturing, distribution, or B2B environment preferred.
  • Ability to work cross-functionally with sales, operations, and supply chain teams.
  • Strong organizational and time management skills with the ability to manage multiple priorities.
  • Proficiency with ERP systems, CRM platforms, and Microsoft Office applications.


PHYSICAL DEMANDS AND WORK ENVIRONMENT:

  • Primarily office-based work environment.
  • Prolonged periods of sitting and working on a computer.
  • Occasional walking through warehouses or manufacturing areas when supporting operations.
  • May require occasional travel for customer visits, meetings, or company events.

EEO STATEMENT:

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status.

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