Document work, time, and outcomes clearly in ticketing and tracking systems. * Follow established ... Clear and direct communication, especially during service-impacting events. * Strong judgment when ...
Document work, time, and outcomes clearly in ticketing and tracking systems. * Follow established ... Clear and direct communication, especially during service-impacting events. * Strong judgment when ...
Network Infrastructure Lead Technician
Atlanta, GA · On-site +1
Document work, time, and outcomes clearly in ticketing and tracking systems. * Follow established ... Clear and direct communication, especially during service-impacting events. * Strong judgment when ...
Network Infrastructure Lead Technician
Atlanta, GA · On-site +1
Document work, time, and outcomes clearly in ticketing and tracking systems. * Follow established ... Clear and direct communication, especially during service-impacting events. * Strong judgment when ...
Event Ticketing Remote information
What is an event ticketing remote job?
Event ticketing remote jobs involve managing the sales, distribution, and customer service related to tickets for various events, all while working from a remote location. These roles may include tasks such as processing ticket orders, handling attendee inquiries, troubleshooting technical issues, and coordinating with event organizers. Remote ticketing professionals often use specialized software to manage bookings and ensure a smooth experience for event attendees. This type of job is ideal for those with strong communication skills and a good understanding of online platforms.
What are the key skills and qualifications needed to thrive as an event ticketing remote specialist?
To thrive as an Event Ticketing Remote Specialist, you need strong customer service skills, attention to detail, and familiarity with ticketing platforms, often supported by a high school diploma or equivalent. Experience with ticketing systems like Eventbrite, Ticketmaster, or Tessitura, and proficiency in CRM software are typically required. Excellent communication, problem-solving abilities, and the ability to work independently help you stand out in this remote role. These skills ensure accurate ticket processing, efficient customer support, and a smooth experience for event attendees.
What are some common challenges faced in a remote event ticketing role, and how can I prepare for them?
In a remote event ticketing role, one of the main challenges is managing high volumes of customer inquiries, especially during peak sales or event dates. It’s important to be comfortable with multiple communication channels, such as email, live chat, and phone support, while maintaining accuracy and efficiency. Additionally, you'll need to quickly adapt to ticketing software and resolve issues like payment problems or ticket delivery concerns. Building strong organizational skills and staying up-to-date on event details will help you succeed in this fast-paced, customer-focused environment.
What are popular job titles related to Event Ticketing Remote jobs in Georgia?
For Event Ticketing Remote jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Event Ticketing Remote jobs in Georgia look for?
The top searched job categories for Event Ticketing Remote jobs in Georgia are:
What cities in Georgia are hiring for Event Ticketing Remote jobs?
Cities in Georgia with the most Event Ticketing Remote job openings:
Full-time
Re-posted 24 days ago
Job description
Location: Atlanta, GAAbout Switch
At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.
We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.
The Role: Network Infrastructure Lead TechnicianThis role serves as the senior technical lead for physical network infrastructure work within Switch facilities. You execute complex installs, act as the primary escalation point for urgent infrastructure issues, and provide technical guidance to other technicians. The role is hands-on and operates in a 24/7/365 mission-critical environment.
What You’ll Do- Lead and coordinate complex physical network and circuit installations based on approved service orders.
- Perform advanced installation, maintenance, and troubleshooting of customer and Switch network infrastructure.
- Act as the primary escalation point for urgent Network Infrastructure issues during assigned shifts.
- Provide technical guidance and day-to-day mentorship to Network Infrastructure Technicians.
- Deliver hands-on and classroom-style training sessions in coordination with management.
- Create and maintain accurate Design Layout Records in a web-based system.
- Install and support AC and DC power systems, including rectifiers, fuse alarm panels, and power converters.
- Support Distributed Antenna System installations and related infrastructure.
- Conduct or support site surveys for new and existing installations, including office builds and wireless infrastructure.
- Perform service activations, migrations, and disconnects.
- Troubleshoot down circuits, support turn-ups, and validate network infrastructure.
- Lead facility decommissions and infrastructure removals, including documentation updates.
- Interpret, investigate, and remediate mission-critical alerts.
- Perform quality assurance reviews to ensure work meets Switch standards.
- Document work, time, and outcomes clearly in ticketing and tracking systems.
- Follow established escalation and notification procedures using sound judgment.
- Provide input on process improvements for network operations and customer support.
- Work flexible schedules that support 24/7/365 operations.
- A senior technician who is trusted to lead complex work and guide others.
- Clear and direct communication, especially during service-impacting events.
- Strong judgment when prioritizing issues and escalating appropriately.
- A calm, methodical approach when working under pressure.
- Consistent reliability, follow-through, and attention to detail.
- Advanced hands-on experience with data center network infrastructure deployments.
- Strong knowledge of industry cabling standards, power systems, and fault-tolerant designs.
- Proven ability to troubleshoot layer 1 connectivity and hardware issues.
- Experience creating and delivering technical training or mentorship.
- Comfort serving as an escalation point without direct people management authority.
- Proficiency with ticketing, documentation, and communication systems.
- Strong written and verbal communication skills.
- Ability to manage confidential information appropriately.
- Willingness to travel locally or domestically as needed.
- A Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.
- Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.
- Flexibility & Remote Opportunities – Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.
- Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.
- Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!
This is more than a job—it’s a mission. If you’re ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you.
Apply Now and Let’s Build the Future Together.