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Event Ticketing Remote Jobs in Georgia (NOW HIRING)

Glytec

Technical Support Specialist

Atlanta, GA · On-site +1

This is a remote role. Candidates must be located in the Metro Atlanta, Georgia area for periodic ... company events. What You'll Do * Provide technical support for customers across software ...

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Event Ticketing Remote information

What are some common challenges faced in a remote event ticketing role, and how can I prepare for them?

In a remote event ticketing role, one of the main challenges is managing high volumes of customer inquiries, especially during peak sales or event dates. It’s important to be comfortable with multiple communication channels, such as email, live chat, and phone support, while maintaining accuracy and efficiency. Additionally, you'll need to quickly adapt to ticketing software and resolve issues like payment problems or ticket delivery concerns. Building strong organizational skills and staying up-to-date on event details will help you succeed in this fast-paced, customer-focused environment.

What are the key skills and qualifications needed to thrive as an event ticketing remote specialist?

To thrive as an Event Ticketing Remote Specialist, you need strong customer service skills, attention to detail, and familiarity with ticketing platforms, often supported by a high school diploma or equivalent. Experience with ticketing systems like Eventbrite, Ticketmaster, or Tessitura, and proficiency in CRM software are typically required. Excellent communication, problem-solving abilities, and the ability to work independently help you stand out in this remote role. These skills ensure accurate ticket processing, efficient customer support, and a smooth experience for event attendees.

What is an event ticketing remote job?

Event ticketing remote jobs involve managing the sales, distribution, and customer service related to tickets for various events, all while working from a remote location. These roles may include tasks such as processing ticket orders, handling attendee inquiries, troubleshooting technical issues, and coordinating with event organizers. Remote ticketing professionals often use specialized software to manage bookings and ensure a smooth experience for event attendees. This type of job is ideal for those with strong communication skills and a good understanding of online platforms.
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Event Ticketing Remote jobs near you

Technical Support Specialist

Glytec

Atlanta, GA • On-site, Remote

Full-time

Posted 12 days ago

Job description

Technical Support Specialist

Full-Time On-Call Rotation

For 20 years, Glytec has built an insulin and metabolic intelligence SaaS platform that hospitals and health plans rely on to help prevent patient harm and standardize workflows across the continuum of care. Join our mission as a Technical Support Specialist and help our partners deliver meaningful outcomes.If you thrive where innovation drives constant change and want to be part of a team that's saving lives, this role is for you!

Location requirement:This is a remote role. Candidates must be located in the Metro Atlanta, Georgia area for periodic travel to the office and company events.

What You'll Do
  • Provide technical support for customers across software customizations, reports, data migrations, patches, and change requests
  • Triage incoming support requests, independently resolve moderate to complex issues, and escalate high-priority cases appropriately
  • Monitor support queues and ensure timely customer communication and follow-up
  • Prepare and maintain technical documentation including user guides, knowledge base articles, installation instructions, and functional specifications
  • Collaborate with cross-functional teams on issue resolution and customer communications
  • Identify process improvement opportunities and contribute to workflow enhancements and operational initiatives
  • Serve as a backup to the IT Help Desk, providing on-site support as needed
  • Participate in a 24/7 on-call support rotation
What We're Looking For
  • Must be located in the Metro Atlanta, Georgia area
  • 2-4 years of experience in technical support, software support, or IT support
  • Demonstrated ability to troubleshoot and resolve issues across software, integrations, and data systems
  • Solid critical thinking, problem-solving, time management, and organizational skills with close attention to detail
  • Excellent communication and customer service skills
  • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field preferred
Nice to Have
  • Experience with EMR/EHR systems or healthcare technology
  • SQL, data analysis, or database experience
  • Familiarity with HL7 interface engines or healthcare integrations
  • Experience with ticketing systems and support environments

Why Glytec?

Join a purpose-driven company, work with a talented team, and enjoy competitive pay, benefits, and opportunities for growth.

Apply