UNM Food, LoboCard Office, and the University Club are seeking a student employee to serve as a Guest Services and Event Assistant. This position will interact with customers, clients, and staff members in all three departments on a regular basis with a focus on operations and events at the University Club at The Championship Golf Course.
A successful candidate will be someone with strong customer service skills, a friendly demeanor, excellent attention to detail, and a flexible schedule. Evening and weekend hours may be necessary depending on the event schedule.
Duties and responsibilities may include, but are not limited to, the following:
- Assisting the University Club manager with daily operations and special event planning for members.
- Delivering excellent customer service to faculty, staff, and students in each interaction.
- Giving tours of the event space.
- Scheduling events within our event management software.
- Answer phone call and email inquiries about renting meeting rooms or event space.
- Assisting clients and coordinating schedules with event planning logistics, catering, and on-site event coordination.
- On-site facilitation of events ensuring that event operations are in accordance with event goals and objective; maintains relationships with attendees and resolves or manages the resolution of issues and problems as they arise.
- Plans, schedules and coordinates logistical activities for special events, which may include arrangements for registration, meeting facilities, food services, audio visual equipment with the client contact.
- Maintains records, reports, and conference and special event files as required in Excel, Word or PowerPoint.
- Assist with administrative duties for multiple departments.
- Assisting UNM Food with inventory management, vending solutions, and other various special projects.
- Ability to manage multiple tasks, adhere to a dependable schedule, and communicate scheduling needs in a timely manner.