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Reporting to the Testing Coordinator, the Testing Specialist performs administrative and proctoring duties to assist in the daily operations of the Student Disability Services (SDS) Testing Center.  The specialist manages the administration of exams, supervises and assigns tasks for testing proctors, and supports communications with faculty, students, and staff.

Required Qualifications

• Education: This position requires a high school diploma or GED
• Experience: Two (2) years of work experience. Bachelor's degree may substitute for experience.

• Knowledge, Skills, Abilities: Proficient computer skills; Ability to manage people and priorities effectively and efficiently; Knowledge of document conversion software; Ability to communicate effectively and professionally with constituents; Ability to develop and present training materials about test proctoring and assistive technology; Ability to stay abreast of current and emerging trends and information in testing and document conversion; Ability to maintain and present accurate records, reports, and statistical data; Ability to research, propose, and implement new technologies and procedures; Ability to maintain confidentiality in compliance with FERPA; Basic understanding of civil rights laws such as the Americans with Disabilities Act, Sections 504 & 508 of the Rehabilitation Act, and other applicable laws.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Qualifications

• Education: Bachelor's degree
• Experience: One (1) year experience in the testing industry, higher education, technology, or related field; Previous experience in a National College Testing Association (NCTA) certified testing center.

• Knowledge, Skills, Abilities: Knowledge of ADA and provision of disability-related accommodations; Advanced computer software skills; Skilled communicator; Knowledge of prescribed standards and guidelines in test administration; Proven ability to effectively manage multiple priorities and thrive in high-pressure environments

Work Location 

• Knoxville, TN; Onsite

Work Schedule

This position requires one or two evening shifts per week and occasional weekend work. Staff must be able to work extended hours during final exam periods and be available for potential overtime as needed.

Compensation and Benefits 

• UT market range: MR04
• Anticipated hiring range: Commensurate with education and experience
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions 

• For full consideration, applicants must electronically submit a resume and three references' names, addresses, and phone numbers. All materials for the position should be submitted through the University of Tennessee Human Resources application system. 

About The College/Department/Division The Division of Student Life is comprised of an outstanding group of professionals who create student-centered opportunities that contribute to a transformative Volunteer Experience. These opportunities allow students to grow their skills and knowledge outside of the classroom. From health and wellness to service and engagement, we provide opportunities where students exemplify the Volunteer Spirit, inspiring others to learn, lead, and serve.

Our departments provide essential services that support student success and future growth, fostering engagement, leadership, and wellness while enhancing belonging. Together, they create transformative experiences that help students achieve both academic and personal goals.

Exam Administration:

• Administer and oversee exams according to prescribed standards and guidelines for both day and evening testing hours, including monitoring the conduct of examinees

• Manage testing appointments, schedules, and customer service inquiries by communicating and providing information and assistance to faculty, staff, and students regarding exams

• Organize, prepare, and verify the accuracy of test materials

• Convert exam materials into accessible formats for use with assistive technology software

• Prepare various assistive technologies for students and troubleshoots if necessary

• Communicate with faculty, staff, and students and serve as a resource to facilitate testing accommodations to students, as well as promote productive working relationships with faculty and staff

• Maintain all supplies necessary for the efficient operation of the testing center

Document Conversion

• Document Conversion:  Assist in obtaining and/or converting appropriate instructional material in[to] accessible formats, ensuring timely delivery of requests

• Train and assist students with accessible text, software, and technology needs

• Perform quality control on completed materials

• Communicate and promote productive working relationships with students, faculty, and staff

Management/Training: 

• Assist in recruiting, hiring, training, and supervising test center proctors and couriers

• Assist in facilitating ongoing training for SDS staff and testing center employees

• Assist in managing the weekly scheduling of proctors