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Evening Remote Student Support Jobs in Rochester, NH

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Evening Remote Student Support information

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$15

$27

$56

How much do evening remote student support jobs pay per hour?

As of May 31, 2026, the average hourly pay for evening remote student support in Rochester, NH is $27.52, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $26.59 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Evening Remote Student Support, and why are they important?

To thrive as an Evening Remote Student Support, you need strong problem-solving abilities, familiarity with educational platforms, and a background in academic advising or customer service. Proficiency with learning management systems (LMS), communication tools like Zoom or Microsoft Teams, and ticketing systems is typically required. Excellent communication, patience, and adaptability help build rapport and effectively assist students during non-traditional hours. These skills are crucial to providing timely and effective support, enhancing student satisfaction, and ensuring smooth learning experiences outside regular business hours.

What are the main challenges faced by Evening Remote Student Support staff, and how can they effectively manage them?

Evening Remote Student Support staff often navigate challenges such as assisting students across multiple time zones, handling a high volume of inquiries during peak evening hours, and maintaining clear communication without in-person cues. To manage these, it’s helpful to stay organized, utilize available digital communication tools efficiently, and proactively clarify students’ needs. Building strong collaboration with faculty and other support staff also ensures students receive timely and accurate assistance, even after traditional office hours.

What are Evening Remote Student Support roles?

Evening Remote Student Support roles involve assisting students with academic, technical, or administrative questions outside of regular school hours, typically during the evening. These professionals work remotely, providing support through phone, email, chat, or online platforms. Their responsibilities may include answering student inquiries, offering guidance on coursework, troubleshooting technical issues, and helping with enrollment or registration. The goal is to ensure students receive the help they need when traditional support offices are closed, enhancing their learning experience and success.

What is the difference between Evening Remote Student Support vs Evening Remote Academic Advisor?

AspectEvening Remote Student SupportEvening Remote Academic Advisor
CredentialsHigh school diploma or equivalent; some roles may require post-secondary courseworkBachelor’s degree or higher in education, counseling, or related field
Work EnvironmentRemote, flexible evening hours, supporting students with technical or academic issuesRemote, evening hours, providing academic guidance and program advising
Employer & IndustryEducational institutions, tutoring companies, online learning platformsColleges, universities, online education providers
Search & Comparison IntentSupport roles focused on technical or general student assistanceGuidance and academic planning roles for students

While both roles are remote and involve supporting students during evening hours, Evening Remote Student Support primarily focuses on technical help and general assistance, whereas Evening Remote Academic Advisor provides academic guidance and program advising. The latter typically requires higher education credentials and a background in education or counseling.

What are popular job titles related to Evening Remote Student Support jobs in Rochester, NH? For Evening Remote Student Support jobs in Rochester, NH, the most frequently searched job titles are:
Evening Remote Student Support jobs near you
Licensed Crisis Counselor - Fully Remote in Merrimack, NH

Licensed Crisis Counselor - Fully Remote in Merrimack, NH

Protocall Services

Concord, NH • On-site, Remote

$28.55 - $32.55/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 22 days ago

Job description

Education (one of the following required):
  • MSW, PsyD, or PhD in a behavioral health field, OR
  • M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program

Licensure (must reside in NH and hold one of the following):
  • LCMHC-C
  • LICSW-C
  • LMFT-C
  • LCMHC
  • LMFT
  • LICSW
  • LP

Licensure Requirements: Licensure must be active and in good standing
Location Requirements: Remote, New Hampshire residency required
Benefits
  • Comprehensive medical, dental, and life insurance
  • 401(k) program with company match
  • Company-matched student loan repayment program
  • Short- and long-term disability (STD/LTD)
  • Employee Assistance Program (EAP)
  • Accrued PTO (earn up to 4 weeks in your first year)
  • Opportunities for professional growth and advancement

Compensation & Incentives
In addition to base hourly pay, our crisis counselors are eligible for the following incentives:
  • + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training.
  • + $1.00/hour - for working a full 40-hour schedule in the workweek post-training
  • Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team.

Who We Are
Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being.
We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.
About the Role
As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience.
Primary Responsibilities
  • Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
  • Build rapport, actively listen, and foster client engagement.
  • Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
  • Provide resources, coping strategies, referrals, and safety planning.
  • Intervene appropriately in emergent situations.
  • Maintain accurate, timely, and clinically sound documentation.
  • Multitask effectively while navigating multiple software systems.
  • While working from home, to maintain HIPAA compliance and ensure focus, we ask our crisis counselors to have a distraction-free, private office space with a door that locks. Along with hard-wired broadband or fiber internet with speeds of at least 10 Mbps that is not susceptible to frequent outages; satellite and cellular-based services (including Starlink, Viasat, Verizon 5G Cellular, T-Mobile 5G Cellular, etc.) are not permitted.

What You Can Expect
  • Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST
    A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment.
  • Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.

Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of each employee to manage their stress in a way that sustains our commitment to the highest level of client care, customer service, professional conduct, and a supportive work environment.
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different

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