E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ... Shift differential pay applied to evening and weekend shifts * Comprehensive training on hardware ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ... Shift differential pay applied to evening and weekend shifts * Comprehensive training on hardware ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ... Shift differential pay applied to evening and weekend shifts * Comprehensive training on hardware ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ... Shift differential pay applied to evening and weekend shifts * Comprehensive training on hardware ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ... Shift differential pay applied to evening and weekend shifts * Comprehensive training on hardware ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ... Shift differential pay applied to evening and weekend shifts * Comprehensive training on hardware ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ... Shift differential pay applied to evening and weekend shifts * Comprehensive training on hardware ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ... Shift differential pay applied to evening and weekend shifts * Comprehensive training on hardware ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ... Shift differential pay applied to evening and weekend shifts * Comprehensive training on hardware ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ... Shift differential pay applied to evening and weekend shifts * Comprehensive training on hardware ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ... Shift differential pay applied to evening and weekend shifts * Comprehensive training on hardware ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ... Shift differential pay applied to evening and weekend shifts * Comprehensive training on hardware ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ... Shift differential pay applied to evening and weekend shifts * Comprehensive training on hardware ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ... Shift differential pay applied to evening and weekend shifts * Comprehensive training on hardware ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ... Shift differential pay applied to evening and weekend shifts * Comprehensive training on hardware ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ... Shift differential pay applied to evening and weekend shifts * Comprehensive training on hardware ...
Remote Bilingual Specialist EMPACT
Tempe, AZ · Remote
$17.50 - $22.50/hr
Evening and night hours may berequired. * Assistthe hotline clinical coordinator in trainingnew ... Crisis, callcenterand chat & text experience preferred * Experience in the mental/behavioral health ...
Quick apply
Remote Bilingual Specialist EMPACT
Tempe, AZ · Remote
$17.50 - $22.50/hr
Evening and night hours may berequired. * Assistthe hotline clinical coordinator in trainingnew ... Crisis, callcenterand chat & text experience preferred * Experience in the mental/behavioral health ...
Outbound Telesales Agent-Remote
$14.25/hr
Ability to take directions from leadership via Zoom and chat Understanding that agent activity is ... Must be able to work a mix of morning, evening, and/or weekend shifts Equal Opportunity Employer ...
Outbound Telesales Agent-Remote
$14.25/hr
Ability to take directions from leadership via Zoom and chat Understanding that agent activity is ... Must be able to work a mix of morning, evening, and/or weekend shifts Equal Opportunity Employer ...
Agronomist
Saint Louis, MO · Remote
$23/hr
Louis, MO Remote + Occasional Travel to Office for Meetings $23/hr. + Benefits Product Generalist ... Provide evening/weekend support as needed during peak planting and harvest seasons Minimum Job ...
New
Agronomist
Saint Louis, MO · Remote
$23/hr
Louis, MO Remote + Occasional Travel to Office for Meetings $23/hr. + Benefits Product Generalist ... Provide evening/weekend support as needed during peak planting and harvest seasons Minimum Job ...
New
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$16.50 - $22.25/hr
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Flexible to work a structured schedule that includes evening hours up to 7:00 p.m. (EST) in a ... Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone ...
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Chat is 9am to 5pm, 7 days a week. Get Care Now is 7am to 10pm, 7 days a week. 25% of shifts will ... Physicians are allowed to work remotely, provided the remote internet connection is secure, and ...
Physician Virtual Medicine/Telehealth Department - Family Medicine
Denver, CO · On-site +1
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Chat is 9am to 5pm, 7 days a week. Get Care Now is 7am to 10pm, 7 days a week. 25% of shifts will ... Physicians are allowed to work remotely, provided the remote internet connection is secure, and ...
... remote environment ... This position takes place throughout the day, from early mornings to after-school evening hours ...
... remote environment ... This position takes place throughout the day, from early mornings to after-school evening hours ...
... remote environment ... This position takes place throughout the day, from early mornings to after-school evening hours ...
... remote environment ... This position takes place throughout the day, from early mornings to after-school evening hours ...
... remote environment ... This position takes place throughout the day, from early mornings to after-school evening hours ...
... remote environment ... This position takes place throughout the day, from early mornings to after-school evening hours ...
Evening Remote Chat Moderator information
See salary details
$13.94 - $17.55
16% of jobs
$21.15 is the 25th percentile. Wages below this are outliers.
$17.55 - $21.15
9% of jobs
$21.15 - $24.76
21% of jobs
The median wage is $25.79 / hr.
$24.76 - $28.37
15% of jobs
$28.37 - $31.97
9% of jobs
$34.22 is the 75th percentile. Wages above this are outliers.
$31.97 - $35.58
8% of jobs
$35.58 - $39.18
9% of jobs
$39.18 - $42.79
3% of jobs
$42.79 - $46.39
0% of jobs
$46.39 - $50
2% of jobs
$50 - $53.61
7% of jobs
$13
$30
$53
How much do evening remote chat moderator jobs pay per hour?
What is the difference between Evening Remote Chat Moderator vs Customer Support Agent?
| Aspect | Evening Remote Chat Moderator | Customer Support Agent |
|---|---|---|
| Credentials | Basic computer skills, communication skills | Basic computer skills, communication skills |
| Work Environment | Remote, online chat platform | Remote or on-site, phone or chat support |
| Industry Usage | Online communities, social platforms | Retail, tech, service industries |
| Search & Comparison Intent | Role in moderating online chats during evening hours | Handling customer inquiries and support issues |
The main difference is that Evening Remote Chat Moderators focus on overseeing online chats and maintaining community standards during evening hours, while Customer Support Agents handle customer inquiries, troubleshooting, and support across various channels. Both roles require strong communication skills and are often remote, but their primary responsibilities and work environments differ slightly.
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Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 17 days ago
Aureon rating
4.5
Based on 6 frontline employees who took The Breakroom Quiz
200th of 204 rated it services
Job description
Job Responsibilities:
- Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
- E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
- Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
- Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
- Focus on quality and customer satisfaction
- Clear and thorough documentation of customer interactions required
- Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
- Willing to fiercely advocate on behalf of and represent the Voice of the Customer
- Research and prepare detailed escalations to second level support
- Review, manage and follow up on open issues as needed
- Project work that includes long and short-term initiatives
What can Aureon offer you?
- Opportunities for professional growth, development, and advancement within the organization
- 100% remote working employment model
- Shift differential pay applied to evening and weekend shifts
- Comprehensive training on hardware and software applications for qualified applicants
- Knowledge and experience relating to basic computer applications
- Competitive compensation and full benefits package for full-time employees
- Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO
Required Education:
- High school or equivalent
Required Skills:
- Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
- Excellent written and oral communication skills, including strong listening skills
- Intermediate to advanced computer skills with emphasis on Internet knowledge
- 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
- Experience working in a customer Support Center
- Experience working with Mobile Communications
- Experience working with Transportation
- Accounting or accounts receivable experience is a huge plus
- Must exhibit dependability, adaptability and flexibility
- Ability to diagnose and troubleshoot issues
- Basic math skills
- Creative thinking and reasoning ability
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
- Primarily indoor work primarily in office environment
- Frequent utilization of manual dexterity and visualizing of computer screen
- No unusual physical requirements
Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
About Aureon
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
501 - 1,000 Employees
Headquarters location
West Des Moines, IA, US
Year founded
1988