Los Angeles, CA · On-site +1
$25.69 - $35.90/hr
Respond promptly to customer inquiries via phone, email, live chat, or social media. * Resolve ... May require evening, weekend, or holiday shifts. * remote, or on-site work options may be available.
New
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Los Angeles, CA · On-site +1
$25.69 - $35.90/hr
Respond promptly to customer inquiries via phone, email, live chat, or social media. * Resolve ... May require evening, weekend, or holiday shifts. * remote, or on-site work options may be available.
New
| Aspect | Evening Remote Chat Moderator | Customer Support Agent |
|---|---|---|
| Credentials | Basic computer skills, communication skills | Basic computer skills, communication skills |
| Work Environment | Remote, online chat platform | Remote or on-site, phone or chat support |
| Industry Usage | Online communities, social platforms | Retail, tech, service industries |
| Search & Comparison Intent | Role in moderating online chats during evening hours | Handling customer inquiries and support issues |
The main difference is that Evening Remote Chat Moderators focus on overseeing online chats and maintaining community standards during evening hours, while Customer Support Agents handle customer inquiries, troubleshooting, and support across various channels. Both roles require strong communication skills and are often remote, but their primary responsibilities and work environments differ slightly.
$25.69 - $35.90/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
This job post has expired today. Applications are no longer accepted.
We are seeking a friendly, customer-focused Customer Support Specialist to join our team. In this role, you will assist customers by answering questions, resolving issues, and ensuring a positive customer experience across multiple communication channels, including phone, email, chat, and social media. The ideal candidate is an excellent communicator, problem-solver, and team player with a passion for helping others.
Competitive salary
Health, dental, and vision insurance
Paid time off and holidays
Retirement savings plan
Professional development and training opportunities
Employee wellness programs
Respond promptly to customer inquiries via phone, email, live chat, or social media.
Resolve customer complaints and provide appropriate solutions in a timely manner.
Maintain accurate records of customer interactions, transactions, comments, and complaints.
Escalate complex issues to the appropriate department when necessary.
Provide product or service information and educate customers on company policies and procedures.
Follow up with customers to ensure issues are resolved and satisfaction is achieved.
Process orders, returns, refunds, and exchanges as required.
Collaborate with internal teams to improve customer satisfaction and service quality.
Meet established performance metrics, including response time, resolution time, and customer satisfaction.
High school diploma or equivalent; associate's or bachelor's degree preferred.
Previous experience in customer service, customer support, or a related role.
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Proficiency in Microsoft Office and customer service software (e.g., CRM systems).
Ability to multitask, prioritize tasks, and work in a fast-paced environment.
Strong attention to detail and organizational skills.
Positive attitude and commitment to delivering exceptional customer service.
Experience with CRM platforms such as Salesforce, Zendesk, or HubSpot.
Ability to handle difficult customer situations with professionalism and empathy.
Strong teamwork and collaboration skills.
Adaptability and willingness to learn new products, systems, and processes.
Full-time or part-time position, depending on business needs.
May require evening, weekend, or holiday shifts.
remote, or on-site work options may be available.