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Evening Client Services Supervisor Jobs in Indiana

Everence

Client Services Representative

Goshen, IN · On-site

$14.25 - $19.25/hr

Deliver excellent customer service to current policyholders, members, prospects, and staff ... Supervisory Responsibilities: None. Schedule: Full-time.

Allied Solutions

Supervisor, Client Experience

Carmel, IN · On-site

$80 - $100/hr

The Client Experience Supervisor will lead the Client Experience team by providing coaching ... Will conduct in-depth research to identify any missed opportunities, as well as provide service and ...

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All JobsEvening Client Services Supervisor JobsEvening Client Services Supervisor Jobs in Indiana

Evening Client Services Supervisor information

What is the difference between Evening Client Services Supervisor vs Customer Service Representative?

AspectEvening Client Services SupervisorCustomer Service Representative
CredentialsHigh school diploma; experience in client service; supervisory skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentSupervises team during evening hours, interacts with clients and staffHandles customer inquiries, provides support, mostly during day shifts
Employer & IndustryTypically in finance, healthcare, or service industriesRetail, telecom, hospitality sectors
Search & Comparison IntentUnderstanding supervisory roles in evening shiftsCustomer support roles and entry-level positions

The Evening Client Services Supervisor oversees client interactions and manages staff during evening hours, requiring supervisory skills and relevant experience. In contrast, a Customer Service Representative primarily handles customer inquiries and support during regular hours. While both roles involve client interaction, the supervisor position involves leadership responsibilities and shift management, making it suitable for candidates with prior experience and a desire for leadership in client services.

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Evening Client Services Supervisor jobs near you

Client Services Coordinator

Indiana Estate & Elder Law

Fishers, IN • On-site

$33K - $37K/yr

Other

Posted 2 days ago

New

Job description

Client Services Coordinator


Great opportunity to join a growing estate and elder law firm! We're seeking a full-time Client Services Coordinator to join our busy practice. This position, primarily based in our Fishers office, requires exceptional phone skills and the ability to manage multiple priorities while maintaining a warm, professional demeanor.


Position Overview

This front-line role is heavily focused on phone communication and client interaction. The ideal candidate must genuinely enjoy speaking with clients over the phone and have outstanding interpersonal skills. You'll be part of our cross-trained Client Services Team, where each member maintains core individual responsibilities while being capable of handling all basic client service functions.


Essential Job Functions

  • Manage high-volume incoming calls for new client intake, scheduling, and existing client inquiries
  • Expertly prioritize and handle multiple concurrent tasks while maintaining attention to detail
  • Triage and transfer calls to appropriate team members
  • Update client notes within our client management database, Clio
  • Process mailings and handle file creation/maintenance
  • Provide warm, professional in-person greeting and client hospitality
  • Support team members with various administrative tasks


Requirements

  • Exceptional phone presence and genuine enthusiasm for client communication
  • Strong ability to multitask and prioritize in a fast-paced environment
  • Excellent organizational skills with demonstrated ability to manage competing priorities
  • A focused professional with strong attention to detail and commitment to impeccable client service
  • Critical thinking and problem-solving abilities
  • Outstanding written and oral communication skills, including the ability to explain complex topics clearly
  • Reliable scheduling management and precise data entry skills
  • Professional, kind, and team-oriented demeanor
  • Consistent punctuality and dependability
  • Proficient computer skills
  • Positive, optimistic disposition
  • Willingness to learn and accept training from all team members


The ideal candidate will be comfortable with either a traditional work schedule or an alternative schedule that supports evening appointments on Mondays and Wednesdays. While evening availability is not required, flexibility to accommodate evening appointments is a definite plus.


We have wonderful clients, and we love what we do. Part of the reward for what we do is the appreciation of our clients for the assistance we provide at a critical time in their lives. Therefore, it is a requirement that "egos are checked at the door" and clients are treated as family.

For consideration, please send your cover letter and resume to, hiring@ieelaw.com.


Job Type: Full-time

Pay: $33,000-$37,000 per year

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