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Evening Chat Support Representative Jobs (NOW HIRING)

TaskUs

Sales Representative

New Braunfels, TX · On-site

As a Sales Support Representative, you will: * Research and resolve issues reported by the client's end-users via phone, email, and chat support. * Use sales techniques, to offer products and ...

TaskUs

Sales Representative

New Braunfels, TX · On-site

As a Sales Support Representative, you will: * Research and resolve issues reported by the client's end-users via phone, email, and chat support. * Use sales techniques, to offer products and ...

Launch Focus

Technical Support

Rochester, NY

We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...

HALO

Support Representative

San Jose, CA · On-site

$20 - $25/hr

... email and live chat. The Support Representative works collaboratively on a team with program ... management and cross-collaborates with the fulfillment team on-site at our Silicon Valley, CA ...

EL Car Wash

Customer Support Representative

Miami, FL

$15.25 - $20.75/hr

The Customer Support Representative is responsible for delivering exceptional service and support to customers via phone, email, and chat. This role serves as the frontline of the company, ensuring ...

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Evening Chat Support Representative information

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How much do evening chat support representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for evening chat support representative in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.
What are the most commonly searched types of Chat Support Representative jobs? The most popular types of Chat Support Representative jobs are:
Evening Chat Support Representative jobs near you

Chat Ticketing Support Representative

Leading Edge Connections, LLC

Buffalo, NY

$18 - $20/hr

Other

Posted 14 days ago

Job description

Chat Ticketing Support Representative - Buffalo, NY
Join the LEC Family-where connection, fun, and flexibility meet great customer service!
Leading Edge Connections, LLC is a full-service contact center built around people and performance. Our teams thrive on collaboration, innovation, and heart; because great results come from great people.
Do you love helping others and keeping things running smoothly behind the screen? Are you quick on your keyboard and passionate about delivering top-tier customer experiences?
Day-to-Day Project Tasks:
  • Support customers via chat, email, and phone through Gorgias, Zendesk, and other CRM tools.
  • Help fans with orders, password resets, website support, and product troubleshooting.
  • Use and maintain macros, tags, and workflows to streamline service.
  • Accurately document interactions and follow up on open issues.
  • Identify trends or recurring issues and share insights with the team.
  • Deliver quick, thoughtful, and empathetic resolutions-ideally on the first contact!
What We're Looking For:
  • Previous CRM experience required (Gorgias or Zendesk a big plus!)
  • Strong typing, multitasking, and communication skills.
  • Positive, team-oriented attitude-and a love for helping people.
If you're ready to join a team that values energy, excellence, and connection-apply today and let's make great customer experiences together!
Qualifications:
  • 1-3 years call center chat/call/ticketing experience required
  • Technical experience strongly preferred, experience in current CRMs
  • Ability to type 30 wpm with 90% accuracy or above consistently
  • Strong messaging communication skills, active listening abilities
  • Ability to work independently and utilize resources to resolve customer issues
  • Great understanding of text and chat acronyms
  • Have excellent grammar, but also know when to use the lingo
  • Committed to meeting client metrics & goals/ability to implement actions for improvement
• Must have a High School Diploma or equivalent
Responsibilities
  • Express genuine empathy and concern for your customers' issues and address as if they were your own
  • Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products
  • Ability to identify high-risk customer situations and escalate appropriately without hesitation
  • Able to keep up with multiple tickets at a time
  • Accurately document all required information and chat details in the ticketing system
  • Respond to and resolve open issues in an appropriate timeframe
  • Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management
  • Ability to multi-task using multiple systems
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested
Job Type:
-W2 Employment
-Full-time 40 hours
-Onsite in Buffalo, NY
Pay: $18-20.00 per hour
Paid training included
Must be able to work 40 hours per week during the paid training & busy season
Experience level:
  • 1-3 years

Apply