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Escrow Assistant Jobs in Ripon, WI (NOW HIRING)

Alta Resources

Customer Care Rep

Neenah, WI · On-site

$16.25 - $22/hr

Additional duties may include updating reports, assist in the final testing of new surveys and processes, and some data analysis. This role is responsible to facilitate, analyze and resolve any ...

altaresourceshcm

Customer Care Rep

Neenah, WI

$16.25 - $22/hr

Additional duties may include updating reports, assist in the final testing of new surveys and processes, and some data analysis. This role is responsible to facilitate, analyze and resolve any ...

Alta Resources

Customer Care Rep

Neenah, WI · On-site

$16.50 - $22.50/hr

Additional duties may include updating reports, assist in the final testing of new surveys and processes, and some data analysis. This role is responsible to facilitate, analyze and resolve any ...

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All JobsEscrow JobsEscrow Assistant JobsEscrow Assistant Jobs in Ripon, WI

Escrow Assistant information

See Ripon, WI salary details

$13

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$27

How much do escrow assistant jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for escrow assistant in Ripon, WI is $21.44, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $24.04 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of an escrow assistant and how do they support the escrow process?

As an Escrow Assistant, your daily responsibilities often include preparing and reviewing escrow documents, coordinating with buyers, sellers, real estate agents, and lenders, and ensuring all necessary paperwork is accurate and complete. You’ll also handle the scheduling of signings, manage funds and disbursements, and respond to inquiries to keep transactions moving smoothly. Supporting the escrow process requires attention to detail, excellent communication skills, and the ability to manage multiple files simultaneously. Escrow Assistants play a crucial role in helping the escrow officer close transactions efficiently and ensuring a positive client experience.

What is the difference between Escrow Assistant vs Title Assistant?

AspectEscrow AssistantTitle Assistant
CredentialsReal estate or escrow-specific certifications, sometimes requiredReal estate or title industry certifications, often similar
Work EnvironmentWorks in escrow companies, title agencies, or real estate firmsWorks in title companies, escrow offices, or real estate agencies
Employer & Industry UsageCommonly employed in real estate transactions involving escrowPrimarily employed in title and escrow companies for property titles
Search & Comparison IntentOften compared for roles supporting escrow processesCompared for roles related to property titles and documentation

Both roles support real estate transactions but focus on different aspects. An Escrow Assistant primarily manages escrow processes, ensuring smooth fund and document handling. A Title Assistant focuses on title searches, insurance, and documentation related to property ownership. While their responsibilities overlap, they serve distinct functions within the real estate industry.

What does an escrow assistant do?

As an escrow assistant, your job is to help transfer the title of property under agreed upon terms. To accomplish this, you may work with a bank to move money in and out of an escrow account, monitor each account and transaction for signs of fraud, interpret the contract the transacting parties agreed to, and coordinate with other financial services and companies as needed. Escrow is most often used when transferring the ownership of real estate, but it's also used to hold source codes for software, settlements from judicial cases, gambling payouts, mergers and acquisitions, and anything else where two or more groups want a neutral third-party to manage payments and delivery.

What are the key skills and qualifications needed to thrive as an escrow assistant, and why are they important?

To thrive as an Escrow Assistant, you need strong organizational skills, attention to detail, and a basic understanding of real estate or title processes, often supported by a high school diploma or relevant coursework. Familiarity with escrow management software, document preparation systems, and proficiency in Microsoft Office are typically required. Excellent communication, multitasking, and customer service skills help you efficiently coordinate with clients, agents, and lenders. These abilities ensure smooth, accurate, and timely completion of escrow transactions, which is critical for client satisfaction and legal compliance.

How much does an escrow assistant make?

An escrow assistant in Oregon typically earns between $40,000 and $55,000 annually, depending on experience and location. The role involves supporting escrow officers with document preparation, communication, and transaction coordination, often requiring familiarity with escrow software and attention to detail.

What does an escrow assistant do?

An Escrow Assistant supports the escrow officer in real estate transactions by handling administrative tasks, communicating with buyers, sellers, real estate agents, and lenders, and ensuring all documents and funds are properly managed. They help prepare and review escrow instructions, gather signatures, maintain files, and coordinate the closing process. Their attention to detail and organizational skills are crucial for ensuring a smooth and timely closing for all parties involved.
More about Escrow Assistant jobs

What cities near Ripon, WI are hiring for Escrow Assistant jobs?

Cities near Ripon, WI with the most Escrow Assistant job openings:

Escrow Assistant jobs near you
Infographic showing various Escrow Assistant job openings in Ripon, WI as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $44,588 per year, or $21.4 per hour.

Customer Care Rep

Alta Resources

Neenah, WI • On-site

$16.25 - $22/hr

Full-time

Posted 24 days ago

Alta Resources rating

7.1

Company rating: 7.1 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

17th of 71 rated call and contact centers

Job description

Alta Resources is Hiring!
Summary
The Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but not limited to: inbound and/or outbound phone calls, email, sample fulfillment, data entry, and validation of orders.
The Customer Care Rep will also handle complex compliance issues as they will be supporting an Alta client that may be regulated by a federal and/or state government agency. Additional duties may include updating reports, assist in the final testing of new surveys and processes, and some data analysis. This role is responsible to facilitate, analyze and resolve any customer issues, provide product support and/or investigate questions or follow up to resolve those concerns in an accurate and timely manner to ensure customer retention and loyalty. This Role will also work to resolve transferred call issues and answer process questions, all following a designated escalated system process designed by Alta's Client.
Essential Duties & Responsibility
  • Serves as a company ambassador by delivering a high level of professionalism and quality through the delivery of exceptional customer service and support by utilizing strong verbal and written communication skills and effective telephone techniques.
  • Builds relationships and rapport with customers through a conversational and consultative approach.
  • Troubleshoots and problem solves customer's issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathic approach at all times.
  • Handles complex compliance issues as Alta's client may be regulated by a federal and/or state government agency.
  • Completes, maintains, and processes pertinent paperwork and records with a high attention to detail to ensure accurate data is entered in CRM, client systems, and other technology as needed. Additional duties may include balancing of orders, updating reports, assist in the final testing of new surveys, and some data analysis.
  • Completes daily tasks within pre-established timelines by appropriately prioritizing multiple tasks within or across projects or cross functional teams with minimal direction from management.
  • Meets all identified team and client performance metrics, goals and deadlines in a fast paced, ever changing, high performing team based environment. Provides back up support to other teams as needed.
  • Takes the initiative to obtain and consistently upgrade product knowledge.
  • Escalates issues and reports quality issues per procedures.
  • Identifies potential sales opportunities with consumers regarding their product needs, or up selling related products.
  • Builds relationships and works closely with client, Alta co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed.
  • Recommends improvements to management in service, product, procedures, and/or packaging to support operational excellence or to prevent future issues of a similar nature.
  • Report any training needs or system error/discrepancies to the supervisor.
  • Complete other tasks as deemed appropriate by supervisor.
  • Regular attendance, punctuality and adherence to agreed-upon schedule of availability are conditions of employment and essential function of this position.
  • Other duties may be assigned.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Displays a high level of confidence, enthusiasm and a positive attitude with the desire to succeed and exceed customer expectations. Has a passion to serve others.
  • Excellent interpersonal, verbal and written communication skills. Ability to establish rapport, builds relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating negative information.
  • Demonstrate an ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion.
  • Demonstrate an ability to maintain composure while diffusing and professionally negotiating a high-tension situation on a routine basis. Strong retention skills with the ability to follow a process flow and/or script as needed.
  • Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi task effectively and execute tasks with minimum supervision. Strong organization and time management skills. Ability to remain focused and productive with tasks that may be repetitive. Strong attention to detail and accuracy.
  • Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate person and follow up accordingly to the customer. Knows when to involve supervisors.
  • Ability to maintain a high level of confidentiality by handling sensitive and private client and customer information in accordance with Alta Resources and Client's policies and regulatory requirements.
  • Embraces change and is flexible to the needs of the business and team.
  • Proven ability to meet deadlines and key metrics, work independently, as a team player, and drive results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals.
  • Ability to accept and apply coaching and feedback from leadership.
  • Proven track record of reliability and a strong work ethic is a must.

EDUCATION and/or EXPERIENCE
  • High school diploma or equivalent (GED, HSED) required. Post high school education is preferred.
  • Previous work experience in customer service, sales, training, or member retention required. Industry experience or any other service related industry experience is a plus.
  • Ability to quickly learn complex program and product knowledge, work on a PC, accessing and navigating multiple software applications in a Windows environment while talking to the customer on the phone via a headset at the same time. Beginner to Intermediate knowledge and use of Microsoft Suite, primarily in Word, Excel, PowerPoint, and Outlook is desired. Keying data entry efficiently and accurately with proficiency in typing/keyboard is required.
  • Polished phone demeanor, tone and etiquette is required.

TECHNOLOGY SKILL BASE
This position requires a working knowledge of computer technology that includes, but is not limited to: Beginner to Intermediate Word, Excel, PowerPoint, and Microsoft Outlook. Must be able to effectively and efficiently utilize multiple Internet search windows. Individuals must possess the ability to learn and understand new software and other technology applications as introduced by the Client and Alta Resources.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Basic addition, subtraction, multiplication, and division skills.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Work Environment
Alta Resources is an equal employment opportunity employer.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of this work individuals may be required to be on-sight during hours designated by the Client, however, the occasion will arise when the employee must be off-site due to business functions.
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