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Escalation Manager Jobs in Bothell, WA (NOW HIRING)

ASM Research

Shift Supervisor

Redmond, WA · On-site

$16.75 - $21.25/hr

Shift-specific supervisor to facilitate Azure Operations through schedule management, queue management, incident resolution, and escalation management (personal and performance issues). Takes ...

Amazon

Senior Ad Policy Manager, Ads Trust Policy

Seattle, WA · On-site

$134K - $165K/yr

They will identify areas for collaboration, resource sharing and escalation management coordination between multiple teams across Amazon that work in the same space, in order to bring consistency to ...

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Escalation Manager information

See Bothell, WA salary details

$27.4K

$66.5K

$129.7K

How much do escalation manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for escalation manager in Bothell, WA is $66,542.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $76,600.00 per year, depending on experience, location, and employer.

What does an escalation manager do?

An Escalation Manager is responsible for handling and resolving complex customer issues that cannot be solved through standard support processes. They act as the main point of contact for escalated problems, coordinating with various teams to find solutions quickly and efficiently. Escalation Managers analyze the root causes of recurring issues, implement process improvements, and ensure customer satisfaction by providing timely updates and resolutions. This role requires strong problem-solving skills, communication abilities, and experience in customer service or technical support environments.

What skills and qualifications are needed to be an escalation manager?

To thrive as an Escalation Manager, you need expertise in problem-solving, conflict resolution, and customer service, often supported by experience in technical support or operations management. Familiarity with CRM platforms (like Salesforce), ticketing systems, and possibly ITIL certification is highly beneficial. Exceptional communication, emotional intelligence, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure escalated issues are resolved efficiently, maintaining customer satisfaction and protecting the company’s reputation.

How does an escalation manager collaborate with technical support and product teams to resolve complex customer issues?

An Escalation Manager works closely with both technical support and product teams to ensure that high-priority customer issues are addressed promptly and effectively. They serve as a central point of contact, coordinating between departments to gather necessary information, prioritize tasks, and communicate updates. By facilitating clear communication and aligning resources, Escalation Managers help prevent delays and ensure that solutions are technically sound and meet customer expectations. This collaborative approach not only resolves issues faster but also helps identify and address root causes to prevent future problems.

What is the difference between Escalation Manager vs Customer Support Manager?

AspectEscalation ManagerCustomer Support Manager
CredentialsTypically requires experience in customer service, conflict resolution, and industry-specific knowledgeRequires customer service experience, leadership skills, and often a relevant degree
Work EnvironmentHandles high-priority issues, often in a fast-paced support or technical environmentOversees support teams, manages customer satisfaction, and improves support processes
Industry UsageCommon in tech, telecom, and service industries where issue escalation is frequentWidely used across retail, tech, and service sectors to manage support teams

The main difference is that an Escalation Manager focuses on resolving complex or urgent customer issues, often involving technical or high-stakes problems, while a Customer Support Manager oversees the overall support team and customer satisfaction. Both roles require strong communication skills and industry knowledge but differ in scope and focus.

What is the role of an escalation manager?

An escalation manager is responsible for handling and resolving complex or high-priority customer issues that cannot be addressed by frontline support teams. They coordinate with various departments, analyze root causes, and implement solutions to ensure customer satisfaction and prevent future escalations. Strong communication, problem-solving skills, and familiarity with customer support tools are essential for this role.

What job categories do people searching Escalation Manager jobs in Bothell, WA look for?

The top searched job categories for Escalation Manager jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Escalation Manager jobs?

Cities near Bothell, WA with the most Escalation Manager job openings:

Escalation Manager jobs near you
Infographic showing various Escalation Manager job openings in Bothell, WA as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 79% Physical, 4% Hybrid, and 17% Remote job distribution, with an average salary of $66,542 per year, or $32 per hour.

Senior Escalations Analyst, Platform Experience

Amazon

Seattle, WA

$100K - $132K/yr

Full-time

Posted 4 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,154 frontline employees who took The Breakroom Quiz

5th of 39 rated national retailers

Job description

The AWS Platform Experience - Escalations Team is looking for a Senior Escalations Analyst to join our team in Seattle, WA or New York, NY.
AWS Platform Experience enables customers to purchase products and services and provides tools for customers to interactively understand their bills. As the nexus of AWS services and end-customers, we work closely across all AWS teams to ensure that we offer a great customer experience. The Escalations Team is dedicated to managing critical escalations, facilitating customer and leadership communications, and handling large-scale customer impacting events

We are the single-threaded owners that are persistent on finding a solution while providing reporting and transparency. Our team partners with teams across AWS to develop process improvements to improve the customer experience.
We are in need of a collaborative, adaptable, and results-driven analyst to help solve escalations. We're looking for a self-starter who's passionate about innovating operational processes and providing an exceptional experience for both internal and external customers

The ideal candidate is comfortable with collaborating with senior leadership to drive systemic improvements for the organization.
Key job responsibilities
* Manage complex and large-scale escalations from issue identification to resolution, while engaging with stakeholders to operationalize actions
* Proactively identify operational and system improvements and partner with cross-functional teams to ensure implementation
* Provide quality write-ups and status reports to executive leadership on escalations and process improvements
* Retrieve and analyze data using Excel, SQL, and other data management/BI systems
* Meet with internal and external customers to present findings and align on action plans
* Lead monthly leadership reviews to discuss ongoing issues, challenges, and improvement plans
* Partner with product leaders to review new features and improvements to enhance the customer experience.

What Amazon employees say

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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