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Escalation Manager Jobs in Arizona (NOW HIRING)

Waymo

Escalation Manager

Tempe, AZ · On-site

Experience with workflow management tools, escalation systems, and knowledge management practices. Proficiency in operating communication and a variety of SW tools and emergency response protocols ...

Waymo

Escalation Manager

Tempe, AZ · On-site

Experience with workflow management tools, escalation systems, and knowledge management practices. Proficiency in operating communication and a variety of SW tools and emergency response protocols ...

TEKsystems

Escalation Specialist

Chandler, AZ · Remote

$25/hr

... Escalations team to oversee day to day activities of the support Escalations Team Skills ... Pipeline and time management - work on different complaints in different statuses while meeting ...

TEKsystems

Financial Escalation Specialist

Chandler, AZ · Remote

$25/hr

... immediate Escalations team to oversee day to day activities of the support Escalations Team ... Pipeline and time management - work on different complaints in different statuses while meeting ...

TEKsystems

Escalation Specialist - 85286

Chandler, AZ · On-site

$25/hr

Managing complaints through a web-based case management system * Reviewing complaints for regulatory and compliance considerations * Responding to escalated customer concerns * Partnering with ...

Clinisys

Manager, Project Management

Tucson, AZ · On-site +1

The Manager, Project Management, is accountable for leading a team of Project Managers to ensure ... The role serves as the first leadership level escalation point for customers throughout project ...

Avnet, Inc.

Manager, Program Management

Chandler, AZ · On-site

Provides leadership, coaching, prioritization, and escalation support to ensure program execution ... Program Manager Leads, including workload prioritization, account assignments, performance ...

Avnet, Inc.

Manager, Program Management

Chandler, AZ · On-site

Provides leadership, coaching, prioritization, and escalation support to ensure program execution ... Program Manager Leads, including workload prioritization, account assignments, performance ...

TicketManager

Senior Manager, Customer Support

Mesa, AZ · On-site

$100K - $135K/yr

Customer Service & Escalation Management * Serve as the management escalation point for complex, sensitive, or high-impact customer issues, stepping into customer conversations when needed.

AEG

Senior Manager, Customer Support

Mesa, AZ · On-site

Customer Service & Escalation Management * Serve as the management escalation point for complex, sensitive, or high-impact customer issues, stepping into customer conversations when needed.

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Escalation Manager information

See Arizona salary details

$22.8K

$55.5K

$108.1K

How much do escalation manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for escalation manager in Arizona is $55,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $63,800.00 per year, depending on experience, location, and employer.

What does an escalation manager do?

An Escalation Manager is responsible for handling and resolving complex customer issues that cannot be solved through standard support processes. They act as the main point of contact for escalated problems, coordinating with various teams to find solutions quickly and efficiently. Escalation Managers analyze the root causes of recurring issues, implement process improvements, and ensure customer satisfaction by providing timely updates and resolutions. This role requires strong problem-solving skills, communication abilities, and experience in customer service or technical support environments.

What skills and qualifications are needed to be an escalation manager?

To thrive as an Escalation Manager, you need expertise in problem-solving, conflict resolution, and customer service, often supported by experience in technical support or operations management. Familiarity with CRM platforms (like Salesforce), ticketing systems, and possibly ITIL certification is highly beneficial. Exceptional communication, emotional intelligence, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure escalated issues are resolved efficiently, maintaining customer satisfaction and protecting the company’s reputation.

How does an escalation manager collaborate with technical support and product teams to resolve complex customer issues?

An Escalation Manager works closely with both technical support and product teams to ensure that high-priority customer issues are addressed promptly and effectively. They serve as a central point of contact, coordinating between departments to gather necessary information, prioritize tasks, and communicate updates. By facilitating clear communication and aligning resources, Escalation Managers help prevent delays and ensure that solutions are technically sound and meet customer expectations. This collaborative approach not only resolves issues faster but also helps identify and address root causes to prevent future problems.

What is the difference between Escalation Manager vs Customer Support Manager?

AspectEscalation ManagerCustomer Support Manager
CredentialsTypically requires experience in customer service, conflict resolution, and industry-specific knowledgeRequires customer service experience, leadership skills, and often a relevant degree
Work EnvironmentHandles high-priority issues, often in a fast-paced support or technical environmentOversees support teams, manages customer satisfaction, and improves support processes
Industry UsageCommon in tech, telecom, and service industries where issue escalation is frequentWidely used across retail, tech, and service sectors to manage support teams

The main difference is that an Escalation Manager focuses on resolving complex or urgent customer issues, often involving technical or high-stakes problems, while a Customer Support Manager oversees the overall support team and customer satisfaction. Both roles require strong communication skills and industry knowledge but differ in scope and focus.

What is the role of an escalation manager?

An escalation manager is responsible for handling and resolving complex or high-priority customer issues that cannot be addressed by frontline support teams. They coordinate with various departments, analyze root causes, and implement solutions to ensure customer satisfaction and prevent future escalations. Strong communication, problem-solving skills, and familiarity with customer support tools are essential for this role.

What are the most commonly searched types of Escalation jobs in Arizona?

The most popular types of Escalation jobs in Arizona are:

What are popular job titles related to Escalation Manager jobs in Arizona?

For Escalation Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Escalation Manager jobs in Arizona look for?

The top searched job categories for Escalation Manager jobs in Arizona are:

What cities in Arizona are hiring for Escalation Manager jobs?

Cities in Arizona with the most Escalation Manager job openings:

Escalation Manager jobs near you
Infographic showing various Escalation Manager job openings in Arizona as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 2% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $55,471 per year, or $26.7 per hour.

Escalation Manager

Waymo

Tempe, AZ • On-site

Full-time

Re-posted 12 days ago

Job description

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver-The World's Most Experienced Driver™-to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.
Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes inclusivity and celebration. We value diverse backgrounds, perspectives, and experiences; recognize that inclusive actions lead to equitable outcomes; and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.
In this hybrid role, you will report to the Head of Event Response and will be based in Phoenix, AZ.
You will:
  • Serve as the primary operations leader and escalation point for high-priority safety and operational issues. Make real-time, safety-driven judgment calls regarding fleet and rider issues to protect the community and general public. Resolve complex situations under pressure by balancing risk, safety, and operational continuity.
  • Partner with local leadership, Engineering, and Safety to direct immediate response actions and ensure business continuity. Act as the "single source of truth," providing authoritative updates and clear communication to executive stakeholders. Lead Operations teams in the swift execution of escalation pathways and response plans.
  • Collaborate in structured post-incident reviews, capturing root causes, corrective actions, and lessons learned. Translate findings into updated policies, workflows, and playbooks that strengthen future responses. Proactively identify recurring trends and propose improvements to operational systems and processes. Lead daily shift and weekly reporting for notable and significant events, ensuring appropriate follow-up. Provide feedback to product/quality teams and consult on technical decisions by analyzing trade-offs, understanding alternative risks, and benefits.
  • Standardize escalation frameworks and decision playbooks to ensure consistency across all markets and partners. Maintain in-house technical knowledge retention and ensure strict compliance with safety and regulatory standards. Coordinate product releases with vendor teams, managing change management and performance tracking for new capabilities.
  • Model composure and decisive leadership while managing high-pressure, critical incidents.Champion a culture of safety and accountability across internal teams and vendor partners. Serve as a trusted advisor to leadership and a mentor to frontline teams during and after escalations.

You have:
  • Proven experience in high-pressure operational environments such as network operations, aviation, emergency response, or critical infrastructure.
  • Mastery in real-time critical thinking and de-escalation, with the emotional intelligence to prioritize safety and operational continuity during complex incidents.
  • Exceptional verbal and written skills, with the ability to provide authoritative direction to cross-functional teams and deliver concise briefings to executive leadership.
  • Experience with workflow management tools, escalation systems, and knowledge management practices. Proficiency in operating communication and a variety of SW tools and emergency response protocols and interpreting large sets of data to extract trends and analysis.
  • Bachelor's degree, or in lieu of a degree, an additional 4+ years of work experience with program management in operations, strategy, and planning
  • Candidates should be willing and able to work rotating shifts, including nights, weekends, and holidays, to ensure 24/7 coverage to support the operations.

We prefer:
  • Experience in Leading Command Center/Dispatching: Previous experience as a leader in emergency role is preferred, as it provides a foundation for handling emergency calls and coordinating with emergency responders effectively.
  • Certification in Emergency Telecommunications (Preferred): While not always required, certification in emergency telecommunications or a related field demonstrates proficiency in dispatch procedure
  • Previous experience in law enforcement or operations / emergency services with specialized training in de-escalation and managing high-distress scenarios.
  • Prior exposure to the autonomous vehicle or rideshare industry

Travel requirements:
  • Up to 5% for team events and site visits

The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.
Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.
Salary Range
$159,000-$196,000 USD

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