Washington, DC · On-site
Guide Junior engineers; and assist with helpdesk tickets escalated to DevOps engineers by the Helpdesk Support team. * Provide analysis of organizational processes and areas for improvement * Provide ...
New
Washington, DC · On-site
Guide Junior engineers; and assist with helpdesk tickets escalated to DevOps engineers by the Helpdesk Support team. * Provide analysis of organizational processes and areas for improvement * Provide ...
New
Dulles, VA · On-site
$70K - $90K/yr
Opening Position Summary We are seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. This role requires deep ...
Dulles, VA · On-site
$70K - $90K/yr
Opening Position Summary We are seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. This role requires deep ...
Dulles, VA · On-site
$70K - $90K/yr
Opening Position Summary We are seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. This role requires deep ...
Dulles, VA · On-site
$70K - $90K/yr
Opening Position Summary We are seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. This role requires deep ...
Alexandria, VA · On-site
$70K - $75K/yr
You will operate at the intersection of long-term architectural strategy and high-tier escalation engineering. Rather than managing daily technician schedules, you will build the technical automation ...
Quick apply
Alexandria, VA · On-site
$70K - $75K/yr
You will operate at the intersection of long-term architectural strategy and high-tier escalation engineering. Rather than managing daily technician schedules, you will build the technical automation ...
Dulles, VA · On-site
$70K - $90K/yr
Opening Position Summary We are seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. This role requires deep ...
Dulles, VA · On-site
$70K - $90K/yr
Opening Position Summary We are seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. This role requires deep ...
Dulles, VA · On-site
$70K - $90K/yr
Opening Position Summary We are seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. This role requires deep ...
Quick apply
Dulles, VA · On-site
$70K - $90K/yr
Opening Position Summary We are seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. This role requires deep ...
Dulles, VA · On-site
$70K - $90K/yr
Opening Position Summary We are seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. This role requires deep ...
Quick apply
Dulles, VA · On-site
$70K - $90K/yr
Opening Position Summary We are seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. This role requires deep ...
Dulles, VA · On-site
$70K - $90K/yr
Opening Position Summary We are seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. This role requires deep ...
Quick apply
Dulles, VA · On-site
$70K - $90K/yr
Opening Position Summary We are seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. This role requires deep ...
Washington, DC · On-site
$98K - $121K/yr
Guide Junior engineers; and assist with helpdesk tickets escalated to DevOps engineers by the Helpdesk Support team. * Provide analysis of organizational processes and areas for improvement * Provide ...
Washington, DC · On-site
$98K - $121K/yr
Guide Junior engineers; and assist with helpdesk tickets escalated to DevOps engineers by the Helpdesk Support team. * Provide analysis of organizational processes and areas for improvement * Provide ...
Fort George G Meade, MD · On-site
Provide Tier-4 support, including vendor escalation and coordination with Splunk engineering ... Advise architects and security accreditors on Splunk security configurations and audit capabilities.
Fort George G Meade, MD · On-site
Provide Tier-4 support, including vendor escalation and coordination with Splunk engineering ... Advise architects and security accreditors on Splunk security configurations and audit capabilities.
Fort George G Meade, MD · On-site
Provide Tier-4 support, including vendor escalation and coordination with Splunk engineering ... Advise architects and security accreditors on Splunk security configurations and audit capabilities.
Fort George G Meade, MD · On-site
Provide Tier-4 support, including vendor escalation and coordination with Splunk engineering ... Advise architects and security accreditors on Splunk security configurations and audit capabilities.
$58.50 - $80.25/hr
Provide Tier-4 engineering support for complex software issues, including vendor and FOSS escalation. * Assist security teams and ISSOs with audit readiness, compliance validation, and reporting ...
$58.50 - $80.25/hr
Provide Tier-4 engineering support for complex software issues, including vendor and FOSS escalation. * Assist security teams and ISSOs with audit readiness, compliance validation, and reporting ...
$58.50 - $80.25/hr
Provide Tier-4 engineering support for complex software issues, including vendor and FOSS escalation. * Assist security teams and ISSOs with audit readiness, compliance validation, and reporting ...
$58.50 - $80.25/hr
Provide Tier-4 engineering support for complex software issues, including vendor and FOSS escalation. * Assist security teams and ISSOs with audit readiness, compliance validation, and reporting ...
Fort George G Meade, MD · On-site
$58.50 - $80.25/hr
Provide Tier-4 engineering support for complex software issues, including vendor and FOSS escalation. * Assist security teams and ISSOs with audit readiness, compliance validation, and reporting ...
Fort George G Meade, MD · On-site
$58.50 - $80.25/hr
Provide Tier-4 engineering support for complex software issues, including vendor and FOSS escalation. * Assist security teams and ISSOs with audit readiness, compliance validation, and reporting ...
Washington, DC · On-site
Serve as the senior escalation point for Cribl issues; interface with vendor engineering as required. * Mentor engineers, conduct design reviews, drive engineering excellence, and enforce ...
Washington, DC · On-site
Serve as the senior escalation point for Cribl issues; interface with vendor engineering as required. * Mentor engineers, conduct design reviews, drive engineering excellence, and enforce ...
Washington, DC · On-site
Serve as the senior escalation point for Cribl issues; interface with vendor engineering as required. * Mentor engineers, conduct design reviews, drive engineering excellence, and enforce ...
Washington, DC · On-site
Serve as the senior escalation point for Cribl issues; interface with vendor engineering as required. * Mentor engineers, conduct design reviews, drive engineering excellence, and enforce ...
Provide Tier-4 support, including vendor escalation and coordination with Splunk engineering ... Advise architects and security accreditors on Splunk security configurations and audit capabilities.
Provide Tier-4 support, including vendor escalation and coordination with Splunk engineering ... Advise architects and security accreditors on Splunk security configurations and audit capabilities.
Washington, DC · On-site
$150K - $170K/yr
The Senior Network Engineer T4 provides expert-level network engineering support in CLIENT ... Contribute to 24x7 NOC operations through on-call availability and documented escalation procedures ...
Washington, DC · On-site
$150K - $170K/yr
The Senior Network Engineer T4 provides expert-level network engineering support in CLIENT ... Contribute to 24x7 NOC operations through on-call availability and documented escalation procedures ...
Washington, DC · Hybrid
$117K - $161K/yr
The Senior Network Engineer T4 provides expert-level network engineering support in CLIENT ... Contribute to 24x7 NOC operations through on-call availability and documented escalation procedures ...
Washington, DC · Hybrid
$117K - $161K/yr
The Senior Network Engineer T4 provides expert-level network engineering support in CLIENT ... Contribute to 24x7 NOC operations through on-call availability and documented escalation procedures ...
Washington, DC · Hybrid
$117K - $161K/yr
The Senior Network Engineer T4 provides expert-level network engineering support in CLIENT ... Contribute to 24x7 NOC operations through on-call availability and documented escalation procedures ...
Washington, DC · Hybrid
$117K - $161K/yr
The Senior Network Engineer T4 provides expert-level network engineering support in CLIENT ... Contribute to 24x7 NOC operations through on-call availability and documented escalation procedures ...
$52.7K - $61.9K
2% of jobs
$61.9K - $71.2K
1% of jobs
$71.2K - $80.5K
13% of jobs
$80.5K - $89.7K
4% of jobs
$92.7K is the 25th percentile. Wages below this are outliers.
$89.7K - $99K
16% of jobs
$99K - $108.3K
14% of jobs
The median wage is $108.5K / yr.
$108.3K - $117.5K
20% of jobs
$122.4K is the 75th percentile. Wages above this are outliers.
$117.5K - $126.8K
11% of jobs
$126.8K - $136.1K
7% of jobs
$136.1K - $145.3K
5% of jobs
$145.3K - $154.6K
7% of jobs
$52.7K
$109.9K
$154.6K
An Escalation Engineer is a technical professional responsible for handling complex customer issues that cannot be resolved by frontline support teams. They analyze, troubleshoot, and resolve escalated technical problems, often working closely with developers, product teams, and customers. Their role requires deep technical expertise, strong problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. Escalation Engineers may also provide feedback to improve product stability and support processes.
An Escalation Engineer is responsible for addressing the most complex technical problems that frontline support teams are unable to resolve, which may include critical system outages, persistent software bugs, or high-impact customer issues. You can expect to investigate root causes, coordinate with various internal teams such as development or product management, and provide timely, thorough solutions to customers. The role often requires documenting findings, advising on preventative measures, and ensuring long-term resolution of challenging cases. This hands-on and collaborative environment makes the position both demanding and rewarding for those who enjoy problem-solving.
To thrive as an Escalation Engineer, you need a strong foundation in troubleshooting, systems analysis, and advanced technical support, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, operating systems, and relevant certifications such as ITIL or Microsoft Certified Solutions Expert is highly valuable. Outstanding communication, problem-solving ability, and resilience under pressure are vital soft skills in this position. These skills ensure rapid response and resolution to complex issues, maintaining customer satisfaction and organizational credibility.
The most popular types of Escalation Engineer jobs in Washington are:
For Escalation Engineer jobs in Washington, the most frequently searched job titles are:
The top searched job categories for Escalation Engineer jobs in Washington are:
Cities in Washington with the most Escalation Engineer job openings:
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 2 days ago
New
Job Title: Senior SailPoint SME
Location: Washington, DC (Hybrid)
Status: Full-time, Contract
Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, VA, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serving business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services.
We offer a competitive benefits package that includes the following: 401(k), health, dental, and vision insurance, life insurance, short-term and long-term disability insurance, paid time off, training, and professional development assistance.
YSI is seeking a Senior SailPoint SME to serve as the senior technical authority SailPoint environment, with responsibility for SailPoint architecture, code oversight, workflows, connectors, operational performance, technical recommendations, leadership of Junior SailPoint SMEs, and support for escalated DevOps/helpdesk issues.
Job Responsibilities
Required Skills & Experience
Sourced by ZipRecruiter
It services
11 - 50 Employees
Herndon, VA, US
2007
