1

Escalation Engineer Jobs in California (NOW HIRING)

Trusted by 1 million developers building the future of voice agents * Backed by Peak XV, Bessemer ... Incident and Escalation Manager Why this role exists Vapi runs voice AI infrastructure at tens of ...

Lead the evolution of Presales Engineering escalation strategy, including routing models, intake boundaries, ownership clarity, technical decision paths, and measurable service expectations. * Drive ...

Showing results 21-40

Escalation Engineer information

See California salary details

$45.9K

$95.8K

$134.7K

How much do escalation engineer jobs pay per year?

As of Sep 8, 2026, the average yearly pay for escalation engineer in California is $95,792.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,400.00 and $108,600.00 per year, depending on experience, location, and employer.

What is an escalation engineer?

An Escalation Engineer is a technical professional responsible for handling complex customer issues that cannot be resolved by frontline support teams. They analyze, troubleshoot, and resolve escalated technical problems, often working closely with developers, product teams, and customers. Their role requires deep technical expertise, strong problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. Escalation Engineers may also provide feedback to improve product stability and support processes.

What types of issues does an escalation engineer typically handle on a daily basis?

An Escalation Engineer is responsible for addressing the most complex technical problems that frontline support teams are unable to resolve, which may include critical system outages, persistent software bugs, or high-impact customer issues. You can expect to investigate root causes, coordinate with various internal teams such as development or product management, and provide timely, thorough solutions to customers. The role often requires documenting findings, advising on preventative measures, and ensuring long-term resolution of challenging cases. This hands-on and collaborative environment makes the position both demanding and rewarding for those who enjoy problem-solving.

What are the key skills and qualifications needed to thrive as an escalation engineer?

To thrive as an Escalation Engineer, you need a strong foundation in troubleshooting, systems analysis, and advanced technical support, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, operating systems, and relevant certifications such as ITIL or Microsoft Certified Solutions Expert is highly valuable. Outstanding communication, problem-solving ability, and resilience under pressure are vital soft skills in this position. These skills ensure rapid response and resolution to complex issues, maintaining customer satisfaction and organizational credibility.

What does an escalation engineer do?

An escalation engineer handles complex technical issues that cannot be resolved by frontline support teams. They analyze problems, coordinate with other departments, and provide advanced troubleshooting to ensure customer satisfaction, often using tools like ticketing systems and technical documentation.

What are the most commonly searched types of Escalation Engineer jobs in California?

The most popular types of Escalation Engineer jobs in California are:

Infographic showing various Escalation Engineer job openings in California as of August 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $95,792 per year, or $46.1 per hour.

Security Engineer III - Network and Cloud Security - Hybrid (Remote Considered) - 26-103

Hill Physicians Medical Group

San Ramon, CA • Hybrid

$109K - $144K/yr

Full-time

Posted 4 days ago


Job description

We're delighted you're considering joining us!

At Hill Physicians Medical Group, we're shaping the healthcare of the future: actively managed care that prevents disease, supports those with chronic conditions and anticipates the needs of our members.

Join Our Team!

Hill Physicians has much to offer prospective employees. We're regularly recognized as one of the "Best Places to Work in the Bay Area" and have been recognized as one of the "Healthiest Places to Work in the Bay Area." When you join our team, you're making a great choice for your professional career and your personal satisfaction.

DE&I Statement:

At PriMed, your uniqueness is valued, celebrated, encouraged, supported, and embraced. Whatever your relationship with Hill Physicians, we welcome ALL that you are.

We value and respect your race, ethnicity, gender identity, sexual orientation, age, religion, disabilities, experiences, perspectives, and other attributes. Our celebration of diversity and foundation of inclusion allows us to leverage our differences and capitalize on our similarities to better serve our communities. We do it because it's right!

Job Description:

Under the leadership of the Senior IT Security Manager, the Security Engineer is responsible for the overall architecture, engineering, implementation and monitoring of security solutions/technologies to protect the confidentiality, availability, reliability and integrity of the organization's systems and data in dynamic computing environment. Develops security standards, policies and procedures. This individual will be part of the IT security engineering team who collectively demonstrate excellent technical competence, continually ensure the highest levels of security protections and systems availability, optimization, and reliability while ensuring the best possible user digital experience. The security engineer will have a strong background in designing enterprise security architecture and developing cyber security protection initiatives.

Specialization

Responsible for activities and task related to installing, designing, configuring, securing, maintaining, and supporting virtual and physical Network Devices. Role is specialized in Network Security Devices such as IPS/IDS, FW, WAF, Web Filter, and L2-L7 security devices. Role requires expertise in routers, switches, VPN, DNS, DCHP, Encryption and Decryption technologies. Role is responsible for security operations such as monitoring and reporting of cyber security threats.

Job Responsibilities:

  • Work with Sr. IT Security Manager by making recommendations on products, services, protocols, and standards in support of security infrastructure projects.

  • Knowledge of IT audit and control, governance and technical writing and documentation

  • Install, upgrade, and maintain security hardware and software systems.

  • Ensure the security, integrity and availability of the organization's IT Infrastructure.

  • Duties require knowledge and background experience in networks and datacenter and cloud infrastructure which support data, voice, and video.

  • Collaborate with IT departments around vulnerability remediation plan and process.

  • Serves as technical and functional subject matter expert across multiple security domains, raising awareness and communicating security risks within the organization as well as partners and vendors.

  • Provide Tier-3 escalation engineer support to daily operational issues.

  • Advanced knowledge of IT audit and control, governance and technical writing and documentation

  • Expert knowledge of IT audit and control, governance and technical writing and documentation

  • Knowledge of DevSecOps, Azure and cloud-based services in areas of security automation, engineering and design.

Required Experience and Professional Skills

  • Strong analytical, communication, teamwork and interpersonal skills.

  • Excellent team player - proven ability to resolve problems professionally and systematically.

  • Experience in cloud, disaster recovery planning, high-availability, backup, recovery and continuity solutions.

  • Healthcare and security technology services experience preferred.

  • Minimum 8+ years of security administration/engineering experience.

  • Excellent proven analytical, communication, teamwork and interpersonal skills.

  • Knowledge web, mobile, network, cloud and application security engineering architecture and operations.

  • In a tiered environment, provide support, assistance and security technical guidance to Systems and Network Engineers.

Required Education and Certifications

  • Minimum Education: Bachelor's degree in Computer Science, or equivalent combination of education, training and work experience.

  • CCNA (Cisco Certified Network Associate)

  • CCDA (Cisco Certified Design Associate Exam)

  • CCNP (Cisco Certified Network Professional)

  • GSEC (GIAC Security Essentials Certification)

Additional Information

Salary Range: $109,000 - $144,500 Annual

Location: San Ramon (Remote Considered)

Hill Physicians is an Equal Opportunity Employer